Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,7
6 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The item was too large and the Olivia Rodrigo store would not do an exchange. They did send a UPS label to return the item but when ordering the smaller size it was $15 more for an already expensive item. Their claim was that there was a promotion that was no longer available and they would not honor the promotion for our reorder. Numerous correspondence was fruitless.
Placed an order for the bracelet and it arrived three days after purchasing. No issues and one happy daughter
My daughter ordered 3 items totalling £93 in May 2024 after Olivia Rodrigo’s Manchester concert was rescheduled last minute.
We waited 2 months and no items arrived. I tried numerous routes to try and contact customer services who, when I eventually made contact with a human, sent out 2 of the items that were in stock.
The charm bracelet, that was listed as in stock when I ordered, was actually not in stock and customer services couldn’t advise when it would be available for delivery. They just kept pushing the release date back and back and back. They did offer a refund but we already had the charm delivered so that would have been a waste of money. They refused to put me in touch with a manager or anyone in charge of stock management. As compensation they refunded my delivery costs, the bare minimum I feel.
As we reached 6 months of awaiting delivery I was about to contact them to gain a refund, but there in my inbox was an email to say delivery was on its way.
We have now received the charm bracelet, a whole 6 months after we ordered. (Nov 2024)
I would NEVER order from this site again.
They’re happy to continue taking orders despite knowing delivery is not guaranteed within the timeframe they state on their website.
The products are not worth the stress.
(On a side note, the actual bracelet can be bought from Shein for less than £2, it’s the O R charms you’re paying the extortionate price for.)
My daughter bought a £40 charm bracelet in July with her own money. Each few weeks she gets an update, pushing back the fulfilment date, which is now 13 December!!!
Option to cancel for a refund or even reach out for support takes you to a login page where the anti-robot check is cleared, then comes up again so you can't even contact them!
It all looks like a scam site so I'd recommend avoiding itas clearly it's as much a ripoff as those ticket sales
The shirt I ordered came out 31st of May.. But ive ordered it on 26th of may. Still hasn't come. This is coming from an international country, so it might just take longer. But on my track&trace; i dont get updates on my package, its nowhere to be found.. So i really do think this is a scam.
I ordered a Vampire White T-shirt for my daughter on 2nd Dec 2023. The website stated that orders are dispatched within 48 hours. It has not yet arrived.
After two complaint queries (Dec 11th and Dec 18th) I have finally had a reply (2nd Jan 2024):
"we do not physically stock the items and they come directly from our supplier, we then ship these to all ordering customers, so the release dates and delays are beyond our control and as we haven’t received the stock yet we’re unable to ship the item to you any sooner at this time"
I have requested the order is cancelled. This was intended as a Christmas present for my daughter.
The t-shirt is still listed on their website as available.
In addition, other negative reviews are hidden on Trustpilot as the store has changed its web address (look up oliviarodrigo.store)
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
