Goldenwarm Omdömen 196

TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I'm in the middle of a full kitchen remodel and decided to paint my existing cabinets instead of buying new ones. The game-changer? Updating ALL the hardware. I chose Goldenwarm's long b... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I really love how these look on my cabinets, the brushed gold has a high-end feel that isn't too shiny or "fake" looking. They’ve got a nice weight to them and don’t feel like cheap, hollow plastic, w... Se mer

Företaget har svarat


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

196 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

GWUK3138

GWUK3138

I ordered door handles 21 days ago I have not heard anything since that day 12/08/24

I have emailed them and have had no response, I am waiting to complete my daughters wardrobes would really appreciate a response on here or via email.

Very disappointing

3 september 2024
Omdöme utan inbjudan
Logotyp för Goldenwarm

Svar från Goldenwarm

Dear customer,
We have not received any email from you before. We are sorry that you still have not received your package. We have informed the carrier to prioritize your shipment. We have proactively emailed you now. Your package will be delivered within 48 hours. We have emailed you the tracking number and shipping information. Please check.
Thank you again for your time and understanding.

Betygsatt 1 av 5 stjärnor

Company does NOT stand by return policy

This company sent substandard cabinet pulls that look cheap cheap cheap. I contacted Claire to return them, they offered me 20% back and I had spent over $157. Then they told me after I didn't accept the 20% that they would refund it, but not the shipping from China. They said it's not their seller's fault. Well it is their seller's fault because I don't want the substandard pulls. They should stand by their product, but they do not. The whole return policy and the promise of satisfaction is complete malarkey. Don't believe them, don't buy from them, it's a disaster and terrible experience.

21 augusti 2024
Omdöme utan inbjudan
Logotyp för Goldenwarm

Svar från Goldenwarm

Hello!

I'm Claire from Goldenwarm Customer Support.
We're sorry to hear this.
We've communicated with you via email. We accept returns for full refunds, but we provided our US address and have not received a response from you, nor a tracking number. We asked the warehouse but have not received your package. If you have already returned the product, please reply to us in the email and we will sincerely resolve this issue for you.
We are always at your service.
Thank you again for your time.

Betygsatt 2 av 5 stjärnor

Delayed delivery and poor customer service

Ordered small number of cabinet handles 8 days ago and have received no items, no update and no confirmation the items have even been dispatched. In this day and age there is absolutely no excuse for poor customer service or such long dispatch and delivery times. Absolutely poor service. Could order handles for next day delivery elsewhere, which is what I would advise everyone to do.

Order ID: GWUK2993

12 augusti 2024
Omdöme utan inbjudan
Logotyp för Goldenwarm

Svar från Goldenwarm

Dear customer, this is Claire. We checked our mailbox and did not receive any email from you. Our package has been shipped on 8/6. We have sent you the tracking number of our package by email. The package is still within a reasonable transportation time, but in order for you to receive our package earlier, we will arrange delivery for you as soon as possible after the package clears customs.
Anything we can do for you, please contact us freely.
Thanks for your time and best regards.

Betygsatt 5 av 5 stjärnor

Installation was a breezy

I recently installed the Digital Display Basin Faucet, and I couldn't be happier! The digital display is incredibly convenient, allowing me to get the perfect temperature every time. The sleek design adds a modern touch to my bathroom, and the installation was a breeze. It's a fantastic blend of style and functionality. Highly recommend!

6 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

These are amazing

These are amazing! Great quality and price, they have turned my dated fitted cupboard into something I wanted to rip out to a standout feature.

3 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely amazing quality I am…

Absolutely amazing quality I am obsessed 🤩 look so gorgeous and elegant the both tone of silver and black give the most detail in the design the metal material so perfectly the capture in both tone give the perfect 🤩 touch to my kitchen I am obsessed 🤩

5 augusti 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Customer Service save

I placed an order for 23 handles and I received only received 5 at first. I contacted them via their contact page and received a response after 3 days. I have scored as an 4 as I feel there is room for improvement in communications, my initial frustration could’ve easily been resolved by communications stating my order would be shipped in different shipments. But Goldenwarm did turn the experience around in the end and they not only delivered the rest of my order in time for my kitchen fit but they offered me a 10% refund as an apology which was greatly appreciated. The quality of the product is 5* so I am very pleased to have received the order in full in the end.

29 juli 2024
Omdöme utan inbjudan
Logotyp för Goldenwarm

Svar från Goldenwarm

Hello!

This is Claire from Goldenwarm Customer Support Team,
We are so sorry for hear that. 

We have communicated with you by email. Since our orders were purchased from different warehouses, the packages will be split and shipped.Your second package is still in transit,We checked and found that your package has been sent to your local post office.The package is expected to be delivered within 48 hours.

We are always at your service.
Thank you again for your time.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer