I placed an order with the company on November 10 and I have yet to receive my products. Furthermore, they went ahead and charged me a second time a week later. The only reason I’m giving two stars is... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When will we learn? So many scammers and fake products to get our money and information. Like all the others…I ordered the product. It took forever to arrive and there was no difference I could see... Se mer
Bought a one-time purchase as part of a black Friday sale, finally noticed now (in February) they have been charging a recurring fee of $39.99 a month since November for NOTHING, not sending any produ... Se mer
They have great communication and don't hesitate to refund if you contact them, but the delivery time is pretty ridiculous.
Företagsinformation
Skrivet av företaget
Volufiline USA is a skincare brand built to help people feel more confident in their skin. We create high-quality, volume-supporting cosmetic serums for areas like under-eyes, smile lines, and fine lines. Our priorities are real results, clear communication, and a great customer experience, with fast shipping, responsive support, and simple, effective products.
Kontaktuppgifter
1,8
Dålig
29 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 7 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Drop Ship Scam
Drop Ship scam. Product is fine, don’t really notice a difference. Just like everyone else, I cancelled my subscription after I noticed they would repeatedly charge me every month, yet THEY STILL CHARGED ME. Call them it will tell you they’re helping other customers and then they will disconnect the call.
10 januari 2026
Omdöme utan inbjudan
Absolutely WORST company! DO NOT BUY!
Absolutely WORST company!! SCAM! When you make a purchase, you’re automatically enrolled in their VIP membership. They wait until after your product has shipped, and then charge your card the $39.99 fee. Nowhere on their website does it say when you make a purchase, you’re automatically enrolled in this membership. In fact, if you click on the ‘Membership’ link all the way at the bottom of the screen, it says you have to add it to you cart during the purchase process!!!! I have emailed them 3 times now and I get the same autogenerated email in return probably a week or more later. This is an absolute SCAM!! DO NO BUY!!
23 december 2025
Omdöme utan inbjudan
Buyer beware
Buyer beware. When you purchase anything they keep your credit card and auto sign you up for a monthly membership that costs $39.99. No email notification, nothing. You only find out what is going on after you get these random charges and have to figure out what is going on.
26 december 2025
Omdöme utan inbjudan
I ordered on December 21st for which I…
I ordered on December 21st for which I was first charged. I received an email, but no invoice or receipt. I have not received the product, but I was charged again a week later at a higher rate of 39.99. The first charge was 30.95. Not good practice for a company. Seeing these other reviews with the same problem, it worries me.
28 december 2025
Omdöme utan inbjudan
Did not deliver.
28 november 2025
Omdöme utan inbjudan
Svar från Volufiline USA
Hi there, we’re sorry to hear this. Please contact us with your order number at info@volufiline.us so we can resolve this and get your delivery or refund sorted right away.
Luxury packaging + fast ship
Really quick shipping, 3 days via USPS Ground. Tracking was also included which was nice so I could see when it was coming. The packaging is very luxury feeling and the serum is high quality and authentic.
6 december 2025
Omdöme utan inbjudan
Love the free gift
Loved the free cream gift that came with my serum, both have been working so well for me. Feels really hydrated and plump now underneath my eyes and on my lips. The shipping time was good too.
1 december 2025
Omdöme utan inbjudan
Never received my order and I was charged a 2nd time
I placed an order with the company on November 10 and I have yet to receive my products. Furthermore, they went ahead and charged me a second time a week later. The only reason I’m giving two stars is that they seem to respond if you write to them but at this point who knows if I’ll ever receive my items or be refunded for the mysterious second charge. Stay away and order from The Ordinary instead - they are cheaper and they actually fulfill orders.
10 november 2025
Omdöme utan inbjudan
Svar från Volufiline USA
Hi AMG, thank you for taking the time to share this feedback, we’re really sorry to hear about the experience you’ve had. This isn’t the standard we aim for, and we understand how frustrating delays or unexpected charges can feel.
It sounds like there may have been a duplicate billing authorization or a shipping delay, and we want to resolve this for you right away. We can confirm that every order is either fulfilled or refunded in full, and we’d like to prioritize your case personally.
Please reach out to our support team at info@volufiline.us with your order number or email. We appreciate your patience and the chance to make this right. Our team is here to help until this is fully resolved.
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