Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... Se mer
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Det här tycker kunderna
TL;DR: For $50+, I received a dirty, unpackaged product weeks after placing my order. I finally received shhhowercap more than 2 months after placing my order. There was no communication from... Se mer
Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... Se mer
I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.
Företagsinformation
Skrivet av företaget
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.
Kontaktuppgifter
Greenpoint, 11222, Brooklyn, USA
- 607-617-SHHH
- team@shhhowercap.com
- shhhowercap.com
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331 omdömen
Ingen aktuell inbjudningshistorik
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Same here as others....HORRIBLE…
Same here as others....HORRIBLE customer service. Ordered two expensive shower caps on November 30, 2024. for Christmas presents for my daughters. Received ONE shower cap in an envelope around December 9. OF course the packing slip said "2". So now Shhhowercap can just blame me for stealing one and trying to get another free one.
There is NO way for me to prove there was only one in the envelope. I would have had to video myself opening it, which is absurd to do each time you receive something you order. Emailed 11 times. ELEVEN. TWICE received the "we're sorry...we'll forward to the appropriate team and get back to you as soon as possible.." emails (at least I got a response, unlike some other reviewers). So far, (as of January 18, 2025) NOBODY besides that automatic reply has reached out. I do like the product, and I don't think the company is a scam. I DO think it is understaffed, understocked and mismanaged. Not sure how long they will be able to stay in business trying to sell $49 shower caps with this POOR customer service. So far, I have one Foxy shower cap that cost me $83.05!!! Order #SHHH_315138
9 december 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Cindy - your order was delivered in December of 2024. We're not sure why you're writing in January of 2025! But, our FAQs have been updated for hopefully the clarity that you need.
The "same as others here" seemingly validating any issue that any customer has -- is the issue with the damage these misrepresentations are continuing to have on our business. We're working with TrustPilot to review but they're being difficult.
As these continued are not representative of our business - we've been owned and operated at scale since 2015! Right now, is it confusing customers and delaying progress in moving forward beyond the Competitive attacks as we stood up to enforce our Patent & Trademark IP rights against an accused infringer.
We are yes, a small team, and doing everythhhing we can. However, in a normal course of business we're properly managed and staffed! We scaled a multi-million dollar shower cap EMPIRE off our patented product and design. Have hundreds of thousands of healthy and happy customers and will continue to for years to come.
We hope this answers your questions and alays your fears. If your order was lost in the mail or never arrived then please let us know. We'll be happy to reship.
I ordered from shhhower cap 12/21 and…
I ordered from shhhower cap 12/21 and my order was confirmed and has still not shipped out. I have tried contacting them through email and social media a total of 4 times and have not been able to get in contact with anyone
21 december 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Looks like your order was successfully delivered right after this review was written! We're so happy that you have your SHHHOWERCAP® home with you and hope you're loving it! We'd love for you to update it with a product review, now that it's in use, and updated state of shipment. Would really help as we clarify the misrepresentation of our company on this website. We're here if you need anything from us. Thhhank you!
Ordered 12/12/24 for a Christmas gift
Ordered 12/12/24 for a Christmas gift, contacted customer service on 12/19 and told they were backlogged and would ship by 12/31. I asked for a refund and last I heard from them. Made a dispute with PayPal and was declined due to seller response which I can't find out what it was. Somewhere they stated the order was cancelled but I'm still out my money and no cap received. Do not buy from this company it is a total scam and ripoff.
7 januari 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hey, Chris - we just contacted you for more information. Sounds like your order was impacted from the competitive attacks against our business as we stood up to enforce our Patent & Trademark rights against an accused knockoff. Was messy and unexpectedly chaotic. We're here to make it right! If this is still unresolved, please let us know - and we're here to make sure you get what you need.
Buyer BEWARE!!
Buyer BEWARE!!! Orders placed are not being shipped. No responses to inquiries. DO NOT BUY FROM THIS COMPANY!!!
2 december 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, EH! We've requested information to look into this further for you. Please provide i so we can continue to help. We are shipping and we have shipped hundreds of thousands over the years - we're sorry the drama surrounding our Patented Innovation has impacted your trust in us. Excited to make it right by you!
Wish I'd read the recent reviews first
I have previously ordered from this company and really liked the product. My most recent experience has been horrendous. Ordered 2 shower caps in November for Christmas presents. One email from company in mid-December, in response to my query about whether or not the item had been shipped, suggesting I escalate it with them if I didn't receive the goods within another 10 days. Two more emails to the company, no response. Ended up buying a handbag for my favourite cousin instead. I'd really like a refund but I'm assuming I'll get diddly-squat from that request too.
Edit - In response to the supplier responding to this review, I have been in contact about this matter. And I’m not a bot or a viral attack on your IP.
Edit - I’ve even tried contacting the company via linked in. They’re now suggesting the order has been fulfilled (not backed up by their own order tracking systems or a shower cap appearing at my house). Can’t claim on the shipping protection because the shipping protection company noted that it has not been shipped.
(Further Edit in response to seller’s offer to respond here with an update) As per my recent email to the seller, the “reshipped” item has apparently been delivered to a postbox somewhere in Illinois. I have not ever been a postbox in Nowhere Illinois. I am a woman in Australia. I still have no refund or any shower caps.
2 januari 2025
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Adrienne! We appreciate your thoughtful perspective and ability to solve through this. I see that you're providing updates here. Please provide them for where things stand today! In line with our policy, your order should be cancelled since you filed a chargeback and we no longer have the funds for your order. We reshipped the order you claim was not received. We see that it was recently delivered to you.
We're so happy that you've ordered from us in earlier times and have loved the innovative product! Hope you're loving it today!
BEWARE purchase elsewhere
I recommend, reconsidering purchasing from this company. I recently received 2 shower caps, USED + UNBOXED. Arrived in a flat envelope! I reached out and submitted a claim to request return…it has been days, no one answers their phones, and no return label has been issued, they claim it’s under review. WHAT REVIEW. PLEASE look at other negative reviews, we cannot all be wrong! A hygiene issue as well as poor business practice.
30 november 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Debbie! We would never ship a used SHHHOWERCAP® and all orders are fresh from the factory. Please note all orders now default to our sustainable envelope packaging and there is a "giftbox" selection at checkout if you'd like a pink box packaging for your order. This helps the planet and helps us ship to our loyal customers even faster.
Additionally, guaranteed those are new caps so if the pink box is an issue we're happy to send them out to you!
Additionally, please note that the explosion of negative reviews is a result of an Operational disruption due to a competitive attack on our Small Business while enforcing our Patent & Trademark IP rights and not reflective of how we've done business for the better part of 10 years!
Looking forward to rebuilding your trust with timely shipments and pink boxes whenever you need them. <3 <3 <3
Product never received and no way to contact them Update: I found a phone number online and was able to get through and order was sent. Arrived in plain flat envelope, no box or wrapping. Looks ok but rather flimsy.
I read a glowing review about these shower caps - expensive but the best. I placed an order and was told item was shipped on November 6, 2024 and to download the app Route to track. There is no record of shipping or tracking on this app. I have attempted to contact this company now 10 times. I have emailed customer service 4 times, each of the other options listed (ie, Press). There is no phone number on the web site but I did find one by doing a search. The phone is always busy which makes me wonder if the phone is not in service. I looked them up on Better Business Bureau and there have been hundreds of complaints. Next step is to file a formal complaint with Better Business Bureau in New York.
23 november 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Carla! We're so happy that you received your SHHHOWERCAP® and we're sorry for the delay in getting it to you! We appreciate your patience. Now that it's home - we'd love for you to update your review with your product experience. That's what we'll always have with our patented innovation. Hope you're loving it!
Terrible company
Terrible company. I made an order for last Xmas and it wasn't filled until I stopped the charges on my bank card in April. I filed for a return and refund, since I no longer needed the products. They made me send three pictures of each cap in the boxes; then I got a message that they would send an approval of my return. I never got that email. It is a scam! I spent about 30 minutes filling out their stupid return form for nothing; they never intended to return my money. They advertise being guaranteed satisfaction--not true!
2 april 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Clea! Your order was fulfilled last year in April and we see a return is in progress which we're happy to satisfy if the funds have not yet been returned from your credit card reporting. Satisfaction is certainly guaranteed! Let us know what we can do to help.
I never received my 2nd order
I never received my 2nd order. Shower Cap said for months it would be shipped soon, but they just lied. This went on for months, then years. They ignored my repeated requests for a refund. EDIT: In response to you saying "we are not liars" I say you are lying about not being liars. And you must be so proud that 80% of 273+ reviews are one star.
28 oktober 2023
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Lydia - we make great shower caps but we're no "liars" and we're so sorry that the competitive attacks on our Small Business impacted your ordering experience and your trust in us. We've requested more information and are happy to look into this further once we validate you as a customer of our website. Looking forward to making this right for you!
Never got my product
Never got my product, even though they took my money through PayPal. I sent two emails to customer service and waited three weeks. No response and shower cap.
20 september 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi! Looks like your order was shipped and successfully delivered the day you wrote this review. Hope you're loving it at home right now. We'd appreciate an update and correction now thats its at home with you! Hope you're loving it. Thhhanks for your patience while it arrived at your door.
Do not order from these guys!!
Great product but no customer service whatsoever. Do not give them your money you will not see it/the products!
I placed order #157879 back in July/August 2023 (valued approx AUD$150 including shipping) and in September 2023 asked where it was at - I was told by their customer service team via email that I would receive either a refund or the goods would ship by end of September.
That’s the last I heard from them despite multiple emails from me to the customer service email address throughout 2023 and 2024, all of which have been completely ignored. I have not received a refund either.
I realise they had some legal issues but back in Jan 2024 there was an online video from the owner apologising and promising that all was now resolved and all orders would be shipped. It was clearly BS, or there are other problems they are not telling us about.
30 september 2023
Omdöme utan inbjudan
Bummer
Bummer - I really like this product... Ordered a cap for my mom's birthday almost 2 months ago. It still hasn't shipped and I've received zero responses to my emails inquiring about my order. Meanwhile, the website boasts that orders ship within 48 hours. This company is clearly having a difficult time functioning. Please stop accepting orders if you are unable to fulfill them!
28 augusti 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
We're so happy you love it! Its an iconic product and patented design. Thats what got us into the mess -- while standing up to enforce our Patent & Trademark rights and being sued by the accused knockoff! We're sorry that the competitive attacks on our business impacted your trust in us. We're here and we don't want the inaccurate view from TrustPilot to confuse or frustrate customers any longer. If you need anythhhing from us, we're here!
Don't order a shower cap from this company
Like so many other people writing here, I am waiting (and waiting) for shhhowercap to send me the cap I ordered months ago. Like so many other people here, i am constantly getting emails telling me how wonderful their product is, but no replies to my emails to them.
Two years ago I would have given this company five stars (my daughter loves the shower cap I bought her). Now I wish I could give them no stars.
22 augusti 2024
Omdöme utan inbjudan
Terrible service and can not get the product
I tried to order about a year ago from Shhhower cap because I have an older one that needs replacing. After months of not receiving my order I finally received a refund.
Recently I thought I’d try again because I really like the product and thought all the stock and shipping issues from Covid would be resolved. I was wrong.
The website advertises that orders will ship within 3 business days, or if it hasn’t shipped in 30 days an automatic refund will be issued. Neither of these scenarios happened for me.
I contacted customer service twice and specifically asked they look into my specific order. I only received generalized and auto-generated responses. Finally I had to request a refund. I did receive my refund.
I will never order from this company again and advise others against it. They have an excellent product, but terrible customer service.
5 augusti 2024
Omdöme utan inbjudan
Best Showercap ever!
I have had my shhhowercap for years now and it is holding up like a dream! Wouldn't accept anything else. Thanks!
11 februari 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
We love to hear it, thhhanks for sharing the SHHHOWERCAP® love Dany! xxoo
I am 31 year old male and stopped…
I am 31 year old male and stopped washing my hair everyday. My hair never looked better!! Thanks SHHHOWERCAP!!!
8 maj 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
We love a strong male brand fan! Your hair has never been thicker or shinier, right!? Send pics, our DMs are open @shhhowercap :)
Horrible company
I ordered a shower cap from their website in November of 2020, order # SHHH_299697. Item never received, but the product in the colorway I ordered was continually available to order on their website for all these years since. And after years of back and forth emails in which the company lied about shipping the product to me or sending a refund, they finally sent me a check for a partial refund which I received in January of 2025. The refund is short $6. They offered to send me the product, finally, as well but I declined.
6 juli 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
All orders from 2020 have been resolved. We see yours was cancelled for a refund at that time years ago. We also just requested reprocessing of your selected print THE NOVA, and we're happy to get your SHHHOWERCAP® home to you!
We're certainly not a scam. We're an honest and ethical business that has suffered a large orchestrated competitive attack on our reputation leading up to enforce our Patent & IP rights - and, we're so sorry that it has impacted your trust in us. We're excited to rehabilitate from the harm caused and move forward to the future!
Very happy with my shower cap
Very happy with my shower cap. Lots of good use, durable and great design!
2 juli 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Thhhanks, the patented & first of it's kind design is what we're known for! So happy you're loving it.
How to report this company? Do not buy from them, do not trust them, do not give them your money
Scam. I order a shower cap in August 2023 and I'm still waiting for it. I wrote to customer service multiple times to request updates, updates, updates, and a refund only to get their automatic response each and every time "Due to high volume of tickets and inquiries, it may take us a bit longer than usual to respond". Isn't 10 months plenty of time to get back to your customers letting them know the company is a scam, they will never receive the product they ordered, and they will never get their money back?!
(In the mean time they make sure to keep emailing you with their scam offers.)
Back in 2020 I had ordered a shower cap from them, it was delivered very quickly and I loved it. Things have changed I suppose. DO NOT BUY FROM THEM, DO NOT TRUST THEM, DO NOT GIVE THEM YOUR MONEY.
—
Note about their reply below “We're excited to get to the bottom of your experience and make it right by you!”, I never heard back from them and still haven’t received my money back.
1 augusti 2023
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Morgan - we just requested information to further look into this. We're very sorry that your trust inn us was broken from your last ordering experience. Your first order from us, back in 2020, is representative of the way we have done business for years and will continue to in the future. We're excited to get to the bottom of your experience and make it right by you!
I ordered 3 Shhhower caps but got only 1
Buyer beware! I ordered 3 Shhhower caps 2 years ago and have received only 1 and that single cap was after emailing and spending to the CEO. I think they have a great product but customer service and fulfillment needs work. FYI they charge you as soon as you place the order, NOT when the product is shipped.
20 september 2023
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Susan! We're sorry for this! Mistakes do happen, we had those missing removed from your order, and marked for a refund based on our conversations! but, we'd much rather you have them! We're here to make it right - and, we're happy to fulfill the missing ones.
Please keep an eye out for a new order number & tracking confirmation.
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