The Patented Original SHHHOWERCAP® Omdömen 

Garbage company. I ordered 5 showercaps from them in December of 2024, with the intention of giving them as christmas gifts.
Weeks went by with no updates, no communication, nothing. I reached out via email and text and received no response.
Finally in April of 2025 I received a text message asking me if I still wanted my order and asking if they could swap out one of the items due to no stock.
I reluctantly said yes. I finally received a tracking number but then the items sat in pre-shipment status for several more weeks.
I finally asked for a refund and for them to just cancel my order as I was fed up.
Again we're back to no response and no package as of June 2025. Incredibly frustrated and completely confused how this company is still doing business.

I would not even give them 1 star. I placed an order at the end of March 2025, it is now almost mid June 2025 and have just received a slew of messages saying that there is delay...it's on it's way...we'll send a tracking number...blah blah blah. I ordered 3 caps so needless to say I am out $150.00 and still no caps. I am furious and beyond disappointed because I have a Shhhowercap cap that is 4yrs old and was just the greatest thing ever! Nothing compares to it. Man, these guys destroyed their own business. It's a scam. Do NOT recommend!!!

SCAMMERS. Do not order.
On May 9, I placed an order for 1 item. The site said 2-5 days to fulfill and ship. I wait a week. I email them and kindly ask for a status update. They reply and say it will take up to 30 days to fulfill my item that was allegedly in stock. I reply back and request a cancel and refund. Almost immediately my order ships. They never did acknowledge my email requesting they cancel and refund the order pre-fulfillment. So I reply and say since they shipped the order, fine, no need to try to return it. They ignore my email. Another week or more goes by. Item not received. They then email me May 22 - not in reply to or acknowledging my prior contacts - and say they sent the wrong item so let them know via email if I want to return it. Account shows one order complete. At this point, it's been from May 9 to May 22. I have 0 items. Not the 1 I ordered. Not the 1 they tried to con me into taking instead.

I cancelled this order as soon as I got the confirmation email requesting that I confirm my order or cancel it. I cancelled it. Then I received an email stating it was too late and my order had already shipped. BUT I NEVER CONFIRMED IT. This company is a scam. I regret I ever heard of them.

They charged my credit card for my shower cap and $17- rush shipping as soon as transaction entered but didn't ship product. When I reached out to customer support they claimed they couldn't see my order until I provided the PayPal tx confirmation. Their website claims they were the victims of fraud but they are the ones defrauding their customers. Working with PayPal to hopefully get my money back because despite multiple messages to shhhowercap no refund as of yet.

It’s been over a MONTH and my order has not even shipped?!?! I wish I’d read these reviews before I purchased. I’ve spent over $100AUD on a tiny shower cap that scammed me, I’ve got nothing to show for it. Emailed customer service multiple times and they promised they’d send it within 5 business days and assured me the person writing was a ‘real human’ (hint: they absolutely are run by bots). PLEASE SEND MY ORDER #315863

I purchased two show caps prior and was very happy with the product. I recently tried to purchase another show cap and never received the item. I then wrote team@ shhhowercap.com 3 separate times about this issue and never received a response. Now I would just like a refund and I fear I will not receive my money back. It's unfortunate that this has happened and I'm very disappointed with their customer service.

Be very cautious about shopping with SHHHOWERCAP.
Edited 4/13/2025:
The Better Business Bureau website has this to say about the business "SHHHOWERCAP":
"BBB Rating: F

Reasons for rating:
Failure to respond to 283 complaint(s) filed against business
89 complaint(s) filed against business that were not resolved
608 complaint(s) filed against business
Length of time business has taken to respond to complaint(s)"

My personal experience with SHHHOWERCAP:
This may seem like a small issue - but it's just a very basic issue to deliver something, or provide a refund, if a business cannot deliver. It's frustrating to have a company essentially rip you off, and leave the buyer with no method for recourse. Please read on.

It's a $49 shower cap - one would think it comes with at least a minimal level of customer service; this is not what I experienced.

In November 2024, I ordered two caps, and on 11/25/24, I received only one. I tried calling, but there is no actual phone number to talk with a human being. Actually, there's no way to communicate with them at all unless you send an email or fill out their online form.

As SHHHOWERCAP required, I initiated an email on 11/26/2024. As requested, I provided a photo of the cap I received, the shipping label, and the packing slip.

On 11/26/2024, I was assured via email that the issue had been "escalated" to properly resolve the issue.

I again sent an email on 12/22/2024, 1/14/2025, and 1/20/2025, asking for another shower cap, or a refund, or even just some feedback. I never received any further communication from SHHHOWERCAP after 11/26/2024, telling me they would look into it.

When I checked their website in January 2025, looking for further contact information, the website stated something to the effect of 'we're not in - check back with us later'. Today, 4/12,2025, I see that the website is back up and operational!

Because there is no human being to talk with - I'm completely out of luck if they won't answer their email inquiry forms. In my opinion, that tells the customer a lot about the company.

Again, in the scheme of things, I've only lost $49, and about two hours of my time chasing a resolution. But it's a very basic principle at issue. If you buy something on line, there is a mutual expectation that the customer and business will each conduct their business honestly.

EDITED 4/15/2025 TO RESPOND TO SHHHOWERCAP review comments:

On 4/13/2025, I filed a report of a purchase “problem” with Paypal; on 4/15/2025 SHHHOWERCAP issued me a refund for the missing shower cap.

Note: I filed in an anonymous review on Trust Violet because it’s my right to do so.

I have been trying for over a year to get a replacement for one of two caps I purchased. The adhesive strip on one came off in the front and sides and I have requested a replacement multiple times and have been met with excuses like they are back ordered or no response. I have provided pictures and everything they requested but to no avail. The second one I have at a beach house is fine, but the primary one has been unusable. How hard is it to send a replacement? For this reason, I highly suggest spending your money with companies who back their product.

Amy Smith

Never received the third cap. 0nly received 2 of 3. Wrote many times and they never sent the missing cap. SCAM
YOU are a SCAM!!! My first 3 orders were great . Last 2 a disaster!!!! I wrote over xmas about not receiving 3rd cap- and nothing was in a box- other 2 caps thrown into a paper envelope!!! I asked for the boxes that come with caps . Never received boxes so I had to buy different gifts and never received missing cap. The order I ordered from today show I NEVER received and wrote over 10 times. Your company is a disaster but with a good product if you receive it ,but NOW I am speaking out! Take advantage of me once but not twice AND look at your reviews- lt's all the same story. The BBB should go after you but then again you're not registered with them! Look at your reviews on that. I hope people don't get scammed as I have! you wrote me after my xmas order 2 weeks ago and said you would get back to me. BUT NO YOU DID NOT!!! and your phone number on trust pilot doesn't work. That says it all!!!

I want to start by saying that Shhhowercap makes a great product. I’ve used one for years and love it. But ordering a new one has not been a good experience.

I ordered a new Shhhowercap on January 16, 2025. Within a week or two after placing my order, they took their website down. I was trying to replace a shhhowercap I bought a few years earlier that I loved but had ripped. I needed a replacement quickly. When I saw that it hadn’t been shipped by January 29 I sent an email. I was worried they were going out of business. I asked to either have my order shipped or please cancel and refund my money.

Someone responded with the following:

“Hello Tiffany,

I'm truly sorry for the inconvenience you're facing with your order, especially since you're in need of a replacement quickly. I checked the details and, unfortunately, your order #SHHH_315683 hasn't been shipped yet.

To address this promptly, I'll escalate your request to ensure our team looks into why there has been a delay and to explore possible solutions, including the options you've requested. They will do their best to provide you with a resolution as soon as possible.

Thank you for your patience and understanding in the meantime. If you have any other questions or concerns, feel free to let me know! 😊”
—
Now, 3 months later after ordering I still haven’t received my order and there was no further communication. I sent an email March 20, 2025 and I got a wishy washy boiler plate response.

I don’t know what else to do now other than make this complaint. $50 is not cheap. I sympathize that this company is woman owned and founded, but they should not be taking orders they can’t fulfill. I personally know someone whose daughter was an advisor to the company for 7 years.

I love my old Shhhowercap. I want to receive it. But if it can’t be shipped in a timely manner I need a refund. I will be happy to edit this review when the issue is resolved.

Update (response to Shhhowercap reply): There is nothing suspicious about me just wanting the product I paid for in January. I am a real person with no reason to write a review other than I’d like to receive my shower cap, which I stated is great. I also don’t want to harm your company, but email was not getting me anywhere. Your reply is disingenuous and doesn’t address the root problem, which is not my review.

2nd Edit (5/5/25): STILL NO SHOWER CAP, and now you’re arguing with me about who I know (or supposedly don’t) to prove I’m “suspicious.” I said I knew the mother of an advisor. Not the advisor. I’d be happy to give you their name via email, but it’s unnecessary and besides the point. And I removed the name of the competitor because you asked me to. Again, I’m not trying to harm your company. You have my name and order number and my email, in addition to my $50. You’re treating a real customer horribly and should be more focused on shipping my cap than conspiracy theories.

I purchased my first cap in 2020 and have since enjoyed giving these beautiful, long-lasting, well-fitting for any length hair, waterproof caps as gifts.
Just received my newest order for two caps last week along with a lovely handwritten note from a specific individual and the Team for being a steady customer and being patient as there was a delay with my order. It was worth the wait.
I highly recommend Shhhowercap for the product, designs, and fantastic customer support!

I bought Shhhower caps for Christmas gifts several years ago and they are still being used by our family. Great, quality product.

I had my previous Shhhowercap for over 7 years before I finally decided it was time for an upgrade. I know the company has been going through some stuff behind the scenes, but I'm so glad they've finally restocked and are back up and running. My new cap was shipped quickly, and came with a lovely handwritten note. If you've been waiting for them to come back, please give them a chance! Their products are SO worth the wait.

Everyone who is interested in this product PLEASE READ THIS: I had initially posted a negative review on this site expressing my frustration with the company, and how I had waited almost 3 weeks for my product. After reading the numerous reviews on this site, I believed my frustration was valid, and that the company was scamming people. It turns out that is absolutely not the case. The founder of SHHHOWERCAP reached out to me personally to explain the incredibly unfortunate situation she is in. A competitor has been attacking their company and disrupting their operations. You all should go to the FAQ page on their site; it explains everything. I must stress this point. The reviews here on TRUST PILOT IN NO WAY ACCURATELY REFLECT THE STANDARDS OF PRACTICE OF THIS COMPANY. PLEASE CONTINUE TO SUPPORT THIS COMPANY. I already made a second purchase, and however long it takes for my product to arrive, that is ok, as long as this company is recovering from these countless attacks from competitors. Please take the negative reviews on trust pilot with a grain of salt. I wouldn't be surprised if a lot of these were fake. Thank you for reaching out to me, and best of luck in your fight!

I have been a shhhowercap user since day1! After meeting Jackie at her very first trade show, I fell in love with this product. It’s without a doubt my most essential hair care item next to the hair dryer. There is no comparison, no cap comes close to the way the shhhowercap wears and feels! The attention to detail in its construction makes the shhhowercap sleek and functional, but the turban design and seasonal patterns make it chic and fashionable. I will forever rave about this product!!! I cannot recommend it enough!

I wish I had read the reviews before purchasing from this company because as many have said before, the customer service is awful.
I ordered a Shhhowercap, and for two years (!!!) they took my money but never sent the product. Instead, I was met with a never-ending, ever-changing, excuses as to why my order wasn’t shipping.
I sent over 25 emails requesting a cancellation and refund, only to receive the same canned response that their "team was working on it" or they would just not write me back.
I resorted to commenting on their social media—because that seemed to be the only way to get their attention. They insisted I DM them, but Instead of resolving the issue over DM, they blocked me and deleted negative comments.
I can assure you that I am a real person and a real customer, and I have receipts.
It took me two years to get my money back, and I wouldn’t wish that experience on anyone.

I have had my original shower cap for eight years finally needed to replace it. We had some issues getting it out, but the customer service has been fantastic. I even spoke to the owner and she was wonderful. They worked very hard to get my order correct and get it out to me.

Finally gave up trying to get my $$ back because that’s what you do w companies like this! Do NOT purchase

I received my order. Love the product.