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Det här tycker kunderna
Sadly, had to get my Bank to dispute the transaction for non receipt of goods. Bought several excellent, quality products from Sheep Inc. in the last 2 years and ordered another in early Sept. The or... Se mer
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mer
Företaget har svarat
Beautiful things, sent quickly. I'm a very ordinary-looking older (much!) guy, but when I go anywhere, wearing one of my Sheep Inc. sweaters, people never fail to think I look great . . . solely beca... Se mer
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Företagsinformation
Skrivet av företaget
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktuppgifter
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,7
Medel
216 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Do not recommend buying from them
Do not recommend buying from them. Customer service is horrible - not only they do not address problems with delivery but they lie about terms of service
26 februari 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi there,
I’m really sorry to hear you feel this way, that’s certainly not the experience we want anyone to have.
If you’d be open to it, could you please share your details with us? We’d really appreciate the opportunity to look into what happened and speak with you directly. I’m confident we can work towards a solution and do something nice for you as an apology.
Thank you for bringing this to our attention.
Consistent holes
I have a hoodie, after every wear i find another hole I need to darn. I have a lot of Australian and new Zealand manufactured pure wool products and never have this problem
4 mars 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi there, thank you for taking the time to share this. We’re really sorry to hear you’ve been experiencing holes appearing after wear, that certainly isn’t the experience we want for our products.
We’ve reached out to you directly by email so we can take a closer look at what might be happening and help resolve this for you as quickly as possible. If you’re able to share a few photos of the areas where the holes have appeared, we’ll review everything and find the best solution.
Thank you again for bringing it to our attention. 🤍🐑
the optimistic fluff
In a world of no so good stuff there is a rare fluff .... a soft one ... the soft but not meek Sheep inc. you can experience the brand's message via an outstanding customer service that endeavours to make you experience quality and makes you feel part of something a bit bigger . The brand seems to care and it shows. The products ( a scarf, a beanie and a cardigan ) are all incredibly heavy and soft and the packaging is outstanding too
10 februari 2026
Svar från Sheep Inc.
What a beautiful way to put it, thank you. “A rare fluff” might be our new favourite description 🐑🤍
We’re so pleased to hear that you felt the care behind the brand, from the customer service to the packaging, and of course the scarf, beanie, and cardigan themselves. Creating pieces that feel substantial, soft, and made to last, while making people feel part of something bigger, is exactly what we strive for.
Thank you for taking the time to share this, it truly means a lot to the whole team.
Very upset with instore experience
I’ve been buying from Sheep Inc online for years and have always loved the quality and ethos of the brand, so I was really looking forward to visiting their first physical store in London. Sadly, the experience was extremely disappointing.
When I walked in, there were no other customers and initially no visible staff. After a while, I noticed a member of staff who was on her phone and seemed completely disengaged. When I approached her, her responses felt sarcastic and uninterested, and she offered no real help. It was surprising and honestly quite off-putting, especially given the brand’s premium positioning.
The store itself looked untidy and lacked the polished feel I would expect from a high-end brand with such strong messaging around sustainability and values. There was no effort to explain the products, the materials, or the story behind the brand — which is a big part of why many customers shop with Sheep Inc in the first place.
Considering the premium price point, I would expect a much more attentive and customer-focused in-store experience. Unfortunately, this visit did not reflect the standards I associate with the brand.
7 februari 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for taking the time to share this, and first of all, we’re truly sorry to hear about your experience. Especially as a long-standing customer who values our quality and ethos, we can only imagine how disappointing this must have felt.
What you’ve described does not reflect the standards we aim to uphold, particularly in our first physical store. The in-store experience should embody the same care, knowledge, and warmth that sit at the heart of our brand, and it’s clear we fell short during your visit.
Your feedback regarding staff engagement, store presentation, and the lack of storytelling around our materials and mission is incredibly important. We are addressing this internally to ensure the experience better reflects our values and the premium positioning of the brand.
If you’re open to it, we would genuinely appreciate the opportunity to speak with you directly and learn more about your visit. Thank you again for your honesty, and for your continued support over the years. 🤍🐑
Challenging support matter - was resolved in end.
I purchased a cardigan which had only been worn three times when it came apart at the seams.
When I first contacted support to request a replacement or refund, I was disappointed to receive guidance on how to repair the item myself, as this appeared to be a manufacturing defect rather than wear and tear.
However, after further communication, the support team reviewed the situation, credited my account, and kindly added an additional goodwill amount as an apology. I appreciate that they ultimately resolved the matter and made it right.
While the initial response was frustrating, I’m grateful for the way it was handled in the end.
10 februari 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for taking the time to share this balanced feedback. We’re very sorry that your cardigan came apart at the seams after such limited wear, and we understand why the initial suggestion to repair it yourself felt frustrating.
That’s not the experience we want for our customers, particularly when it appears to be a manufacturing issue. We’re glad we were able to review the situation properly and resolve it to your satisfaction, and we truly appreciate your patience while we did so.
Thank you again for your honesty and for recognising the way it was handled in the end. Your feedback genuinely helps us improve. 🤍🐑
All round great Company
Along with the product being of spectacular quality, the service is also second to none. Fast responses with solutions. What we want!
4 februari 2026
Svar från Sheep Inc.
Thank you so much for the lovely feedback. We’re really pleased to hear you’re happy with both the product quality and the service, and that our responses felt helpful and efficient. We truly appreciate your support.
Exceptional quality
Exceptional quality, I have two pieces and am extremely happy with them both. They aren’t cheap, but good value when bought in the sales. If I could afford it I’d definitely own more. If they endure as they claim they will then the price tags are quite reasonable I suppose.
27 januari 2026
Svar från Sheep Inc.
Thank you for such a thoughtful review. We’re really glad to hear you’re happy with both pieces and feel the quality justifies the investment, especially when bought in the sale. We hope they continue to wear beautifully for many years to come.
Timeless quality
I bought a hoodie for my husband in the sale. It shipped super fast and the quality is excellent. I had to sneak a sale hoodie in for myself as well afterwards because of the lovely quality and the timeless design that I hope will last me forever now
21 januari 2026
Svar från Sheep Inc.
Thank you so much for such a lovely review. We’re delighted to hear your husband’s hoodie arrived so quickly and that the quality impressed you so much you treated yourself too. Timeless design and long-lasting wear are exactly what we aim for, and we hope both pieces stay with you for many years to come. Thank you again for your support 🤍🐑
Svar från Sheep Inc.
Thank you so much for your kind words. We’re really glad to hear you’ve had a great experience with both our products and customer service. Your support means a lot to us 🤍🐑
Does exactly what it says
Does exactly what it says. Warm, comfortable, looks good.
What more do you want in the lovely British winter?
24 januari 2026
Svar från Sheep Inc.
Thank you for the lovely review. We’re so glad to hear it’s keeping you warm, comfortable, and looking good — that’s exactly what we aim for, especially in a British winter. Thanks so much for your support! 🐑🤍
Problems with washing
I’ve written an email already but I washed the hoodie for the first time in cold water/delicate and I’ve had it pill up
On me and the “buttons” came off .
Not sure what to do.
On another note I love the colour and fabric but the hoodie part is a bit big (too much fabric) and it doesn’t lay flat on your back. A bit annoying as ai have longer hair than your models.
Really sorry to moan as this is my third piece of clothing and I quite like your products.
16 januari 2026
Svar från Sheep Inc.
Hi there, thanks again for your message, and I’m really sorry you’re dealing with this. Just to clarify, I did reply to your email on Thursday, but I haven’t received a response from you since, so I’m sending the same details through again now in case it didn’t come through your side.
I’m really sorry to hear the hoodie has pilled after your first cold/delicate wash, and that the buttons have come off, that definitely isn’t the experience we want for you. If you’re happy to, please send over a couple of photos of the pilling and the buttons, and we’ll get this resolved for you straight away, whether that’s a repair, replacement, or refund depending on what you’d prefer.
And thank you for the fit feedback too, especially around the hood sitting with longer hair, it’s genuinely helpful and I’ll share it with the team.
You don’t need to apologise at all, we really appreciate you coming back to us, and we’ll make this right. 🤍🐑
Love this sweater!
It feels like really good quality, and I'm loving wearing it! It's very warm too, and it's not too heavy
20 januari 2026
Svar från Sheep Inc.
Thank you so much for your lovely feedback. We’re so happy to hear you’re loving wearing it, and that it feels warm without being too heavy, that’s exactly what we aim for. Thanks again for your support! 🤍🐑
Great product, poor customer service!
I don’t usually leave negative reviews, but I feel I have no other option at this point.
I placed two separate orders (#65196 and #65330) before Christmas with Sheep Inc, and neither has been resolved properly.
One order of three items was never dispatched (65330). I had to chase twice before being told it hadn’t been sent due to one item selling out. The order was eventually sent a few days later, but then went missing with Royal Mail. After more chasing and very slow responses, I was told a replacement would be sent. By then, two of the three items had sold out, and I agreed to receive the single item still in stock. After confirming this, communication stopped completely, and the item was never sent. I’m still waiting.
With my other order, I returned a zipped hoodie to exchange for a size up. The return has been received, but I’ve had no confirmation of an exchange or a refund. The size I requested has since sold out online, and again, I’ve had no update despite chasing.
Overall, communication has been extremely poor. Replies take days, follow-ups promised by customer services don’t happen, and there is no way to speak to anyone directly as there is no phone number. I’m still missing items I paid for, and one exchange remains unresolved.
It’s particularly frustrating because the product quality itself is great (hence 2 stars), but at this price point, I would expect far better customer service. I’m only leaving this review in the hope that someone responds here and helps resolve these outstanding issues, as I’ve had no success through email and would just now like a full refund!
20 januari 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for taking the time to write this, and we’re truly sorry for the frustration this has caused. We completely understand how disappointing it is to have two separate orders impacted, especially after you’ve had to chase for updates and are still missing items and an unresolved exchange.
We did reply to you on Friday, and we are actively working to get everything fully resolved for you as quickly as possible. We appreciate your patience while we finalise the next steps, and we will make sure you receive a clear update and the correct outcome, including a full refund if that is now your preference.
Thank you again for your honesty, and for acknowledging the product quality, we’re sorry that our service has fallen short here.
Fantastic service and brilliant product
Fantastic service, returns process in particular is very good. None of this would matter if the product itself wasn’t so good. Really high quality and fits well.
16 januari 2026
Svar från Sheep Inc.
Thank you so much for the wonderful review. We’re really pleased to hear you had a great experience with our service, and that the returns process felt smooth and easy. Most importantly, we’re delighted you love the product itself, and that the quality and fit have been spot on. Thanks again for your support! 🤍🐑
Still waiting for delivery…
13 januari 2026
Svar från Sheep Inc.
Hey, thanks for the message, I can see from the tracking that your order was marked as delivered on Friday. If you haven’t received it, please let me know and I’ll raise this with the courier straight away, and we’ll get it sorted for you as quickly as possible.
Svar från Sheep Inc.
Thank you so much! We’re really glad you love your jumper. Enjoy wearing it, and thanks again for your support 🤍🐑
Svar från Sheep Inc.
Thank you so much for taking the time to leave a review — we’re really glad to hear you’re loving your sweater and that the fit and delivery were spot on.
If you ever need anything or have questions in the future, we’re always here to help. Enjoy your knit! 🐑
Fantastic quality
Their products are beautiful and of fantastic quality, the customer service is first class.
2 januari 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for your kind words. We’re delighted to hear you love the quality of our products and that our customer service made a great impression. Your support truly means a lot to us, thank you for being part of the flock. 🐑🤍
Been wearing the knitted hoodie nearly…
Been wearing the knitted hoodie nearly everyday for 2 months since getting it in November - thick but soft and keeps you warm: I mostly wear it to sleep. Washed it only once and it's only started to pill very slightly but not too bad. I think UK 12 is actually between S and M since both fit so got the ultra thin hoodie in S (much shorter than the M). Got another item that I didn't like but it was very easy to return it at the post office and got the refund quickly. Recently also got the navy Wave swim shorts that I haven't worn out yet.
EDIT: Just to add, after wearing my hoodie almost daily for 6 months until summer, sent it to "The Seam" for repairs in two places and everything was free, even the postage to/from was included. All done within a couple of weeks - really easy process and now the hoodie is good as new! Given this experience, I look forward to buying the joggers and another thicker hoodie this winter.
31 december 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you so much for such a detailed and considered review. We’re really glad to hear the knitted hoodie has become an everyday favourite and is keeping you warm and comfortable, even as sleepwear. It’s great to hear your thoughts on wear, washing, and fit, feedback like this is incredibly helpful.
We’re also pleased the return process was smooth and that your refund was handled quickly. We hope you enjoy the Wave swim shorts when you get the chance to wear them, and thank you again for taking the time to share your experience and for being part of the flock.
Svar från Sheep Inc.
Thank you for your lovely feedback. We’re so pleased to hear you’re enjoying the quality and that your piece is already much worn, that’s exactly what we love to see. And thank you for recognising our commitment to doing things genuinely and responsibly.
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