Apparently looking at insolvency which I found out by doing some digging when multiple emails and queries not answered and issues at checkout unresolved. A great shame and I hope a rescue can be fo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sadly, had to get my Bank to dispute the transaction for non receipt of goods. Bought several excellent, quality products from Sheep Inc. in the last 2 years and ordered another in early Sept. The or... Se mer
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mer
Företaget har svarat
Beautiful things, sent quickly. I'm a very ordinary-looking older (much!) guy, but when I go anywhere, wearing one of my Sheep Inc. sweaters, people never fail to think I look great . . . solely beca... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktuppgifter
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,7
Medel
216 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The whole purchase experience is great
The whole purchase experience is great, however, i do find the delivery/shipping process took a bit too long
2 augusti 2026
Svar från Sheep Inc.
Hi Jason,
Thank you for taking the time to share your feedback. We're pleased to hear that you had a great overall shopping experience with Sheep Inc.
While we always aim to get orders to our customers as quickly as possible, delivery times can occasionally be longer than expected. Your feedback is valuable, and we are always working with our shipping partners to improve delivery times and provide a smoother experience.
We hope to welcome you back again soon, and thank you for choosing Sheep Inc. 🤍🐑
Amazing Customer Service and Quality
As title mentions, I've only experienced Amazing Customer Service and Quality!
16 juli 2026
Svar från Sheep Inc.
Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience with both our products and our customer service. Providing exceptional quality and support is what we strive for every day.
Thank you again for your support and for being part of the flock 🤍🐑
Happy returning customer
It's rare to find a company with such high quality products and ethics. Customer service also answered my question quickly.
4 juli 2026
Svar från Sheep Inc.
Thank you so much for your kind words. We're delighted to hear you're enjoying the quality of our products and that our values resonate with you. It's also wonderful to know our customer service team was able to help quickly.
Thank you again for your support and for being part of the flock 🤍🐑
Love the lightweight merino tee shirts…
Love the lightweight merino tee shirts & jumpers. Even in this warm UK summer of 2026 keeps me smart at work.
The sustainability credentials are very important, avoiding fast fashion waste.
13 juli 2026
Svar från Sheep Inc.
Thank you so much for your wonderful review. We’re delighted to hear you’re enjoying our lightweight merino T-shirts and jumpers, even through the warm UK summer! It’s great to know they’re keeping you comfortable and looking smart at work.
We also really appreciate your recognition of our commitment to sustainability. Creating long-lasting pieces that help move away from fast fashion is at the heart of what we do. Thank you for your support and for being part of the flock 🤍🐑
The clothing delivered by SheepInc…
The clothing delivered by SheepInc represents excellent value and aligns with goal of sustainability.
5 juli 2026
Svar från Sheep Inc.
Thank you so much for your kind review. We’re delighted to hear you feel our clothing offers great value and that our commitment to sustainability resonates with you. Your support means a great deal to us, thank you for being part of the flock 🤍🐑
Gorgeous product with a bran that has a…
Gorgeous product with a brand that has a great customer care
2 juli 2026
Svar från Sheep Inc.
We're happy to hear you're enjoying your purchase and that our customer care made a positive impression. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! 💚🐑
Svar från Sheep Inc.
We're delighted to hear that you had a fantastic experience and that you were happy with both our team's service and the quality of our garments. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you again soon! 😊
All perfect… again!
This was my second purchase at sheep.inc and I couldn‘t be more pleased. Very fast shipping and the products are excellent!
19 juni 2026
Svar från Sheep Inc.
Thank you so much for your continued support. We’re delighted to hear your second experience was just as positive as the first, and that you were pleased with both the fast shipping and the quality of your pieces. We truly appreciate you being part of the flock and hope you enjoy your new additions for many years to come 🤍🐑
Always excellent quality
Always excellent quality, packing, natural materials. It is also important to me where is the product is made. This is a repeat purchase.
12 juni 2026
Svar från Sheep Inc.
Thank you so much for your continued support. We’re delighted to hear that the quality, natural materials, and packaging continue to meet your expectations.
We also appreciate your emphasis on where products are made, transparency and responsible manufacturing are incredibly important to us, and we’re glad that resonates with you. Thank you again for choosing us for a repeat purchase, it truly means a lot 🤍🐑
Really Stands Behind Their Products
Great jumpers, and they really do stand by them. They reimbursed us for local darning repairs (as a once-off kindness) even though the damage to our jumpers was moth-related. So comfy, so warm and they really do want their knitwear to last a lifetime.
20 april 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you so much for your kind words. We’re delighted to hear you love your jumpers and that they’ve kept you warm and comfortable.
While moth damage unfortunately falls outside of our guarantee, we’re always keen to help where we can, and we’re glad the local repair route worked well for you. Keeping garments in use for as long as possible is something we care deeply about, so it means a lot to hear that came across in your experience.
Thank you again for your support and for being part of the flock 🤍🐑
I just love these products
I just love these products. The quality and feel of real fibers is to die for. Customers service makes the whole experience seamless.
3 juni 2026
Svar från Sheep Inc.
We're delighted to hear that you're enjoying the quality and feel of our natural fibres. Creating garments that feel exceptional to wear is at the heart of what we do, so it's fantastic to know they've made such a positive impression.
We're also thrilled that our customer service helped make your experience seamless. Your kind words truly mean a lot to the team.
Thank you for being part of The Flock, and we look forward to welcoming you back again soon.
My New Favorite Brand!
Customer service is outstanding, they will surely communicate with you in a timely manner, the quality of the clothing speaks for itself, you will not be disappointed!
27 maj 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you so much for your kind words and support! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you’re happy with both our customer service and the quality of our clothing.
We look forward to serving you again soon! 🤍🐑
Svar från Sheep Inc.
Thank you for your thoughtful feedback. We’re really glad to hear you’re enjoying the quality, fit, and colours so far.
That balance of comfort and presentation is exactly what we aim for.
We hope it continues to perform for you over time and proves to be a worthwhile investment. Thanks again for your support 🤍🐑
terrible customer service
Ordered two jumpers, both of which had faults (they were coming apart at the seams). Four months and numerous emails later, having being asked repeatedly to describe the fault and resubmit photos, I am still waiting for a refund.
11 maj 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for taking the time to share your feedback. We’re sincerely sorry to hear about your experience and completely understand your frustration.
We apologise for the length of time this has taken and for the repeated requests for photos and information throughout the process. While our team sometimes needs additional details to properly assess garment faults, we have to let you know that we are investigating the case to provide you with the best possible solution.
Your feedback has been shared internally, and we would like to ensure this is properly resolved for you as quickly as possible.
Appalling customer service
I don’t normally put reviews on trust pilot however I feel compelled to do one for this company. I like their products and have a couple of their 1/4 zips. However the latest one I bought shrunk around the collar on the first wash. It was washed on a cold wash as per instructions. Their customer service is dire - on contacting them (within a few weeks of buying the sweater) they told me to try shrinking it to re shape it - it has already shrunk, or sending a photos of it to someone who might be able to fix it. The response from the person who might have been able to fix it was it had shrunk round the collar so it’s not fixable. I was finally offered a refund but I have been trying to sort a refund out for over a month or exchange it. The customer service emails are like talking to AI and I have never known such poor customer service who don’t seem interested in helping you. They have nice clothes but they are expensive and if you have any issues they aren’t interested in solving the problem for you.
7 maj 2026
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for taking the time to share this, and first of all, we’re truly sorry to hear about your experience. Especially as a long-standing customer who values our quality, we can only imagine how disappointing this must have felt.
What you’ve described does not reflect the standards we aim to uphold, and we completely understand your frustration with both the product fault and the time it has taken to resolve matters.
Please know that throughout this process, our team was genuinely working to investigate the issue properly and work towards the best resolution possible for you. While we appreciate that the experience may not have felt smooth on your end, it was never our intention to leave you feeling unheard or unsupported.
We truly care about our customers and take feedback like yours very seriously, as we work day by day to improve our communication and support moving forward.
quality is good and looks good
quality is good and looks good, holds its shape well. i havent washed it yet but comfort warmth and presentation is on the money. if it lasts a while then ill be glad to get my moneys worth.
27 april 2026
Svar från Sheep Inc.
Thank you for your thoughtful feedback. We’re really glad to hear you’re enjoying the quality, fit, and warmth so far, and that it’s holding its shape well. That balance of comfort and presentation is exactly what we aim for.
We hope it continues to perform for you over time and proves to be a worthwhile investment. Thanks again for your support 🤍🐑
Very professional service
Very professional service
Delivery on-time, item as advertised, nothing more to ask
25 april 2026
Svar från Sheep Inc.
Thank you for your kind words. We’re really pleased to hear everything arrived on time and met your expectations, that’s exactly what we aim for. We truly appreciate your support 🤍🐑
Great quality, but could be improved if...
Great quality.
Definitely could do with more colours, (e.g. their joggers colours are too dark,) but they do have some great colours and patterns, I love their Royal Purple, and their Bottled green and also Midnight Reef is great.
Although their products are too pricey, but some are definitely still worth it, with a discount; and with the free, quick delivery, and Knit Clinic lifetime guarantee!
1 april 2026
Svar från Sheep Inc.
Thank you so much for your thoughtful and balanced feedback. We’re really glad to hear you’re enjoying the quality and some of the colourways, Royal Purple, Bottled Green, and Midnight Reef are favourites of ours too.
We appreciate your comments on expanding the colour range, especially for joggers, and will be sure to pass that on to the product team. And thank you as well for recognising the value of our delivery and Knit Clinic service, it means a lot.
We understand the pricing won’t suit everyone, so we truly appreciate your support and honesty. 🤍🐑
Absolutely beautiful sweater.
Absolutely beautiful sweater.
Great quality, probably the best I have ever had.
26 mars 2026
Svar från Sheep Inc.
Thank you so much for your kind words. We’re truly honoured to hear this is the best quality sweater you’ve ever had, that means a great deal to us. We hope you enjoy wearing it for many years to come 🤍🐑
I love Sheep Inc!
I love Sheep Inc!
Initially I went online and ordered one 'half zip' chunky jumper in the sale, a less costly investment in case the item did not live up to my expectations and to assess size. The item arrived on a timely basis, sustainably packaged, and did not disappoint. However, it was a little too large for me so my partner received a lovely gift which he is very happy about.
Then I promptly went online and ordered more, sized down, for me. This time a lightweight T shirt and the smoother, lightweight half zip. Both are amazing! They are very comfortable at temperature regulating - not too hot, not too cool - finely made, come with a lifetime repair warranty, do not crease at all, hang beautifully and do not hang onto odours. I just hang them on quality hangers and let them air, before popping them back into the wardrobe. Perfect!! The sleeves are a little too long for me on the half zip, but when I am active in the kitchen or at work, I just fold the cuff back and the absence of seams and quality shaping mean they stay neat and stylishly presentable.
I am wishing for more V neck options (they suit me better) and a restock of the undyed natural fleece that was on my wish list but never in stock...fingers crossed.
27 februari 2026
Svar från Sheep Inc.
Thank you so much for such a thoughtful and detailed review. We’re delighted to hear your first piece lived up to expectations, even if it ended up becoming a gift for your partner, and that your next pieces have been such a great fit for you.
It’s wonderful to know you’re enjoying the comfort, temperature regulation, and ease of care, those are exactly the qualities we hope people experience when wearing our garments. And thank you as well for sharing the feedback on sleeve length and your wish for more V-neck options and the undyed natural fleece. We’ll be sure to pass this along to the product team.
We truly appreciate your support and are so glad to have you as part of the flock 🤍🐑
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