Apparently looking at insolvency which I found out by doing some digging when multiple emails and queries not answered and issues at checkout unresolved. A great shame and I hope a rescue can be fo... Se mer
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Det här tycker kunderna
Sadly, had to get my Bank to dispute the transaction for non receipt of goods. Bought several excellent, quality products from Sheep Inc. in the last 2 years and ordered another in early Sept. The or... Se mer
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mer
Företaget har svarat
Beautiful things, sent quickly. I'm a very ordinary-looking older (much!) guy, but when I go anywhere, wearing one of my Sheep Inc. sweaters, people never fail to think I look great . . . solely beca... Se mer
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Företagsinformation
Skrivet av företaget
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktuppgifter
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,7
Medel
216 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent quality
Great quality sweaters that tell a story, high price point, but funky colours weren't for me.
26 december 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Don, thanks for the wonderful review! We're delighted you're enjoying the sweaters and the story they tell. We appreciate the feedback and are always looking to improve our offerings based on feedback like yours, so thank you!
Felt compelled to write a review!
Felt compelled to write a review after what is my 5th purchase - only looked on trust pilot to see some like minded reviews and was surprised to see so many negative comments!!
In my experience product and service is top notch, customer service can build a backlog when demand really high but I've never waited for than about 4 days, they've always been hugely helpful and personable and overall great experience
"Spendy but good" is the summary in 3 words
10 december 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you so much for taking the time to share your experience! We're incredibly grateful for your continued support—it means a lot to us.
While we always strive to provide speedy service, we appreciate your understanding during busier times.
“Spendy but good” made us smile—we’ll take it! Thank you again for your kind words and support.
Getting the gist is a lot of hot air
Getting the gist is a lot of hot air. Have been following the jumpers for a long time. Waiting to buy. The NFT seems a totally unnecessary gimmick, which seems the general opinion of past purchasers. I personally don’t care very much about the green/sustainable ethos as am sure is no better/worse than any other company at this price point. Just the quality and customer service. Seems very mixed based on reviews which means for now I’ll not be purchasing anything. Had a 10% discount for a new buyer, but not off of an end of line item that was 0% off already; so basically zero discount for an item wanted to be shifted. Nevertheless, keeping my eye on things still.
9 november 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi James, thanks for the review. The removable Connected Dot (NFC tag) on our knits allows our customers full transparency of where their garment come from and the journey it took to get there. We believe an important part of understanding sustainability is knowing what goes into each product. In addition, you get your own woolly sheep friend! You’ll be able to name your sheep and keep an eye on it.
We also have a rewards system incorporated within the Connected Dot so you can rack up points and discounts for future purchases. We understand the Connected Dot may not be for everyone which is why we’ve made them removable!
We are extremely involved in the entire supply chain and only work with partners who align with our ethos and mission. We take sustainability very seriously and are always making improvements to ensure we are as sustainable and environmentally friendly as can be. We are the world’s first carbon-negative fashion brand.
Regarding the discount code, I’m very sorry to hear this was not working, although some discount codes may not be combined, the introductory discount will work for items that are on sale. Please know we are always more than happy to help with any questions or concerns, and it’s our pleasure to get things sorted for our customers! Please don’t hesitate to get in touch with us at theflock@sheepinc.com and let us know how we can assist you.
Don't even deserve one star
Don't even deserve one star. Refusing to acknowledge that they still owe me £155.00. I ordered two jumpers at separate times, paying £155.00 for each. I decided to add more money (another £49.00) to the second order and replace with another style. In the end I decided to separately return both orders. I have received refunds of £155.00 for the first order and the £49.00 extra I added for the second order but, after emailing (because you cannot talk to a human apparently) I still not have received the initial £155.00 refund for the second order. I have emailed twice today alone demanding my money back today, but have no reply to the second one. Never dealt before with a company as bad as this. Customer service is appalling. Treatment of customers dreadful. Lack of communication just rude... I should not be going through this and continually chasing to get my own money back!!!!!!
23 augusti 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi There,
Thank you for sharing your feedback, I sincerely apologize for the experience you've had and we understand the inconvenience caused.
I assure you we take customer concerns very seriously and are more than happy to assist with any questions or concerns. We sincerely apologize for any and all frustration caused.
I followed up with the relevant team and apologize for the confusion. We had a look into this issue and communication with our customer service team was consistent and they were working to get this issue resolved as soon as possible for you. I kindly note there was no refusal of the refund, all refunds were issued on time, however, there was some confusion on the order numbers you enquired about and the order number that needed to be looked into. The missing £155 was actually refunded on time to the Gift Card that was used to place the order rather than the Credit Card used to place the other orders. This confusion led to a delay in getting to the bottom of the issue and we apologize for this.
We understand this experience has not been ideal, however, we thank you for sharing your feedback as we will indeed take this on board to help improve the service we provide.
Sheep Inc customer service fail.
Sheep Inc customer service fail.
I’m writing to share my deep dissatisfaction and frustration with the service I’ve received on my recent order.
On August 6, I ordered a zip hoodie in my size and was initially impressed with how efficiently the order was processed and delivered. Just one week later, I was the proud owner of a high-quality garment.
Given this positive experience, I didn’t hesitate when I received a targeted ad from SheepInc on August 12, showcasing a new color for the zip hoodie and a cable knit crewneck. I immediately placed an order for both items, trusting that I would receive the same excellent service. Payment was collected, and the order xxxxx was confirmed that same day - 12 August.
However, things quickly went downhill. On August 16 - four days after placing my order - I received an email informing me that the Zip Hoodie from my CONFIRMED order was back-ordered and wouldn’t be available until September. Clarissa, a friendly customer service representative, offered to split the shipment, which I promptly agreed to, requesting the crewneck be shipped separately to avoid further delays.
August 20 - four day s later, I received a lengthy email from Clarissa, attributing the delay to “high volumes” and assuring me that the order had been split, with the Crewneck to be shipped “very shortly.” I was also told that the Zip Hoodie would be dispatched as soon as it became available.
On August 22, I woke up to yet another email from Clarissa. This time, she informed me that the Zip Hoodie would be shipped in September as planned, but now the Cable Crewneck had become unavailable!!!
Clarissa offered to cancel and refund the Crewneck or send an alternative color—none of which addresses the inconvenience and frustration caused by this entire experience.
When an issue arises with a customer order, the standard practice is to elevate that order to “priority” status, ensuring it receives the attention and care needed to resolve the problem swiftly. In this case, nothing of the sort happened. Communication was slow, inconsistent, and utterly failed to prioritize my order.
What’s particularly troubling is that payment was collected immediately, and the order was confirmed. How can anyone trust a business that takes payment upfront and then fails to deliver on confirmed orders?
This is more than just a failure to fulfill an order—it’s a severe breach of trust and a complete breakdown of customer relations. There are plenty of online retailers that offer excellent products and deliver on time. What SheepInc has demonstrated is inexcusable.
22 augusti 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi There,
Thank you for your honest feedback.
We completely understand the stock discrepancy with your order does not make for an ideal experience and should not have occurred.
The frustration and dissatisfaction you’ve endured is certainly understandable and we are truly sorry for this experience. We work very hard in striving to provide customer service that is efficient, friendly, enjoyable, and seamless and we apologize this has not been the case on this occasion.
The technical issue that led to the stock discrepancy has been reviewed and addressed and we are monitoring this closely to prevent it from happening again.
In addition, as payment is taken once the order is placed, should there be an issue with the order, we will always work with customers to come to a resolution the customer prefers and if this is an order cancellation and refund, we are more than happy to proceed with this as per the customer’s wishes.
As you have rightly pointed out, due to the small team and high volumes there was an unfortunate delay between communication which should not have been the case. Please accept our sincere apologies.
Thanks again for sharing your feedback, we will be sure to look into this further. Should you have any questions or concerns please feel free to let us know.
Greenwashing!
Greenwashing!
I ordered and received my item in good time. However, I was taken aback by the presentation and packaging, which was frankly somewhat overdone, especially considering the claims made by the company about how 'sustainable and environmentally pioneering' they are.
Firstly, the packaging. In my opinion, the box is too large to contain just a jumper. The company may argue that some boxes may contain more than single items and seek to justify a standard size, however for a company that claims to be so environmentally responsible it doesn't stack up.
The box also contained an A4 size card which could have easily been printed in half the size in A5.
The box also contained a small brown envelope containing a returns label and separate return instructions. Arguably the latter may not have been necessary and is in any case available on the website.
The envelope itself was branded and not reusable, so if the branding was removed, customers could reuse it for something else. So these items will just go to waste.
Next the product labelling. The label is stitched to the product states manufactured in Portugal. However, the card tag attached to the item, along with the marketing blurb printed on the inside of the box both say manufactured in Spain. So which is it????
The NFT tag attached to the item is made of PLASTIC! and is the size of a small coin. I'd be concerned about children or pets accidentally swallowing this if it is detached from the item. This is nothing more than a gimmick. I tried on three occasions with two different devices, each time the tag is recognised, and directs to a website, but the site does not load. What is the point? This is totally unnecessary use of plastic that could easily be a QR code printed on any of the other bits of paper and card within the packaging and do the same job of pointing the customer to the information. Albeit in my experience it didn't work anyway.
I have no problem with the item whatsoever, it looks and feels good quality, in keeping with the very high price tag.
Overall, it's the massive overstating of the environmental benefits this company claims, which is somewhat 'greenwashing' in my opinion.
4 juli 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Steve, we appreciate your passion for this important topic.
The boxes we use for each order is made from recycled cardboard. The boxes we use for each order is dependent on the size and quantity of items in the order. Although we always use the smallest box possible, it may not fit each item perfectly.
The insert we provide is also made from recycled cardboard and is itself recyclable. We understand how important it is that consumables are reusable, the envelope may be branded but can still be reused as each individual sees fit.
However, you made a great point and we are in the process of removing return labels from the box which will be available for all countries online.
The Connected Dot (NFC Tag) is not made from plastic but from Cellulose Acetate, a material crafted from renewable resources like wood pulp and cotton linters and recycled Polylactic Acid, which is a type of biodegradable plastic derived from renewable resources like corn starch, sugarcane, or other plant-based materials.
We're sorry to hear the Connected Dot is not working for you, this should certainly not be the case. We are always more than happy to help with any questions or concerns and work to put things right as soon as possible. If you could send us an email to theflock@sheepinc.com we’d be happy to help.
The product swing tag/label is also made from recycled cardboard and can be recycled. Our garments are manufactured in Europe. The item you received was created with our partners in Portugal. By the sounds of the graphics designed on the inside of your parcel, this could be a box from our previous run which is now outdated. Rather than discarding these parcels, we continue to use them so as to not let them go to waste.
Incredibly helpful customer service
Wonderful cosy garments that are super high quality, I have a few Sheep Inc jerseys now and wear them all the time. I wish I had more! Awesome strong colours. I recently had to deal with their customer service and they were just fantastic. Thanks guys really appreciate all your help
10 maj 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi there! We're delighted you love the knits and appreciate your kind words and review. We're always happy to help, and thank you for your support!
Lovely Really lovely sweaters … tags can be hard to remove
I have no argument with the quality of the sweaters. But the tags !
I couldnt get the wretched plastic tag off my new sweater ( nor could stronger others ). I was disappointed because all Sheep sweaters are outstanding . But I’ve had really helpful messages since and will certainly go to this firm again … hopefully with a removable tag .
8 april 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Mary, I’m very sorry to hear about your experience with us. We are always more than happy to help and I sincerely apologize our instructions for removing the Connected Dot did not work. I see from the correspondence that we were in the process of having your knit sent directly to our Head of Product to help with your garment. I would be delighted to follow up via email to help put things right. Again, many apologies for the inconvenience caused.
Improved response
I am modifying this because I received a response and Sheep Inc. was helpful. I chose 4 stars because I don't think any garment of quality should unravel so quickly, especially with minimal wear. I appreciate the help that I have received.
I purchased a hoodie in September (5 months) and it has already developed a hole. I sent two messages to customer service and no one has responded to me. They have a repair service, but you have to pay for shipping. This is terrible quality. I have paid far less for sweaters/jumpers that have never unraveled. I will never purchase anything from this company again.
8 mars 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Dear Cris,
We're sorry to hear that you've had an issue with your knit and haven't received our reply to you.
Regrettably, we have had an issue with our contact form on the website. We've sent you an email on March 9th and have sent a follow up email today to ensure that everything is resolved for you. Please let us know should you not find the message.
Your feedback is invaluable and helps us to improve. We’re committed to making this right and regaining your trust.
Warm regards,
Sheep Inc.
I love their cardigans and knitted…
I love their cardigans and knitted t-shirt. Super soft, great designs and you get a warm cosy feeling knowing that your doing your bit to save the world 🌍 😁
22 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Rich, couldn't agree more! Thank you for the wonderful review, great to hear you're loving the T-Shirt and Cardigan! 🐑
Best knitwear I have bought
Best knitwear I have bought. Washes well, it’s worth the money in my opinion.
20 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Huge thanks for the review. Delighted you love the knit and are enjoying it!
Love the woolen t-shirts
Love the woolen t-shirts. So comfortable and soft and just lovely quality. Prefect for inbetween weather when jumpers are too much and a cotton t-shirt is not enough. They have become a staple of my wardrobe. Love them.
20 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Liz, this is so great to hear! We really appreciate the kind review, thank you.
Very slow return process
I like the eco concept and the jumper was OK but nothing special really for the price: quite thin wool. I sent it back and it took about 6 weeks to get a refund.
10 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Sally,
We're very sorry to hear about your experience. Customer satisfaction and product quality are very important to us.
We sincerely apologize for the delay in getting your return sorted, our Flock are always more than happy to help if you need us.
Warm regards,
Sheep Inc.
Great company with a great ethos
Great company with a great ethos. Service and ease of return was simple. Bought the wrong size by mistake and they fixed it straight away. Will be buying from them again.
1 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Dear George,
Thank you for taking the time to write us a wonderful review. We’re always delighted to hear from a happy member of our flock!
Your experience, from the ease of our returns process to embracing our ethos, truly brightens our day.
Warm regards,
Sheep Inc.
Great products
Great products, love the company ethos, service was terrific, and you get a wool comb 👍🏼 Can’t fault them.
1 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Simon,
Thank you for your support.
We're over the moon to hear you're enjoying our products and ethos! It's fantastic that our service and the pilling comb have made your experience even better.
We greatly appreciate you taking the time to leave us a review.
Warm regards,
Sheep Inc.
Knitwear That Rules Them All!
Expectational knitwear that is made to outlast all other knitwear!
I have a hoodie and scarf that are so soft, warm and comfortable to wear frequently. They give really clear (and humourous) advice on how to keep your item fresh and preserve the good quality.
If you're thinking of purchasing, you won't be let down.
1 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Dear Kara,
We're pleased to hear that our knitwear has exceeded your expectations and that you’ve enjoyed our baa-brilliant care tips! Keeping your knitwear sheep-shape is our promise.
It's our pleasure to provide both quality products and a smile along the way.
We hugely appreciate your support and thank you for taking the time to leave a review.
Warm regards,
Sheep Inc.
Love my sheep inc jumper
Love my sheep inc jumper. It was a lovely gift and ever since getting it, it’s my firm favourite jumper. Always get nice comments from people about it too. Super soft and also like the ethical side to it all too.
25 december 2023
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Ian,
Thank you for sharing your delightful experience with your Sheep Inc. knit.
We're thrilled to hear it has become your firm favorite and that it's receiving wonderful compliments!
Your appreciation of the super soft feel and our ethical approach means a lot to us. We're committed to delivering quality and sustainability in every piece.
Warm regards,
Sheep Inc.
I recently purchased the merino wool…
I recently purchased the merino wool scarf. The quality is exceptional and I can't leave the house without it.
1 februari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Joe,
Thanks for taking the time to leave a review.
We're so happy to hear that our Scarf has become a staple in your wardrobe! We're sure that you're looking stylish wherever you are.
We greatly appreciate your kind words and support!
Warm regards,
Sheep Inc.
Amazing quality knitwear
Amazing quality knitwear, washes beautifully, lasts a lifetime! Love how sustainable this brand is but also so stylish.
Had to deal with an exchange as ordered the wrong size, customer service was straightforward and speedy
31 januari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Sophie,
We love to hear about your positive experience with our knitwear's quality, sustainability, and style!
It's wonderful to know that our knits are washing well and lasting beautifully. Additionally, we're glad our customer service team could assist you efficiently with the exchange.
We greatly appreciate you taking the time to leave us a review! Your satisfaction and feedback are incredibly important to us.
Warm regards,
Sheep Inc.
Nothing but the best quality clothing…
Nothing but the best quality clothing and the highest standard of customer care. And they’re always bringing out new lines and colours.
Highly recommend.
31 januari 2024
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Sam,
Thank you so much for your high recommendation and kind words about our clothing quality and customer care. We're delighted to hear that you're enjoying our new products and colours.
Huge thanks for taking the time to leave a review, your support means a lot to us!
Warm regards,
Sheep Inc.
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