Shark Motorcycle Leathers & Accessories Omdömen 

Crooked and deceitful. These people will easily take your money but if something doesn’t fit or is incorrect you are out of luck. You may as well flush your money. Their customer service is not just bad it is non existent.

Bought racing gloves on sale, seams were external and kevlar showing through. Looked completely different to online photo. Faulty product status was rejected and offered credit and no refund which is illegal in Australia. When I advised I would be contacting the ACCC they blocked my email.

Bought some gloves from them about half a year ago. Order: N0005037. After spending about 3 months waiting on the delivery and subsequently being stuck at home due to Covid, I only ended up wearing the said gloves about 10 times. As you will see from the photos they are virtually new; however, the stitching has already failed in a number of places. The material on the palm has deteriorated. Furthermore, the white fluff on the palm was not shown on their listing and looks very ugly.

After numerous emails and trying to get a hold of their customer care team they finally told me to send the gloves back for a warranty check up, which I did. Upon receiving the gloves they told me that the warranty period has expired, when it clearly hasn't at the time that I brought facts to their attention. Now I have paid for the gloves, shipping to send them for a warranty check up, and I can't even get them back, because I'd have to pay another shipping fee! This is unacceptable, I can't believe that you treat your customers this way, especially in this whole covid situation!

The photos of their horrible quality gloves are below. Would definitely NOT recommend buying from them as they only sell cheap china quality products.

I ordered an item from this store. When it arrived, it didn't fit, was poor quality and in my opinion was significantly different from how it was described on their website. I returned the item at my own expense, expecting a full refund, like most other webstores would offer. Not these guys though - once they have your money, they do everything they can to keep it and not give it back. They only offer you a "store credit" no matter how much you beg for your money back. Tell me... why would I want to spend more money with you guys and more money on postage given the poor quality and misleading representation of the item that I already purchased from you?
I tried to call them a number of times, but they only have an answering machine and don't return my calls - especially regarding refund requests.
Yes, apparently it is in the terms and conditions of their website that they don't give refunds - however given that we are in another state from them and currently under severe lockdown conditions, they only way we can shop is online. You would think they would have some sympathy for people who are unable to go into stores and actually look at items in person.
My advice to anybody who is considering buying from these people is to go into their store and try on the item yourself, look at it in person to confirm it's what they have described and if it is of acceptable quality. If you order online and it arrives and you're not happy with it for some reason - you are stuck with it. Or at the very least, stuck with ordering something else from their store. That's AFTER you have paid for shipping to order the item in the first place, then paid to have the faulty item shipped back and then paid AGAIN for shipping to order the next replacement item! I have since referred my complaint regarding the faulty item / misleading description to Consumer Affairs. I will let them sort it out.

I ordered a pair of jeans from these guys. When they arrived they were clearly sized incorrectly a full size too large. I returned them at my own expense and asked for a refund. They refused a refund and only offered account credit. I would advise against doing business with this company.

Bought a Shark Leathers 4 seasons waterproof protective flannel 4xl didnt fit me even though usually wear 3xl clothing.
Called and they said yep return for exchange to 6xl no dramas.

Sent in box with express satchel. (my own expense)

They called today 20/08/2020 and told me item is ripped and stained and they will not exchange or refund.

His solution was to return damaged, i said mate I paid 200 dollars for something that i wanted a return exchange of. Not only did i not get my exchange, your telling me the thing is damaged after wearing it once to trying and sending off next day or so in a box.

Would never, ever buy from these people. I refused the return of the item on principle that it was not damaged upon sending back. The guy even had the nerve saying i must have rode my bike with it.

What a robbery of a truly honest persons money.
Been riding for 20 odd years now and i honsetly am very disapointed. This is why our country is failing as a great place to live.

I bought a bad quality gloves. I made a complaint since 30/05/2020 and they haven't solved it. More than a month waiting. They asked me to send back the gloves to the shop and they were going to assume the shipping cost and were going to send me a label. I never received the label. I had to assume the shipping cost. I'm still waiting the replacement or my money back.

I purchased motorcycle pants online from Shark Leathers and what I received bore no resemblance to the product pictured online, and was of very poor quality.

When I replied to their customer service email to return the goods, it came back as 'address not found'. I rang a few times and explained that I would like to return the unopened goods for a refund and was eventually told they would not provide a refund.

I am now pursuing through the ACCC.

Avoid.