Sena Omdömen 182

They are excellent when they work..However, Firmware updates are more difficult then climbing everest with a toothpick. And Tech support is the worst. An hour later and nothing.....so I am only getting half what I paid for...

***DO NOT PURCHASE SENA PRODUCTS***

My recent experience with Sena's customer service has been disappointing and unacceptable. The service I received demonstrated a systemic failure in several critical areas:

Communication Breakdown: My attempts to contact support regarding missing parts in my SEna 60S Duo kit were met with significant delays and unhelpful, often scripted, responses. This lack of timely and substantive communication exacerbated the problem.

Inability to Resolve Issues: Despite clearly articulating my concern, Sena representatives failed to provide any meaningful resolution. For over a month, I have been told "We'll email the RMA Team / appropriate people..." and ultimately left my issue unresolved. This reflects a concerning lack of problem-solving capability within their support team. Sena representatives gave the excuse: "There has been a restructuring of the RMA team," which, quite frankly, is not a customer problem. Again, a week or two, I could understand. 30+ days with no communication from Sena? Unacceptable. 

Incompetent Customer Support: I spoke with three demonstrably unhelpful customer service people, all clearly lacking the necessary expertise or ability to address my query. This suggests inadequate training and a tolerance for substandard, ineffectual support from Sena.

Failure to Honor their Word: Three representatives, three broken promises, and thirty days without being able to use over half of the product I purchased. A week or two, fine. Three on the outside. Four without any sort of response? Unexcusable.

In summary, my interaction with Sena's customer service is characterized by delays, ineffective communication, an inability to resolve issues, unhelpful technical support, and a failure to honor their word. This is not merely a complaint about inconvenience; it highlights a fundamental failure in Sena's customer service infrastructure and a disregard for customer satisfaction.

I demand a substantive response outlining how these systemic issues will be addressed.

Sincerely (and with significant dissatisfaction),

Mr. Sean Grimm

BOUGHT A SENA 5S-10 AND THEY HAVE NO VOLUME TO THEM SO I UPGRADED TO THE SD SPEAKERS AND DONE THEIR SOFTWARE UPGRADE AND STILL DIDN'T WORK. WASTE OF MONEY. CUSTOMER SERVICE WAS NO HELP DON'T BUY THEIR PRODUCTS JUNK! And best of all I work for a power sports dealer and won’t sell anymore of their junk!

En Nov 2023, achats de 2 casques R2 chez Motostorm:
- aucun des 2 casques ne tient la charge, au bout de 2 jours sans utilisation (casque éteint), les batteries sont complètement déchargées!!!!
- Portée extérieure en champ libre environ 150m dans le meilleur des cas, pas plus, en forêt cela passe à 60m au détour d'en virage!
- très sensibles aux parasites radios, grésillements fréquents imposant une réinitialisation!

Bought a SRL2 and after 3 years it won’t work. Sena support told me it’s a battery issue after I stated the problem. Sena said the battery only lasts 2-3 years and they don’t do replacements.
So avoid if you want something that lasts more than 2-3 years. Would not of bought the product if I knew this before.

I purchased 2 C1 cycling helmets. They arrived super fast in just 2 days which was a great start. The instructions were a challenge to follow so I called Tracey in Perth and the support was outstanding. Tracey patiently talked through the pairing process and we had it all up and running in just a few minutes. I couldn't speak highly enough of the service we have received. Thanks Tracey!

WARNING WARNING WARNING

DO NOT BUY FROM SENA

The only reason I’m leaving a one star review is…. There isn’t an option for zero.

We ordered two S1 helmets

After measuring my wife’s head, with the instructions on their website, she was in between sizes. We went with the medium instead of large. Ends up, she needs the large.
3/17/25 I called and asked to exchange sizes. The agent opened a service ticket.

3/18/25 I tried to email them with my ticket # for an update, and received a message that my agent was “on a test day”.

3/21/25 Still no response. I emailed asking about it.

3/23/25, they responded asking me to send the helmet back to them, and that I “would be shouldering the shipping fee”

I responded, asking why it had taken so long to get a response (a week later after starting this)

3/24/25. They responded with a sorry they had been too busy. They said they would mow go ahead and proceed with the size exchange request.

3/24/25. Another email from them letting me know my RMA was being processed, but it may take longer than usual.

4/1/25 no culmination since last on the 24th. I sent email asking for status update.

4/4/25. I received email back from them saying: Due to a policy change, we are no longer offering size exchanges. Instead, we will offer a refund and you can re-purchase the product in the correct size.

4/4/25. I replied that this is the most ridiculous customer service experience I’ve ever had. I asked them to send me what I need to do, and I’ll do it.

4/4/25. They replied: “ will go ahead and escalate the concern to our higher department. Once I have an update from our higher department I will update you accordingly.”

I still don’t have my issue resolved. I sadly didn’t look at reviews of this company before I bought.

DO NOT BUY FROM SENA.

DO NOT BUY FROM SENA

Am liebsten Null sterne.... größte Rotze der Welt. man kann es nicht Updaten wenn der Pc auf Windows 11 läuft und es gibt auch keine Lösung zumindest wurde ich vom Kundencenter nur Ignoriert und hab nie eine Antwort bekommen und eine anfrage zu stellen ist auch eine Wissenschaft für sich, nie wieder diesen kack

Würde am liebsten null Sterne geben.
Das Produkt ist müll und funktioniert semi gut. Software ebenso ständige Abbrüche in der App nur um ein Beispiel zu nennen.
Support ebenfalls keinerlei Hilfe. Sofern man überhaupt wen an die Strippe bekommt

Péssimo suporte. Produto razoável enquanto dura, cerca de 2 anos depois segundo o apoio cliente fica a fazer de pousa papéis.

Recently purchased two Sena Cavalry helmet's along with the Freewire systems. Was having problems pairing them with my new HD. Called Sena Support twice. Sena Support was going to call me back with a solution. Never heard back from support?? Returned all of the above items back to Sena, A total of 0ver $1,000. I would not recommend this company to anyone!!

zeer slechte qualiteit voor zeer hove prijs
3 senna st1 toestellen, na 1 jaar 2 kapot
opgestuurd voor herstelling maar steeds defect teruggekregen
klantendienst is er zo goed als niet
koop u geen sena!

Les mises à jours sont impossible sous W11, mais ok sous W10.
Il m'a fallu une demi journée pour calibrer le dongle en WiFi !
La commande "hey sena" est totalement aléatoire.
Shoei devrait se désengager de Sena très rapidement pour ne pas ternir son image de marque.

Ho acquistato nel novembre del 2023 un interfono Sena e da subito ho riscontrato il parziale funzionamento dell'apparecchio rivolgendomi al customer care service. Dopo mesi di mail intercorse nel tentativo di risolvere online il problema, a febbraio 2025 mi dicono di inviare a mie spese l'interfono o al rivenditore (in Svezia) o a loro (in Germania). Assurdo!! Ho staccato l'interfono e l'ho buttato affidandomi ad altra marca.

Eine absolute unsinnige, sinnlose Webseite Service gleich null nicht erreichbar. Schade, dass ich mir drei von diesen Geräten bestellt habe.

Customer service ran me around for several weeks and in the end no help at all this produce has a horrible delay and static using the SENA boom headsets and now I am told it only allows 1 headset at a time we ride as partners now I can't talk to my ride companion. for the price you pay it is not worth it get something else.

Ho acquistato casco sena out star con interfono ma fa veramente schifo 160€ buttati mai più. Non si aggancia ad altri interfoni, scarsissimo lo sconsiglio vivamente a tutti c’è di meglio con molto meno.

If ever a company needs a zero, Sena is it. Headset stopped working after firmware update. Then began the nightmare of dealing with "tech support". The most clueless, unhelpful, uncaring disgrace of an outfit I have ever encountered. Total and utter nonsense from start to finish "charged the torch battery", I kid you not. Eventually just said get the dealer to mend it. Oh yeah, like motorcycle helmet shops are right up there with software and tech solutions. AVOID THESE IDIOTS and their disgusting service and business eithics.

Recently contacted sena regarding replacement/upgrade for my sena headset, within minutes they had confirmed I could upgrade, and it would be free of charge! Also, they arrived from Germany within the week! I fitted them today and what a difference they make 10/10

Very good experience with Sena helmets. I bought a Sena Momentum Evo 2 years ago. Gave it to my brother that started riding a scooter. Then i bought myself a Sena Stryker. I accidently got my helmet damaged with a little dent on top of it when i got it for like 3-4 months and Sena just replaced it under warranty while i did the accident myself. Very good customer support, very nice helmets.