Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Se mer
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Se mer
Företaget har svarat
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Kontaktuppgifter
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Storbritannien
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Bra
222 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Airsense 10 Autoset faulty and not fit for purpose.
I purchased and paid in full SelfiMed a ResMed Airsense 10 Autoset which is not fit for purpuse, being faulty. It can not be used because no air flows out of the machine. Normally it should sense breathing through the mask and start CPAP air treatment. Unfortunately the machine received doesn't provide any air, automatically or manually. I sent an email to the company requesting replacement of the faulty item and my email was and still is totally ignored. This is not what a trustworthy and reputable company does.
24 februari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
Dear Nicholas,
We sincerely apologise for the delay in responding to your query. Your patience during this time was greatly appreciated. We're pleased to hear that we were able to resolve the issue and provide you with a replacement item.
Thank you for bringing this matter to our attention and for your understanding. We remain committed to providing excellent customer service and ensuring that all our customers are satisfied with their experience.
Best regards,
Good overall products and quick delivery
25 februari 2024
Svar från SelfiMed UK
Thank you for the five-star review! We truly appreciate your support and are delighted that you had a positive experience with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
This company is superb
This company is superb - efficient, reliable, excellent personal service and extremely considerate and compassionate. When I was forced to cancel an order because of a bereavement, they were so kind and understanding and did everything possible to remove the stress from me. They dealt with the shippers to save me the stress and they made an extremely prompt refund. I am really grateful to them.
23 februari 2024
Svar från SelfiMed UK
Thank you for sharing your experience with us. We're delighted to hear our service provided comfort during a tough time. Your kind words mean a lot. We extend our deepest condolences for your loss and are grateful for the opportunity to assist you. Please know our thoughts are with you. If you need anything else, please reach out.
Thank you to Mousa
Thank you to Mousa, he helped me with my issue and refunded me properly.
I eould definately recommend Selfimed for medical equipment . Their prices are very reasonable.
I will purchase again.
17 februari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
Thank you Joanne for your kind words! We're thrilled to hear about your positive experience with our services. Looking forward to assisting you again in the future!
Resolved issue quickly
The first board that arrived was in poor condition, very disappointing. I called customer service and explained. A replacement was sent out, arrived the next day, and they didn't want the original one back. So whilst that was excellent service, I shouldn't have been sent the shabby one first. Hence 3 stars
18 februari 2024
Svar från SelfiMed UK
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the initial condition of the board. We're glad to hear that our customer service was able to swiftly address the issue and provide you with a replacement promptly. Your feedback is valuable to us, and we'll strive to ensure better quality control in the future.
Svar från SelfiMed UK
We're delighted to hear that your order arrived ahead of schedule and matched your expectations perfectly! If there's anything else you need assistance with, please don't hesitate to reach out. We're here to help!
Great product and a super bargain!
6 februari 2024
Svar från SelfiMed UK
We're pleased to hear that you're satisfied with the product and that you found it to be a fantastic deal! If you have any other needs or questions, don't hesitate to reach out. We're here to help!
Evac chair
Ordered chair and great service took few days from start to finish keeping us updated all the time. Recommended.
5 februari 2024
Svar från SelfiMed UK
We're glad to hear that you had a positive experience with our service! Keeping you updated throughout the process is a priority for us. Thank you for recommending us, and if you need anything else in the future, feel free to reach out.
Height/Weight Scales
Picked up scales from depo, little confusion regards collection but all resolved straight away. Great product, good price, would buy again. Thanks.
31 januari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
Thank you for choosing us for your first-time purchase! We're delighted to hear that despite any initial confusion, everything was resolved promptly, and you found our product and pricing to your satisfaction. We hope to continue providing you with excellent service in the future. If you have any questions or need assistance, feel free to reach out.
Perfectly working equipment at accessible prices
Another perfectly-working piece of up to date and specialised medical equipment has arrived from Selfimed, in under 48 hours from purchase.
Not only is their service an excellent recycling facility for NHS equipment, but at often less than 10% of original retail price, a self-funding patient is able to access life-changing equipment that would otherwise be totally unaffordable. Thanks for substantially improving my life!
27 januari 2024
Svar från SelfiMed UK
We're thrilled to have made a positive impact on your life with our affordable, up-to-date medical equipment. Thank you for choosing Selfimed!
Efficient service
Efficient service, great communication, responsive. Good product.
21 januari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
Thank you for your feedback! We're glad to hear you found our service efficient, communication great, and product satisfactory. If you need anything else, feel free to reach out.
Fantastic service from this company
Fantastic service from this company, great communication, very helpful and happy to sort any problems.
Fully recommend
29 januari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
We greatly appreciate your positive review! It's wonderful to hear that you found our service fantastic, our communication great, and our team helpful in resolving any issues. Thank you for recommending us! If you ever need anything else, please feel free to reach out.
Svar från SelfiMed UK
Thank you for your feedback! We're delighted to hear that you had a great experience with our fast delivery and high-quality products. If you need anything else or have any questions, feel free to let us know.
Relyable
I want to express my thankfullnes towards Selfimed. They stood next to my when I experienced troubles with Spanish customs importing a defibrilator. Then they resended another one to Holland without any problems. Nice to know that customerfriendlyness and service still counts for them.
11 januari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
Thank you for your positive feedback! We're pleased to have been of assistance during your experience with Spanish customs. Ensuring customer satisfaction is our priority, and we're glad we could successfully resend another defibrillator to Holland without any issues. If you have any further needs or questions, feel free to reach out.
Equipment at a third of the cost
Equipment at a third of the cost, in perfect working order. Good service history with no imperfections. Cannot believe I almost paid full price for a brand new item. I heard about Selfimed and was sceptical at first but I will defo be using them again.
29 december 2023
Svar från SelfiMed UK
Hi JO,
We're thrilled to hear about your positive experience with our equipment! Providing quality products at affordable prices is our goal at Selfimed. We're glad you found value in choosing us and we look forward to serving you again in the future!
Great pre-sales communication via…
Great pre-sales communication via Whatsapp. I had some queries before buying and the team were very helpful with a quick response time.
The dispatch was quick, the team responded quickly when I had concerns about the delivery, and the items were as described, while also being the cheapest I could find on the market.
Have already recommended them to a friend, would shop here again.
3 januari 2024
Omdöme utan inbjudan
Svar från SelfiMed UK
Thank you for your fantastic review! We're thrilled to hear that our pre-sales communication and swift response time met your expectations. We aim to ensure a smooth shopping experience, from quick dispatch to accurate product descriptions. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Great Service and helpful advice
Great Service and helpful advice, delivered within 2 days !
20 december 2023
Svar från SelfiMed UK
Dear David,
Thank you immensely for your fantastic feedback, even though there was an oversight in your order, resulting in one piece being left behind initially and shipped later. Wishing you a joyous and prosperous 2024 ahead!
Best regards, SelfiMed
I bought a spare CPAP for my partner
I bought a spare CPAP for my partner. He preferrs it to his expensive NHS one. It cost £80 + p&p. What's not to like. Arrived quickly. VAT form was a bit of a palava.
9 december 2023
Svar från SelfiMed UK
Happy Holidays, Helen! We remain dedicated to supporting you and providing top-notch medical devices. Our commitment to offering these devices at unbeatable prices will persist. Your ongoing support means the world to us. Thank you!
Selfimed is a genuine supplier of new…
Selfimed is a genuine supplier of new and used medical equipment. They have a good customer service and respond very quickly. In short they are highly recommended.
5 december 2023
Svar från SelfiMed UK
Thank you very much brother. Your support means a lot for our business.
Delivery was quick
Delivery was quick. Machine in good condition. Only thought I have is after spending so much money a couple of complimentary filters would have been nice as I had to order some before I use the device.
26 november 2023
Svar från SelfiMed UK
Thank you. We are improving our services every day from your feedback.
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