SEIKO WATCH Omdömen 29

Je souhaite partager mon expérience très décevante avec la marque .
J’ai acheté une Seiko Sumo haut de gamme à plus de 2000€ dans une boutique spécialisée. Après seulement 5 mois, la montre a présenté un problème de rotor — un défaut pourtant connu et pris en garantie.
Je l’ai donc déposée en SAV via Louis Pion. Elle a été envoyée en septembre 2025… et à ce jour (fin avril 2026), je ne l’ai toujours pas récupérée.
Entre-temps, la montre m’a été restituée une première fois, mais dans un état pire qu’à l’envoi : – index rayés
– cadran émaillé abîmé
– finition globale dégradée
Elle a donc dû repartir en SAV une seconde fois.
Je suis également très déçu du service Louis Pion, qui n’a même pas vérifié l’état de la montre avant restitution, me faisant faire plus d’une heure de route pour rien.
Ce n’est malheureusement pas une première mauvaise expérience avec Seiko : j’avais déjà eu un problème similaire sur une Seiko Premier Calendar neuve, avec 6 mois d’attente en SAV.
Conclusion : malgré la qualité perçue de certains modèles, le service après-vente de Seiko est pour moi totalement inacceptable.
Je déconseille fortement cette marque, surtout sur des montres à ce niveau de prix.
À titre personnel, je préfère désormais m’orienter vers des marques offrant un SAV plus fiable et professionnel.

I bought a Seiko automatic watch for £139 in April 2025 and took it to a local watch repairer to have the bracelet adjusted in May 2025. I mentioned it seemed to lose a couple of minutes every 24 hours, which was a bit disappointing for a watch of this supposed quality.
The shop took some links out of the bracelet and told me they had also adjusted the timekeeping.
All was well until March 2026 when the watch stopped working. I then contacted Seiko and returned the watch to them for inspection and repair. Since the local watch shop had already made an adjustment this had invalidated the guarantee. I was willing g to pay for any repairs until Seiko sent me an estimate for £195 to fix the watch. What a joke! Needless to say I declined this ridiculous offer and will now either see if my local shop is able to repair it for a more reasonable cost, or look for a replacement of better quality than Seiko are now capable of producing.

Saiko Australia takes weeks and weeks to just change battery?? Highly not recommend to buy this brand

Seiko Watch of America LLC – Public Review

I purchased a Seiko automatic watch on January 4th, and after just a little over two months of normal daily wear, the watch began losing 10–15 seconds every single day. I wear it all day and only remove it to shower, so it receives more than enough wrist movement to stay properly wound. A watch this new should not be drifting that badly.
When I contacted Seiko for support, I was told that I should “shake the watch 30 times every morning” to keep it accurate. That is not an acceptable solution for a brand‑new automatic watch, especially from a company with Seiko’s reputation. Instead of addressing the defect or offering meaningful assistance, I was left with a watch that doesn’t keep proper time and a suggestion that places the responsibility back on the customer.
I expected better quality control and better customer support from Seiko. Very disappointing experience.

Miskoop bij SEIKO HORLOGE
Gekocht op 23-11-21 een SEIKO horlogeSPC251 prijs 385 euro. Dus verlang ik een goede horloge. Gerepareerd door SEIKO 26-7-22. Nu is horloge weer stuk terwijl hij weinig gedragen is. Opgestuurd door juwelier naar SEIKO op 29-12-25. De kosten zijn 176 euro dat is ongeveer 50 procent van de nieuw waarde. Dit is volgens SEIKO . Ik vindt dat SEIKO iets moet doen omdat ze in 2022 ook al gerepareerd is. Nu weer en er is niets bijzonders mee gebeurt. Ik vind dit een onrechtvaardige besluit van SEIKO omdat ik de kosten weer moet betalen. Zij zeggen een mechanisch defect, elektronisch is goed. Of is SEIKO alleen in naam goede kwaliteit, maar te doen om zoveel mogelijk te verdienen. NOOIT MEER EEN SEIKO. IK DACHT EEN GOED HORLOGE TE HEBBEN.
Groet

I’ve never received such poor customer service in my life. I ordered this as a gift for someone and when I opened the box, the watch was hanging off the pillow, there were scratches and scrapes on it, the protective plastic was so grimy it wouldn’t stay on the band, there was dust/particles in every crevice, and the protection around the clasp was missing. It was clearly someone’s return after they wore it. I emailed twice in 5 days, heard nothing back, and had to reach out on Instagram to get a response from Seiko. Their response was to send me the link to their return policy. I told them I’m not paying for return shipping for THEIR mistake, this wasn’t me changing my mind, I received something in poor condition from them. I also asked if I could expect the next watch to be in this condition since they didn’t seem to care or have quality control, and mentioned that this was a gift and I had no way to know if the replacement would come in time. All they did was send me a return label. No apology, no “this is absolutely not the quality and experience we at Seiko want our customers to have” or “we will expedite a replacement to you for our mistake”…nothing. Just a label. I sent it back for a refund. Ordered from Teddy Baldassare and not only was the watch in pristine condition, but I saved $70. Order from there, because Seiko doesn’t care what you get. I literally got the wrong donut in my order from a local cafe that same week, and they refunded my entire order and called me to apologize and make sure I was satisfied. Why am I getting better customer service over a donut than a luxury brand item??

Je possède une seiko astron avec le mouvement 8X22, j'ai un problème sur le mouvement. La trotteuse s'arrête sans aucune raison toujours au même endroit ( par contre les autes aiguilles sont à l'heure).
Donc je la renvoie au SAV, puis elle revient après 3 mois!!!
Diagnostique du SAV aucun problème, ils ont juste réinitialiser le mouvement ( ce que j'avais fait 3 fois!!!), tout ca pour la modique somme de 69€.
Une fois la montre arrivée à la maison, je la sors de la boite , la montre sort de sa veille pour se remettre à l 'heure... sauf la trotteuse qui reste figée!!!
Une honte !!!!
donc la renvoie en deuxième fois au SAV et rebelotte, elle revient avec le même diagnostique: aucun problème et qd je la sors de sa boite, elle sors de veille et la trotteuse ... figée.

Donc avant je disais du bien de cette marque à mes proches mais dorénavant je leur dis de fuir à cause du SAV qui n'est pas a la hauteur , très surprenant pour une marque japonaise.

I purchased a Seiko chronograph and needed it up sized a little bit (one link). Seiko said "sure" and sold me a link for $40 WITH THE INCORRECT PIN and then refused to do anything to help me in any way. I have never had customer service this horrible. Completely useless and uncaring. Trust me, save yourself the trouble and buy a Bulova or Timex or really ANYTHING but Seiko. Terrible people with terrible service.

Bonjour j ai acheté ( juillet 2024)une montre Seiko PG15K1 (modèle sois disant robuste et fiable)pour tous les jours de la semaine en prenant une extension de garantie chez le vendeur. Je ́ne l ai jamais immergée et jamais laissé tombé, le week-end je la laisse dans un remontoir automatique et je prends mon Hamilton...depuis quelques jours ma montre prends du retard environ 5mm par semaine, je la ramène a la boutique qui la renvoie au Sav Seiko, suel fut ma surprise de recevoir un devis de réparation de 158€ car sois disant le boitier est rayé ( pas cassé ni marqué juste rayé)....et bien je vous déconseille vivement d investir dans cette marqué qui trompe ses clients sur la robustesse de ses montres

Bonjour , montre seiko présage achetée en 2023 . Soucis en 25 garantie passer de 3 semaines . Seiko m’a réparé la montre gratuitement. Entreprise professionnel. Montre magnifique .

Disappointed by Seiko’s response to a premature Solar watch failure

I purchased a Seiko Solar watch (model V137) about four years ago as a special gift for my mother’s 80th birthday, trusting Seiko’s reputation for durability and quality. Unfortunately, despite extremely careful use, the watch completely stopped working after only four years — far below what any customer would reasonably expect from a Seiko product.

I contacted Seiko USA, Seiko Japan, and followed all their instructions, but each reply was a standard template. None of the offices addressed the issue of the watch’s unusually short lifetime or offered any goodwill assistance — not even a referral that truly reflected customer care.

I have always admired Seiko’s heritage and craftsmanship, but this experience has left me genuinely disappointed in how the company treats loyal customers.
After this, I will no longer easily consider Seiko for future purchase.

Service client catastrophique. Me bloque le remboursement de ma commande alors que le retour a été effectué.
Ne plus jamais commandé sur le site "seikoboutique"

Commande OKGJORXRX
Bryan Caillot

The quality is top-notch, furthermore, the prices are pretty affordable.

Seiko automatic watch, just purchased in the UK at it keeps loosing 30-40 minuets, ie keeps stoping and starting. Told by retailer this it is common for people who are not active and need to supplement the autowind with a watch winder. I am an active pensioner. Nowhere in any Seiko advertising is any mention of a watch winder being required. I consider the watch “not fit for purpose”

Achetée en 1980 portée tous les jours. Zéro problème, un changement de pile tous les 5 ans que j'effectue moi même. Très bonne précision. Seul le bracelet a été changé plusieurs fois.

Got some water damage after my warranty ran out. Nevertheless, Seiko Germany did a full service without any costs. Amazing service, Seiko remains my all-time favorite watch brand.

I purchased my grail watch almost 5 years ago. A Grand Seiko GMT at a cost of £5500. By far the most expensive watch I have ever owned.

Everything was ok until Dec 2022 when the crown developed a fault. It was sent to Seiko UK who repaired it under warranty.

Everything was ok until April 2025, when setting the date via the crown and hour hand as it is a GMT, the hour hand started free spinning.
Sent it again to Seiko UK who wanted to charge £650 for a service and polish.

After contacting Seiko UK i was then told that the watch needs a part from Japan expected in mid May, so the service would not have covered this part as far as I am aware.

I got in touch with GS Boutique for Seiko complaints dept, not in UK but Japan. I was given a form to complete and email to them.

The reply from a Seiko representative named Hasegawa, was not only disgusting but also provoking to say the least.

To that end, I will never buy Seiko ever again! It seems that they can make a watch for £100 that can last a lifetime, but one that costs 55 times the price breaks down after a few years. Not fit for purpose is the answer I have received from trading standards now, hence this review.
Seiko UK have been ok, but Seiko Japan are an uncaring, absolute joke.

Montre Seiko achetée en 2020 et toujours en retard de 10 min par semaine Très déçu, ma dernière montre Seiko vu le rapport qualité/prix

G'day. Just had an excellent customer service experience with Seiko Australia. Asked a couple of questions about the Prospex SLA079 on line. Had a personal phone call back from Jason within half a hour, answered all my questions. I do not often bother with customer reviews, this is a one off. I have been a watch collector for many years. Currently own many including Omega seamaster, Tudor Black Bay etc. Seiko SLA models are at or above this level of quality. Sounds like a commercial for Seiko but well deserved.

The customer service is rubbish once they have your money for a watch don't waste time phoning them as your not important anymore
Buy from another company before you waste 500 or 600 £ on one of there watches
I have had two send my watch back twice and they say they can not get parts so will not try to fix it so just buy another watch ,I don't think so not going to waste money on these watches again