Seiko UK Ltd Omdömen 

My Seiko watch of over 35 years stopped and I feared for it's demise. However, the team at Seiko worked their magic and returned it in good working order within a week. Thank you Hazel, Nick and Beverly and to everyone involved.

The lady at customer service was extremely helpful and went to Great lengths to secure a discontinued part for my watch. It was dispatched as promised and arrived in the first post the following day.

My Grand Seiko stopped working (still under warranty) so I contacted the service team down in Maidenhead, sent in the watch and it was fully repaired and sent back to me within ten days. Superb customer service!

Seiko Services have been absolutely brilliant with the repair of my Captain Willard!
I bought the watch new, but after two years it began losing so much time each day that it was essentially unusable — something I’ve never experienced with any Seiko product before.
Beverley and Hazel at Seiko Services were fantastic. Although I was a couple of months outside the warranty period, they were incredibly understanding and kindly offered to service the watch free of charge under warranty.
They kept me clearly informed throughout the process and were always helpful with any questions I had.
Even after the repair, when I missed the delivery and the watch was returned to Seiko, Hazel called me personally to explain the situation. She then arranged to resend it at no extra cost and even let me choose the most convenient delivery day.
I can't thank the team at Seiko Services enough — what a great company!

Sent my 15 year old Divers watch for service and new bezel. Brilliant customer service. Very reasonable pricing. Given quote from the very start and kept informed of progress throughout the repair.
A Big Thank You

I sent my Grand Seiko in for a battery change on the 8th May. Today, 12 days later, it is back on my wrist. Communication was exceptional throughout. They e-mailed a day after it arrived to say they had it, then again 4 days later with an estimate and request to authorise work. 2 days later, they contacted me to say the work was complete and requested payment and then agreed the best time to post it back out to me. The watch was well packaged arriving back in a nice travel case and is certainly cleaner than when I sent it in. A pleasant experience all round. This is the 3rd watch I've sent in for service and repair and I really can't fault the service.

Jan, the person responding to my intila email enquiry was so helpful in making an alternative suggestion to replace a Lorus clock no longer made.

Very good service provided for a repair to a chronograph watch sent for attention.

The level of service provided, throughout the whole of my enquiry from start to finish, (email enquiries, prompt response and advice re postage etc.), and the subsequent repair was excellent.

Returned packaging was excellent and goods mailed as requested.

DEFINITELY recommend, without doubt.

5 star service by the customer service team, delivered politely promptly and really informative. Very impressed with the quality of my watch and when I asked customer service for additional information they gave me sensible and realistic advice not just the usual “profit first advice” first class thanks Beverley

Had an oldish seiko quartz that I couldn't get the recommended parts to work on securing the bracelet to the case and Hazel Welch sent me a free post envelope and sorted it for me free of charge in around a week.
Extremely helpful.

The reply to my enquiry was sent very promptly. It was exactly what I needed . I felt this problem was handled quickly and courteously.
Well done.

Lorus Watches are under Seiko but they do not repair them.

I sent my beloved SEIKO Slq007 in for repair, the service I got from the staff was exceptional, the staff were lovely and did a brilliant job of repairing my watch and keeping me up to date, keep up the good work and amazing service😄

J’ai acheté une montre sur le site internet de seiko, reçue le 07/03, offerte en cadeau de départ en retraite le 27/03…la personne à qui je l’ai offerte en possède déjà une et il se trouve que le cadrant est beaucoup plus grand que celle que je viens d’acheter (AUCUNE INDICATION DE DIAMÈTRE SUR LE SITE WEB), je contact le service client des le lendemain pour renvoyer la montre et faire un échange.
On me le refuse sous prétexte que le délai de 14 jours est dépassé …( a 1 semaine près) , je ne veux pas un remboursement juste un avoir pour échanger la montre, aucune flexibilité de la part du service client qui se retranche derrière ses mentions légales !!!! Plus jamais je n’achèterai une montre de votre marque

My Prospex automatic chronograph started behaving strangely and stopping. It's under warranty so after a phonecall to Seiko for guidance, I posted the watch. After a week or so I got a phonecall to confirm receipt of my watch. The next call came a couple of weeks later to confirm they had identified the issue and put my watch in for repair. They also advised of a four week turnaround. They phoned again to arrange posting back to me because a signature is required. Watch is now running perfectly again and I got a warranty on the repair..All in all I can't fault the service which was very slick with great communication. So it did take nearly a couple of months, but these are watches, not cars. Most of us have something else we can fall back on. Definitely 10/10

I sent my partner's old beloved Seiko watch to Seiko. He's had this watch for over 20 years. He just had the original glass replaced at Timpson, who did not fit it properly and it broke within a week along with the pin popping out!

I sent it to the professionals Seiko, and they did an amazing job!! My partner was WELL chuffed when he got the watch back. Seiko's repair team cleaned it up, serviced the movements and everything works again. They replaced the glass and pin.

The old beloved watch is like new!

Thank you Seiko team from customer service to the repair team. HIGHLY recommend if you want professionals to repair your timeless pieces.

I wanted a bracelet for a limited edition Seiko watch from 2017 so I emailed Customer Services, expecting to be told they were no longer available. Customer Services responded very quickly, informing me they had one in stock! They took my order very efficiently and I received the bracelet a day or two later. Fabulous service - many thanks!

I sent my watch for some serious repairs (under guarantee) and it was returned to me within a month in perfect working order. The support team will always reply to any questions you have within 3 days despite the sheer volume of emails they must receive. A really great company, and a really great service. Well done Seiko UK, you'll have my business for life.

My 15 year old watch was not keeping time; a local jeweller quoted £490 plus parts to send it away for repair. Fortunately, I then contacted Seiko who suggested it may only need a £175 service but said they would contact me before incurring any increase.

The watch was serviced for the quoted £175 and I was delighted to find that a few minor scratches to the case and band had been polished out, so the watch now looks and works as new.

UPDATE: After not wearing the watch for a couple of weeks I was amazed to find it was still showing the correct time and date; when new it stopped if not worn for about 3 days. I queried this with customer service who informed me they had updated the mechanism as part of the service and it would now run for 4+ months!

I have been gifted a new watch that was unwearable due to bracelet size . Seiko
Services agreed to send me the required link once the relevant proof of purchase was supplied, after a few emails it was all sorted. I’m over the moon and looking forward to wearing it, update The links arrived today 08/02/2025 not expecting them to be delivered so quickly less than 24 hrs . Thank you Seiko.