Très déçu de mon expérience avec ce marchand. J'ai utilisé cette montre maximum une fois par semaine pendant un an en respectant les consignes scrupuleusement. Le chronographe est tomb... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Guten Tag, die für zum 24.12.25 zugesagte Lieferung der Seagull 1963 Mondphase mit NATO-Armband wurde leider nicht eingehalten. Nach meiner Reklamation via Email und dem persönlichen Einsatz... Se mer
Företaget har svarat
Received my 1963 LE Moon Phase yesterday in Singapore, Its a beautiful time piece, well packed and the green strap is beautiful and suits the watch. I own a number of nice watches and this one is def... Se mer
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J’ai reçu la montre assez rapidement depuis Bruxelles. Une montre magnifique, surtout avec le fond de boîtier transparent. Cela aurait été génial d’ajouter un petit livret racontant l’histoire de la m... Se mer
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Official Seagull 1963 Store. We offer worldwide free shipping and 2 years of warranty!
Kontaktuppgifter
4,1
Bra
333 omdömen
Har besvarat 74 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Très déçu de mon expérience avec ce…
Très déçu de mon expérience avec ce marchand.
J'ai utilisé cette montre maximum une fois par semaine pendant un an en respectant les consignes scrupuleusement.
Le chronographe est tombé en panne sans raison.
J'ai donc envoyé la montre en SAV après avoir pris contact avec la société Seagull 1963.
Cela fait maintenant 6 semaines que ma montre à été envoyée et réceptionnée.
- Ils m'ont demandé d'envoyer la montre alors qu'elle était déjà chez eux
- Ils me disent que la montre a été renvoyée alors qu'ils ont juste fait un enregistrement chez le transporteur sans déposer le colis
- J'ai par alternance une réponse en Français et en Anglais, complètement à côté de la plaque d'un certain "Vincent"
- On me promet d'envoyer la montre mais rien de fait.
- Aucune explication à savoir si la montre est réparée ou si une nouvelle montre est expédiée en remplacement.
- Même en passant par le formulaire de contact du site internet, personne ne répond.
C'est clairement la dernière fois que j'achète une montre chez eux en terme de qualité, de fiabilité et de suivi du SAV.
Inadmissible
2 mars 2026
Omdöme utan inbjudan
Beautiful watch 😊
Beautiful watch. Great communication and really fast delivery. No complaints at all.
17 mars 2026
Svar från seagull1963.com
Hello Jacob,
Thank you very much for your kind words! We’re really glad to hear you’re happy with the watch, the communication, and the delivery.
We truly appreciate your support, enjoy your timepiece!
Best regards,
Vincent
You did not answer when I can receive…
You did not answer when I can receive the watch. It’s been almost one month that I bought it please reply.
9 mars 2026
Svar från seagull1963.com
Hey Nabil,
Thank you for your message, I completely understand your concern.
As mentioned in our previous conversation, your package is currently in customs. At this stage, the process is handled entirely by local authorities, and unfortunately, we do not have control over the exact timing, which is why we’re unable to provide a precise delivery date just yet.
Once the parcel is released, it will be handed over to the local courier for final delivery, and we’ll then be able to give you a more accurate estimate.
Thank you for your patience and understanding.
Kind regards,
Vincent
Svar från seagull1963.com
Hey Jose!
Great to hear that you love the watch and service.
Thank you!
Vincent
Great product at a great price
Great product at a great price. Good communication & a 10 year warranty for £25.
5 januari 2026
Svar från seagull1963.com
Hey Mr Miller,
Thank you for your kind words. We are glad you loved the communication and services.
Best regards,
Vincent
Awesome experience
Got my bronze icon 2 and Vincent was really helpful in each and every stage of delivery . He was very patient to all my queries . Took around 7 days for delivery and everything was smooth .the watch is just beautiful
10 mars 2026
Omdöme utan inbjudan
Svar från seagull1963.com
Hello,
Thank you so much for your kind words! We’re really glad to hear that your Bronze ICON II arrived safely and that everything went smoothly with the delivery.
It was a pleasure assisting you throughout the process, and we truly appreciate your patience and trust. Even more, we’re happy to know that you love the watch, it means a lot to us.
Enjoy your timepiece, and if you ever need anything in the future, we’re always here to help.
Best regards,
Vincent
Order not delivered even after 30days
I ordered watch on 5feb,2026
Today is 11 march,2026, my order is not delivered yet.
Please let me know when it will be delivered?
Below is my order no:
Order #24291
5 februari 2026
Svar från seagull1963.com
Hey Gaurav,
Thanks for your comment. I can see that part of the order was already delivered, and the other is with last mile delivery and should be delivered soon. Unfortunately, the customs clearance process took long, a process we can't really control.
I will reach out on email.
Thanks!
Vincent
Svar från seagull1963.com
Hey Edgar, Great to hear. Thanks!
My watch Broke it fell of a bank…
My watch Broke it fell of a bank (height 20cm) iam disapointed i want a refund.
9 december 2025
Svar från seagull1963.com
Hello Mathius,
Thanks for your review. We had sent an email earlier and we are yet to receive a reply.
Could you please provide a bit more detail about the issue? For example, is the watch not running, is the chronograph not functioning, or is there visible damage? If possible, a short video or a few photos would also be very helpful for our assessment.
Once we have this information, we’ll guide you through the next steps and arrange a solution as quickly as possible.
Thank you!
Vincent
Svar från seagull1963.com
Hello Sinisa,
Thank you for your review. Glad you loved the watch.
Kind regards,
Vincent
very nice good to buy
10 december 2025
Svar från seagull1963.com
Hello Patrick,
Thank you for your review! Great to hear that you loved the watch and services.
Thank you!
Vincent
Bad product, unresponsive customer service and false claims
I purchased a watch (Seagull 1963 | 40mm | Moonphase Cream Dial), a 10 year warranty and a Mesh Steel Strap. 3 months after purchasing the watch, it stopped ticking. Even after winding, it would not last more than 2 hours. I purchased a 10 year warranty for issues like this. The company has ignored all my emails to repair or replace the watch. They have since made false claims on Trust Pilot about responding. I have proof of their no response. They do not have proof of response. I do not recommend buying anything from this company and have reported them to Trust Pilot for platform misuse.
2 oktober 2025
Svar från seagull1963.com
Hello Husam,
Thank you for taking the time to share your feedback again.
I’ve reviewed your case and i have personally reached out again using a different email address, incase our previous emails were filtered by your mailbox. Please also check your junk folder.
We are willing to help with your case, but we need a response so we can proceed with the warranty claim.
Kind regards,
Vincent
Seagull 1963 Praise
I would like to praise Seagull 1963 for their excellent and professional delivery. The quality of the watch is outstanding and fully meets my expectations.
In the first shipment, they unfortunately forgot to include the leather case. After I sent them an email to point this out, they responded quickly and, within a reasonable time, sent the leather case without any complications.
The overall communication and cooperation were at a very high and professional level. For that reason, I gladly recommend them to anyone who appreciates these watches, and I would like to express my complete satisfaction with the entire purchasing experience.
30 december 2025
Omdöme utan inbjudan
Svar från seagull1963.com
Hello Darko,
Thank you very much for your kind and detailed review, we truly appreciate it.
We’re delighted to hear that the watch met your expectations and that you were happy with the overall experience. And thank you as well for your understanding regarding the leather case, we’re glad we could resolve it quickly and smoothly for you.
Your recommendation means a lot to us. Enjoy your Seagull 1963, and we hope it brings you many years of enjoyment!
Vincent
Seagull1963.com
Svar från seagull1963.com
Hello Kas,
Wat fijn om te horen, bedankt voor je mooie review!
Geweldig dat alles precies was zoals omschreven en dat je tevreden bent. Veel plezier met je horloge, en bedankt voor de aanrader 🙌
Vincent
Seagull1963.com
Buen producto y buena entrega
Compré un icon 2 el 13 de diciembre y un mes mas tarde llegó, para ser un envio de china hacia argentina fue relativamente rápido, llego todo tal cual como lo esperaba lo que mas me sorprendió fue el olor a cuero que tiene la correa y el estuche de regalo que me mandaron, recomiendo
2 februari 2026
Omdöme utan inbjudan
Svar från seagull1963.com
¡Gracias, Ignacio, por compartir tu experiencia! Nos alegra mucho saber que estás satisfecho con tu ICON II y con la entrega.
Es genial saber que los pequeños detalles, como el aroma del cuero y el estuche de regalo, hicieron la diferencia. Gracias por recomendarnos y por confiar en Seagull.
¡Disfruta tu reloj!
Vincent,
Seagull 1963 Team
No issues everything went well
5 januari 2026
Svar från seagull1963.com
Hey Stuart,
Thank you for your feedback!
We’re happy to hear everything went smoothly and that you had a great experience. Enjoy your watch, and thank you for choosing Seagull.
Vincent
Seagull 1963 Team
Svar från seagull1963.com
Hello Razvan,
Thank you for the amazing feedback!
We truly appreciate your support and are glad you’re enjoying the watch. It means a lot to us—thank you for choosing Seagull.
Vincent
Seagull 1963 Team
The problem was resolved
Despite the text below, the problem was resolved today 29.01.25 following my request to Mr. Vincent. Therefore, I am giving Seagull 4 stars.
I waited six months before writing a review of Seagull.
When I purchased the limited edition Pilot Legacy Chrono Moonphase, I noticed a possible production issue with my watch, as the inside of the case lugs wasn't polished to a perfect finish.
I returned my watch for inspection and was informed that all the watches were identical and that this wasn't a unique defect. While the watch itself is superb, from the dial and movement to the overall quality, this is a detail Seagull should correct for future production.
Mr. Vincent has always been attentive to my requests and has always responded courteously.
Today, a solution has been found, and I appreciate this service.
This demonstrates that Seagull understands customer concerns, resolves conflicts, and finds solutions that benefit the customer. Mr. Vincent received photos from me of my private collection and I think Seagull can be proud that amateur and passionate customers like myself and those who bought this same model, place this watch in their collection.
17 juli 2025
Omdöme utan inbjudan
Svar från seagull1963.com
Dear Derek,
Thank you very much for taking the time to update your review and for sharing such detailed feedback.
We truly appreciate your patience throughout this process, and we’re glad that the matter was resolved to your satisfaction on January 29th. Your recognition of this effort and your revised rating mean a great deal to us.
Your observations regarding the finishing inside the case lugs are noted and valuable. Feedback like yours helps us identify areas for improvement, and we will certainly pass this on to our production team for consideration in future releases.
It was a pleasure corresponding with you, and we genuinely appreciate the passion and care you bring as a collector. Knowing that our watches earn a place alongside pieces in dedicated private collections is something we’re very proud of.
Thank you again for your trust, understanding, and kind words.
Warm regards,
Vincent
Incomplete order and zero support – Return window closing!
I am extremely disappointed with my experience. I received my Seagull watch two weeks ago, but the leather pouch was missing from the box. I have reached out multiple times through official channels with no response. I now want to return the watch, but I am approaching the 14-day limit and cannot get anyone to authorize the return or acknowledge the missing items. Please contact me immediately to resolve this.
9 januari 2026
Omdöme utan inbjudan
Svar från seagull1963.com
Hello Swathi,
Thank you for your review, and I’m truly sorry for the experience.
In some cases, orders are shipped separately as we operate from two different warehouses. In your case, the pouch was shipped from our Hong Kong facility, while the watch was dispatched from Belgium. This is why the watch arrived earlier than the pouch.
I can also see that you received a response and that the issue has since been resolved. My sincere apologies if the response time felt long, our team is usually offline during weekends.
Thank you for your understanding.
Kind regards,
Vincent
Do not buy from this company
Do not buy from this company, customer service appalling.
I ordered the Icon 11, it arrived and broke after two days. I got in touch with them and explained the situation which they excepted.
Now the watch comes with a 14 day exchange or refund, I asked for a exchange to be sent out, but they said they were going to send me a
Returns label for the watch to be repaired which I have not received yet.
This is nearly a month ago now. I have now come to the conclusion that they are not interested in helping you if a problem arises.
Please be aware!
Chris Marotta
17 januari 2026
Omdöme utan inbjudan
Svar från seagull1963.com
Hello Chris,
Thank you for reaching out.
My sincere apologies if you did not receive the return label. It has been sent again to you if you missed it.
We are still interested in resolving the issue and i have personally reached out already.
Thank you!
Vincent
Detta är Trustpilot
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