Seagate Technology Omdömen 436

Their 1TB external hard drive failed to copy a file across to my computer, that I had added from another computer - so not fit for purpose. There is NO telephone number for support and the chat online are not tech experts! They emailed their Recovery Program suite and it crashed not once, but twice and thereafter the chat wasn't interested - suggested I send it to their lab in the NETHERLANDS or go to a third party to rectify THEIR faulty product!!!!!!

Tried chat tech support twice, each time 20 mins before even started fault finding and then they have no idea. They don't read what you've typed. Shocking level of incompetence.

Well foolishly I have tried the brand more than once and everytime I’ve tried them within a few months they always quit working and there’s no way to ever retrieve what’s on them, fed up with them especially for the price, I guess all my stuff is gone forever

Demande de remplacement Disque dur sous garantie.

Déja, leur système de support est compliqué, pas ergonomique. Ensuite, disque envoyé en colissimo avec signature à l'adresse indiquée, le suivit indique que le colis est bien livré.
Presque 1 mois plus tard aucun retour ni réponse (c'est sur un disque dur c'est pas une pièce importante dans un système informatique... donc ils prennent tout leur temps).
Contact du support, en "chat" ... le 1er interlocuteur fut très sympas et rassurant. La seconde ne comprends rien, me demande d'aller à la poste pour qu'ils me délivrent une preuve d'envoie et de livraison... alors que je lui ai fournie la preuve de dépot du colis et que en faisant le suivit on voit bien qu'il a été livré...

Bref, n'achetez pas cette marque, la qualité des disques, du support et de la garantie est plus que médiocre, c'est honteux.

2x drives failed on delivery, fair enough these things happen, could have been dropped by courier etc. completely understand this, i've send the two units back to Seagate who have replaced, then UPS turn up with 2x boxes only 1 drive. been speaking to the customer service team via the online chat at Seagate almost daily for the past 28 days, Seagate last Wednesday said, if you wait a week whilst we investigate with UPS and if not resolved we'll organise a replacement drive, sure enough it got to Thursday absolutely no contact from Seagate, contacted again, and was then told you need to wait for the investigation to finish before we can issue a drive, the customer service is shocking, to be clear my company must purchase in excess of £50,000 worth of hard drives per year, it's fair to say that business will be going to Western Digital going forwards, which is a shame as Seagate products are excellent when they work (99% of the time). customer service needs a dramatic improvement. - Case ID 12357970

Der Support war grandios, hat mir die Daten von einer Festplatte gerettet, nachdem ich auf Ebay von jemanden abgezogen wurde und eine uralte Platte bekommen habe und diese kaputt gegangen ist. Ich kann wirklich nur positives über den Support sagen!

Don't expect ANY support - online or otherwise!

Had a drive fail, returned for replacement, was told on chat new drive had been shipped but no tracking, spoke to another agent told they had not had faulty drive back, proved to them they had, changed there story to yes we have, asked for complaints address they stated there wasn’t one only the chat service, what a joke of a company, tell lies left right and centre won’t be using Seagate products again Update out of the blue I have received an email from Seagate with tracking information from ups stating drive is on the way and a day of delivery if I had been told that was happening instead of being lied to then it would have saved a lot of hassle, I suspect the chat centre have no clue on what is going on

This is a good score for the experience I have had with Seagate. I had a 16gb hard drive last November that failed in May. They offer a data recovery service, I knew they wouldn't recover my data after reading reviews and as I thought they didn't. I was then promised a replacement as it was only 6 months old and the warranty was 3 years. I'm still waiting - I talk to the pathetic customer services every other day, they have obviously been told what to say, promises they know they wont keep but it doesn't help me in getting my hard drive, I'm furious. For the price I paid the quality and service is awful, avoid and buy a different make.

Was told 7 weeks ago when i sent my RMA back that one would be with me 5-7 working days. then 7 weeks later get told that no hard drive was ever sent out as they have not had one in the warehouse for quite sometime. Never a manager available to speak to and always get told one would email me although both me and seagate know this isnt going to happen

Returned a server SAS drive on 11th July. RMA form shows 5 - 7 days turnaround, and 4 WEEKS later Seagate say their warehouse is backlogged and they're unable to provide an ETA for the replacement drive. Avoid for all enterprise needs!

I wish i could give zero stars, i had a faulty hard drive to which i send back under there warranty.

To only be hit with a import duty of just about the same as a new drive!!

The warranty on seagate is totally useless now, as you may as well just buy a new drive if yours breaks it will be faster and cost the same as the free one from seagate

I have had many seagate hardrives over the years, and many which have failed. Their customer service used to be great and they would always replace quite timely. Now, their service is appauling! No way to contact them other than chat, I've spoken to 6 people spread out over over a week - so many hours wasted, and no sign of it being resolved. I boughth a drive in November, broken by January, after months of chasing I finally got a replacement in April. The replacement was a refurbished one and it lasted all of 6 weeks and died. I am now giving up the will to live to try and get it replaced as have been told the warrenty expired back in April.... one day warrenty I guess. Absolute shambles. Definitely avoid.

Hier ist einfach alles schiefgegangen. Keine einzige Frage beantwortet, Fehler trotz Screenshot und S.M.A.R.T.-Fehlerangabe ignoriert und einfach nur meine Zeit vergeudet. Und das für eine defekte Enterprise-Festplatte, die nicht wiederherstellbare Sektoren nach 3 Wochen hat.

Seagate ist für Endkunden unerreichbar:
Es gibt weder Telefon-Nummer nocj eMail-Adresse und die Webseite zur Abwicklung eines Garantie-Anspruches funktioniert nicht (5 verschiedene Browser ausprobiert).
Schlimmer geht es nicht!!!

No customer service at all!
I've been looking forever for a way to contact them to see how I can fix my hard drive. But there is absolutely no way you can contact them. All the RESCUE and recovery pages on their website is 404.
And the only service center they have listed on their website in Italy is a UPS post office!

Kann mich den anderen nur anschließen.
Man kann keine RMA mehr erstellen, man landet nachdem login auf einer leeren seite...

Per chat war ich ungelogen 3 std aktiv, weil die herren über 10 min für eine antwort brauchen. Versprochen wurde eine RMA zu erstellen, was bis heute nach dem 4 chat nicht passiert ist.

LaCie war eigentlich eine gute Marke - und die "Schlauchboote" eine solide Lösung für externe Storage. Dass HDD-Platten schnell mal hin sind und manchmal nicht viel länger als 2 Jahre halten, war schon immer so (also auch bei Western Digital). Das ist ein bisschen das Lotteriespiel: Hält's länger als 2 Jahre -> immerhin; kürzer als 2 Jahre -> Ersatz durch eine Refurbished-Platte. Das kann man jetzt alles knicken: LaCie gehört jetzt Seagate: dort man kann man die Disks in einem hübschen Dashboard registrieren, die Garantie checken, etc. Einzig: Der Link für die RMA-Erstellung (also den Garantiefall) ist schon lange tot (leere Seite), es gibt kein Tel, kein E-Mail und keinen Chat-Support (außer einen "virtuellen Assistenten", der zu nicht existierenden Mitarbeitern "verbindet" und tote Links anbietet). Einfach die Produkte ignorieren - das macht so keinen Sinn mehr.

I thought I was lucky for once in my lifem since my 4TB Seagate external hard drive broke while under warranty but I couldn't have been more wrong.
The customer service people sounded so nice and friendly and IDIOT me got persuaded to send my HD to their labs and ask for a replacement HD.
I was so upset for my damaged HD and so desperate to get my data back that I did everything customer service told me to do, with so much hope!
For 3 weeks after the lab received my HD there was no update on the My Data Recovery Tracker Page, so I chased customer service again and guess what, 1 or 2 days later, my case was opened and closed within a couple of hours, and I found out that my data allegedly can't be recovered and my HD won't be returned.
This is only my personal opinion and I have no proof of it, but I can't help thinking that they didn't even try since it was under warranty - this is what independent data recovery professionals told me Seagate would most likely do and well, they guessed it right.
Anyway, I BEGGED customer service in tears to send me back my HD, I said that I would send them the replacement one they just sent me (why would I use it anyway).
I know that if I pay money, someone can recover my data for me. However I will not be allowed to try because my HD will never be returned to me.
I was told that my case was closed and there was nothing I could do... On the same day they started and ended the data recovery attempt! It took them 3 weeks to even start the recovery process, but just a few hours to decide they can't do it and make my HD disappear.
I am seriously devastated by all the data I lost, knowing that they will "recycle" my HD.
Personally I think customer service people weren't rude at all, most of them were fairly nice, but not helfpul after all, basically a big waste of time.
Do not ever trust Seagate products, let alone their data recovery service.

NO phone number anymore to contact them Over 3 hours on live chat waiting to be connected to an agent never got one. very bad non existent customer service. Only had product 3 months before a fault developed ended up having to return to retailer after explaining the whole situation, I am returning and choosing a different brand.