Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Impossible to get your money back! Ordered and paid for a phone cover. Never arrived and after numerous complaints I’ve been unable to speak with anyone or get a response until today, one month after... Se mer

Betygsatt 4 av 5 stjärnor

Der Versand erfolgte sehr schnell, die Farbe war wie online dargestellt und die Hülle fühlt sich qualitstiv gut an. Kleiner Nachteil: das schließen erfolgt nicht magnetisch und das Tablet geht aus, we... Se mer

Betygsatt 5 av 5 stjärnor

Watch strap has turned up, it was posted in the wrong mailbox, for some reason it had my old unit number on delivery address. Watch strap very comfortable, not bothered with receiving a couple of days... Se mer

Betygsatt 5 av 5 stjärnor

This company's website is easy to navigate, and I found exactly what I was unable to find through exhaustive searches elsewhere. Price was reasonable, postage was also fair and prompt. My parcel was h... Se mer

Företagsinformation

  1. Mobiltillbehörsbutik

Skrivet av företaget

Since 2013 we have been providing customers with phone accessories such as cases and screen protectors, we have over 2 million happy customers


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

640 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 25 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Voilà que depuis le 20 toujour pas ma…

Voilà que depuis le 20 toujour pas ma coque et verre blindé je veux être remboursé mes il mon couper tous les axées à mon conte mon mail non reconnu ne jamais acheter sur leur cite d'escroc et de voleur je vous déconseille ce cite SDTEK.COM

20 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Took around two weeks to arrive from…

Took around two weeks to arrive from abroad when company is claiming it is british.The phone case and packaging was in very poor condition, heavily scratched all over, am using case for hassle of return but photos of items arrival are being saved.

14 september 2025
Omdöme utan inbjudan
Logotyp för SDTEK

Svar från SDTEK

Hello,

We are a UK registered company and all orders are processed and supported from the UK. Some items are supplied by our international partners which is explained in our shipping information. Delivery times are stated clearly at checkout and two weeks is within the expected timeframe for those items.

The claim that we mislead customers by “pretending to be British” is not correct. We are based in the UK and have been trading successfully for many years.

If your case arrived damaged or scratched you only needed to contact our support team. We would have arranged a return and provided a replacement or refund in line with our policy. Choosing to keep the item rather than return it does not mean we failed in our service.

Best regards
SDTEK Support

Betygsatt 1 av 5 stjärnor

Terrible quality and worse customer service

I ordered an iPad case as a gift, but when it arrived, it was damaged. I contacted SDTek immediately, but received no response for an entire week. When they finally replied, they told me I would have to return the item at my own expense just so they could "assess" the damage. The customer service was extremely poor, and the product itself felt cheap and low quality. Despite what they say, this is clearly not a UK based company; it's 100% manufactured in China. Would not recommend. Avoid!

26 september 2025
Omdöme utan inbjudan
Logotyp för SDTEK

Svar från SDTEK

This review relates to the same order already reviewed by a family member. We are disappointed to see multiple negative reviews left for a single purchase, as this does not give a fair reflection of our business.

As explained previously, we did not ignore any emails. Our support team responded with the standard returns procedure which requires items to be sent back for inspection before a refund or replacement is provided. This is standard practice across the industry.

We cannot change policies for individual circumstances such as being abroad, as this would be unfair to other customers.

Betygsatt 1 av 5 stjärnor

Ordered an iPad case as a birthday…

Ordered an iPad case as a birthday present. It arrived damaged. Contacted the company and they were not interested at all. Slow email response, no help when they did respond and blamed me for the damage. iPad case arrived in what can only be described as a Jiffy bag with no protection around the case. Overall awful customer service and still won’t resolve my issue.

AVOID AT ALL COST - go elsewhere to buy an iPad case that won’t arrive damaged and a company that actually has good customer service

19 september 2025
Omdöme utan inbjudan
Logotyp för SDTEK

Svar från SDTEK

This review relates to the same order already reviewed by a family member. We are disappointed to see multiple negative reviews left for a single purchase, as this does not give a fair reflection of our business.

As explained previously, we did not ignore any emails. Our support team responded with the standard returns procedure which requires items to be sent back for inspection before a refund or replacement is provided. This is standard practice across the industry.

We cannot change policies for individual circumstances such as being abroad, as this would be unfair to other customers.

Betygsatt 1 av 5 stjärnor

Advertising as UK company but is a…

Advertising as UK company but is a Chinese company selling substandard damaged iPad cases. Tried to return faulty goods for a replacement but after sales team not interested , claimed refund from PayPal . Avoid and choose a different company who care for their customers.
Response to SDTEK:- you do not respond to emails. Your policy should always be that your customers are priority. Not some sub standard rule you have put in place. You sent me faulty goods or goods that were damaged in transit and told me you would not replace them. The whole point of reviews is to speak as you find. You never add a name to your emails because this is a Chinese company that clearly gets a lot of complaints. Not once have you apologised to me for the quality of goods I received. Shame on you!

26 september 2025
Omdöme utan inbjudan
Logotyp för SDTEK

Svar från SDTEK

We must correct the claims in your review. We are not a Chinese company. We are a UK registered business, all orders are processed and supported in the UK, and we have been trading successfully for many years. Some products are supplied from international partners, which is clearly explained in our shipping information, but this does not make us a Chinese company.

It is also untrue to say that we do not respond to emails. Our support team replied and explained the returns process, which is standard practice across all retailers. Items that arrive damaged must be returned so that we can inspect them and either refund or replace. This is not a “sub standard rule” but a fair and transparent policy that applies equally to all customers.

We did not refuse to replace your item. We asked you to return it as per our policy, but you chose not to do so and instead opened a PayPal case. This was immediately resolved in your favour, which shows that we acted correctly and fairly.

We always apologise when customers experience problems and we always stand by our guarantee to refund or replace where appropriate. Suggesting otherwise, or that we hide behind anonymity, is inaccurate and unfair.

Betygsatt 5 av 5 stjärnor

Brilliant product

The product ( mountain bike pedals) was exactly as described and I was pleased with the quality
The delivery was swift and arrived well packaged
All in all very satisfying experience

25 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible customer service

The colour on the leather iPhone case I bought from SDTEK started to disappear on the wear points after 2 months of use. I used their online form to complain and got no response so I sent an email with photos. Still no response. I have tried phoning several times but they do not answer. Do NOT do business with this company!

26 september 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good quality products

Good quality products. I had bought a phone case on ebay that didn't fir properly, this one is perfect with all the holes in the case in the correct locations. My only moan is that the web site proudly states that SDTEK are a UK company but both items I ordered were posted from China

22 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My package went missing and when I…

My package went missing and when I emailed about it there was a response. I felt like it would be resolved.
The package was delivered to my neighbor who eventually passed it to me, so no further assistance was required.

23 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really poor after service

Really poor after service. Received a damaged iPad case which did not become apparent until my husband opened it on his birthday. Contacted SDTEK immediately. Emails were ignored. Refused to send replacement. Said I could return it for inspection but unreasonable return period as I was abroad. Refused to flex. Had to raise a dispute via PayPal to obtain a refund which was immediately agreed. Avoid SDTEK. If there is a problem they don’t want to know or help!! I would not use this company again or recommend them!!

15 september 2025
Omdöme utan inbjudan
Logotyp för SDTEK

Svar från SDTEK

We are disappointed to read your comments as they do not reflect the service we provide. We do not ignore emails and we always respond to customers. In this case we explained the returns process which is standard practice for all retailers. A return is required so that items can be inspected and replaced or refunded accordingly.

The return period is fair and allows customers sufficient time to send items back. We cannot make exceptions for individual circumstances such as being abroad, as this would be unfair to other customers and open to misuse.

Betygsatt 1 av 5 stjärnor

Ships from abroad good luck receiving order

Misleading company, say they are based in uk but shipping from abroad. Lucky if your order turns up. Disgusting service companies should not be allowed to operate like this. Wish I had never seen their website

21 september 2025
Omdöme utan inbjudan
Logotyp för SDTEK

Svar från SDTEK

Hello,
We are a UK registered company and have been trading successfully for many years. All orders are processed and supported from the UK. Some products are supplied from our international partners which is made clear in our shipping information.

It is incorrect to suggest that customers are lucky if their order arrives. The vast majority of orders are delivered on time and any rare delivery issues are resolved quickly by our support team. If your order did not arrive or you were unhappy with the service you only needed to contact us and we would have resolved it for you.

We pride ourselves on being transparent and providing a reliable service.

Best regards
SDTEK Support

Betygsatt 5 av 5 stjärnor

Excellent

The most difficult thing about ordering from SDTEK was the choice of colours of the phone cover I wanted. They were all really beautiful and such good value, I ordered two; black and white. On receipt, I was happy to see that they really are as good as they look online. I love the gold edging and the ring holder magnetic stand at the back, which is very useful. They do look much more expensive than they are.

Ordering and delivery were also extremely good.

10 september 2025
Omdöme utan inbjudan

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