I need too put this on here, if you have a pet too insure, you would have too be barking mad ! not take a policy out with this insurer, helpful kind and just so much more too these guys, every single... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had to take our dog to out of hours when he was poorly with an abscess, he was looked at and given antibiotics and made a great recovery. We also had to take him to our own vet's previously and afterw... Se mer
Företaget har svarat
I had to change my card details to renew the policy. Portal difficult to navigate to amend this. Lady over the phone helpful but admitted she could not see the portal, between us we muddled through... Se mer
Företaget har svarat
First check was speed of contact by phone. After the usual recorded Go to our Website and AP my initial call was answered in seconds. That hurdle crossed the policy and single excess with no additiona... Se mer
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Företagsinformation
Om Scratch & Patch
Skrivet av företaget
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktuppgifter
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Pet insurance claim for surgery for my…
Pet insurance claim for surgery for my lurcher - only 3 months into my cover and I had to make a claim for surgery. The claim process was easy, and the communication was clear. It did take a little time to pay out, but there were no issues and they paid out in full. This was much appreciated, and I would highly recommend Scratch and Patch as being great value for money - thank you!
19 maj 2026
Svar från Scratch & Patch
Hi Caroline,
Thank you for taking the time to leave us such a lovely review. We know having to make a claim for surgery so soon after taking out your policy probably wasn’t something you expected, so it’s great to hear the process was straightforward and our communication kept you informed along the way. We’re especially pleased everything was settled in full and that you’ve come away feeling Scratch & Patch offers great value for money.
If you ever need us again, you can contact us at scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Great customer service
I spoke to a very good Customer Service lady called Daisy who explained everything about the policy in "layman's terms". Nothing was too much trouble - I would highly recommend.
3 september 2026
Svar från Scratch & Patch
Hi Jill,
Thank you for taking the time to review your experience. Insurance can sometimes feel complicated, so it’s wonderful to hear that Daisy explained everything clearly and made the conversation so easy and helpful. We’ll make sure your lovely feedback is passed on to her.
If you need anything else, you can contact us at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy company to deal with
Fortunately, I haven't had to make a claim on my policy so I can't truthfully comment on my experience with Scratch & Patch but I can confirm they are consistent and always on time collecting my DD each month!
1 september 2026
Svar från Scratch & Patch
Hi Sharon,
Thank you for taking the time to review your experience with us. We’re pleased everything has been straightforward and reliable since you joined Scratch & Patch, and we hope that continues for many years to come.
If you ever need anything from us, you can contact the team at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
I chose this company after finding them…
I chose this company after finding them on a comparison site. They matched my requirements and were affordable, which made them an easy choice. I’ve had to make a couple of claims since joining, and each time the process has been straightforward. I also had a query at one point which was resolved quickly. Based on my experience so far, I’m happy to continue staying with this company.
28 augusti 2026
Svar från Scratch & Patch
Hi Lorraine,
Thank you for taking the time to leave such a detailed review of your experience.
Finding affordable cover is important, but it’s when a policy needs to be relied upon that its real value becomes clear. We’re pleased our claims service has continued to give you confidence in choosing Scratch & Patch, and that when a query arose, our team were able to step in and resolve it promptly. We really appreciate your continued trust in us.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
RIP off
So many things not covered that were never mentioned I took the gold policy it’s not worth buying total rip off
31 augusti 2026
Svar från Scratch & Patch
Hi Laura,
Thank you for taking the time to review your claims experience. We’re really sorry to hear that, after choosing Gold cover, you feel the policy has not provided the level of cover or value you expected.
The policy documents and Schedule of Insurance provided when cover is arranged explain the overall veterinary fee benefit, alongside the inner limits and contributions that may apply. These documents can also be shared with a veterinary practice before treatment; however, we do understand the concerns you have raised.
Some veterinary fees are subject to specific inner limits. These can include external laboratory work, specialist or referral consultations and certain types of diet food. The diet-food benefit applies specifically to food prescribed by a vet to dissolve bladder stones or crystals in the urine, rather than general or supplementary food products.
Our policies also include a 100% mark-up allowance for medication, meaning we cover veterinary medication charges up to twice the standard cost. This safeguard helps protect all policyholders from unusually high veterinary pricing, which could otherwise increase claim costs and place further pressure on premiums.
Depending on the cover selected when a policy is arranged, a compulsory excess and co-payment may also contribute to the difference between the amount claimed and the final reimbursement.
We appreciate that several deductions applying within one claim can result in a significant difference from the original invoice submitted, however we hope this provides some helpful context, and of course, we’re always happy to discuss an individual claim privately in more detail if you need to.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very easy to renew my pet insurance…
Very easy to renew my pet insurance even though I left it to the last minute.
5 stars 🌟
31 augusti 2026
Svar från Scratch & Patch
Hi Alan,
Thank you for taking the time to leave us a review. Renewing your pet’s cover should be simple and stress-free, even when time is running short, so it’s great to know everything was completed smoothly and your protection could continue without any unnecessary difficulty.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very slow to pay out.
25 augusti 2026
Svar från Scratch & Patch
Hi David,
Thank you for bringing this to our attention. I’ve passed your details to our Claims team and asked them to review the progress of your claim as a priority. A member of the team should contact you today with an update or, if we already have everything required, arrange for the claim to be processed.
We’re sorry for the delay, but please be assured we’ll get this sorted for you.
If you need to contact us in the meantime, you can do so at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy to use website with competitive…
Easy to use website with competitive prices. Very happy with the monthly payment, cheaper than my last company with the same benefits. The policy was up and running within 2 days which is great
26 augusti 2026
Svar från Scratch & Patch
Hi Lynn,
Welcome to Scratch & Patch – it’s great to have you with us!
Thank you for taking the time to leave us a review. We work hard to offer our customers a good balance of comprehensive benefits, affordability and flexibility, so it’s fantastic to know you found a policy that suited both your needs and budget. We’re also pleased your cover was arranged so efficiently, giving you peace of mind without any unnecessary delays.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Fantastic communication when making a…
Fantastic communication when making a claim . Claim was sorted in 10 days , have recommended you to others
29 augusti 2026
Omdöme utan inbjudan
Svar från Scratch & Patch
Hi Rosie,
Thank you for taking the time to review your claims experience. We know how important it is for customers to feel informed and supported throughout a claim, so we’re really pleased our team delivered the level of service we aim for. Your recommendation means a great deal to us and is one of the biggest compliments we can receive.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
New pet insurance
Very easy to set up and create an account. Other than that, it’s a bit early to tell. Hopefully we won’t have to find out!
28 augusti 2026
Svar från Scratch & Patch
Hi Nicholas,
Thank you for taking the time to leave us a review and welcome to Scratch & Patch! Choosing the right cover for your pet is an important decision, so we’re pleased your experience with us has started on such a positive note.
Should the time ever come when you need to use your policy, our team will be here to provide the same straightforward support throughout.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Simple clear and timely communication…
Simple clear and timely communication through the website enabled the claim to be met quickly with prompt payment. Provided the necessary details and had a query which was promptly resolved over the phone.
3 augusti 2026
Omdöme utan inbjudan
Svar från Scratch & Patch
Hi Tony,
Thank you for taking the time to review your claims experience. Making a claim should feel straightforward and reassuring from beginning to end, so it’s great to know our online process, communication and support all worked together as they should. We’re especially pleased that when you needed some additional help, the team were able to step in and get everything resolved without holding things up.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy and straightforward claim
This was my first claim with Scratch & Patch and it was very easy, they kept me up to day and a very positive result. It was quiet a large amount for an emergency with our dog, so had been a concern if were covered.
11 augusti 2026
Omdöme utan inbjudan
Svar från Scratch & Patch
Hi Natascha,
Thank you for sharing your first claims experience with us. An emergency involving your dog is worrying enough without added uncertainty over the claim, so we’re really pleased our team kept you informed and provided the reassurance you needed.
If you ever need anything, please don’t hesitate to contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Scratch and Patch were excellent
Scratch and Patch customer service were very helpful and pleasant when I needed to ask a couple of questions and they happily dealt directly with my vet to settle the claim which is what you need at a very difficult time. Highly recommend them. My vets also speak highly of them too!
17 augusti 2026
Omdöme utan inbjudan
Svar från Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. It’s reassuring to know our team were there to answer your questions and help make the claims process easier during such a difficult time.
If you ever need anything, please don’t hesitate to contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Laurie,
It’s great to have you staying with us for another year, and even better to hear you found renewing straightforward and competitively priced!
If you ever need anything, please don’t hesitate to contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Excellent service from this company
Excellent service from this company. Our claim was dealt with very sympathetically and quickly. Their team were really helpful at a stressful time and so easy to talk to. Also very reasonably priced compared to others. So, yes, I would definitely recommend.
27 augusti 2025
Svar från Scratch & Patch
Hi there,
Thank you for taking the time to share your experience. Knowing our team made things that little bit easier during a stressful time means a great deal to us, and we really appreciate your recommendation.
If you ever need us again, you can contact us at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Leena,
Thanks for taking the time to leave us a review. It’s always reassuring to know you’ve felt well looked after from the very beginning — that first experience with us really matters.
If you ever need anything, you can get in touch at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Margaret,
Thanks for taking the time to leave us a review. We always want customers to feel confident about the cover they’re choosing and what they’re paying for, so it’s great to know we got that right for you.
If you ever need anything from us, you can get in touch at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi there,
Thanks for taking the time to leave us a review. It’s great to hear you found the team helpful and that getting in touch with us by phone was nice and straightforward.
If you ever need us again, you can get in touch at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
My dealings with scratch and patch
Been with scratch and patch for several years I found that their prices are good but most of all when I've had to use them to claim for my pet then they been great straight forward claim process after the initial form that's basically it they and your vet take over and the claim was sorted both times very quickly
4 augusti 2026
Omdöme utan inbjudan
Svar från Scratch & Patch
Hi Karl,
Thanks for sticking with us over the years and for taking the time to leave a review. It’s really good to hear that when you’ve needed to claim, you’ve found the process straightforward and everything has been sorted quickly.
We really appreciate your continued support and hope we can keep delivering the same service for you in the years ahead.
If you ever need anything, you can get in touch at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Great value pet insurance
Easy process to purchase plenty of options to meet your needs happy to recommend
25 augusti 2026
Svar från Scratch & Patch
Hi there,
Thanks for taking the time to leave us a review. It’s great to hear you found the sign-up process straightforward and that you had plenty of options to choose from to find the right cover for you.
We really appreciate the recommendation and are pleased to have you with us.
If you ever need anything, you can get in touch at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
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