I need too put this on here, if you have a pet too insure, you would have too be barking mad ! not take a policy out with this insurer, helpful kind and just so much more too these guys, every single... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had to take our dog to out of hours when he was poorly with an abscess, he was looked at and given antibiotics and made a great recovery. We also had to take him to our own vet's previously and afterw... Se mer
Företaget har svarat
I had to change my card details to renew the policy. Portal difficult to navigate to amend this. Lady over the phone helpful but admitted she could not see the portal, between us we muddled through... Se mer
Företaget har svarat
First check was speed of contact by phone. After the usual recorded Go to our Website and AP my initial call was answered in seconds. That hurdle crossed the policy and single excess with no additiona... Se mer
Företaget har svarat
Företagsinformation
Om Scratch & Patch
Skrivet av företaget
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktuppgifter
124 City Road, EC1V 2NX, London, Storbritannien
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re really pleased to hear you’ve had such a positive experience with us and that our team has been there when you’ve needed them.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
2nd policy i have with them
2nd policy i have with them. Reasonably priced and easy to set up
12 september 2026
Svar från Scratch & Patch
Hi Shane,
Thank you for taking the time to leave us a review. It’s great to have you with us again, and we’re really pleased you found everything straightforward to arrange.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very happy all round
Really good price and had no quibbles at all when they payed out for treatment after some ars***le shot my kitten in the chest with an air rifle.
8 september 2026
Svar från Scratch & Patch
Hi Mathew,
Thank you for taking the time to leave us a review. We’re so sorry to hear what happened to your kitten — that must have been incredibly upsetting and frightening.
We really hope they’re recovering well, and we’re glad we could be there to support you when you needed us.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Good premiums
Fortunately I haven't had to use them yet, but I find it amazing that the premium doesn't go up very much, especially as I have older dogs now.
11 september 2026
Svar från Scratch & Patch
Hi Karen,
Thank you for taking the time to leave us a review. It’s lovely to hear you’re happy with the value of your cover, especially as your dogs are getting older. We always aim to keep our policies as fair and competitive as we can while still providing meaningful cover when it’s needed.
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Barry,
Thank you for taking the time to leave us a review. We’re really pleased you’ve chosen to renew with Scratch & Patch and that the policy continues to offer the right balance of cover and value for you.
If you ever need us, you can get in touch here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Ryan,
Thank you for taking the time to leave us a review. It’s great to have you with Scratch & Patch, and we’re pleased everything went smoothly when arranging your new policy.
If you ever need us, you can get in touch here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re really pleased to hear you found getting a quote and comparing your options straightforward.
If you ever need us, you can get in touch here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
It was easy to apply on line
It was easy to apply on line, it had good reviews. Only just joined the insurance company.
10 september 2026
Svar från Scratch & Patch
Hi Mark,
Thanks for taking the time to leave us a review and welcome to Scratch & Patch! It’s great to have you with us. We work hard to make arranging cover as simple and straightforward as possible, so it’s lovely to hear you’ve had a positive experience joining us.
If you need to contact us at all in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Scratch & Patch were so helpful when…
Scratch & Patch were so helpful when our pooch needed neurology input and regular medication. Their forms are easy to use, they provide you with updates and are quick to process claims. I would highly recommend!
6 september 2026
Svar från Scratch & Patch
Hi Leigh,
Thank you for taking the time to leave us such a lovely review. It’s great to know we’ve been able to support you when you’ve needed us. We know how important it is to have a claims process that feels simple and keeps you informed along the way, so your feedback really means a lot to the team. Thank you for recommending Scratch & Patch too!
If you need to contact us at all again in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Everything seems OK at the moment…
Everything seems OK at the moment although we haven't made any claims since we had the policy.
6 september 2026
Svar från Scratch & Patch
Hi Pete,
Thanks for taking the time to leave us a review. It’s lovely to have you with us and we really appreciate you sharing your experience. Reviews like yours also help others when looking for the right cover for their pets, so thank you for choosing Scratch & Patch.
If you need to contact us at all in the future, you can do that via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Helped to clarify things
9 september 2026
Svar från Scratch & Patch
Hi there,
Thank you for taking the time to leave us a 5-star review. We’re really pleased we could help provide some clarity and get things a little clearer for you.
If you need us again, you can always get in touch via our contact page.
Your Scratch & Patch Family 🐾💙🧡
My dog is 10 years old
My dog is 10 years old, this is the first time she’s ever been ill and needed a vet. It was very upsetting and stressful for myself and the first insurance claim I’ve ever made for her. Dealing with Scratch & patch was very easy and they dealt with her claim quickly. I’m very happy with their service. It took a lot of pressure of me. Thankyou.
4 augusti 2026
Omdöme utan inbjudan
Svar från Scratch & Patch
Hi Jacqueline,
Thank you for taking the time to leave us such a lovely review. We know having to make a claim can feel daunting, especially when it’s your first time, so we’re really pleased we could make the process a little easier for you.
We really appreciate your kind words and your support.
If you ever need anything from us in the future, you can get in touch here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Tracy,
Thank you for taking the time to leave us a review. It’s lovely to know you’ve had such a positive experience with us.
We really appreciate your feedback and your support.
If you ever need anything from us in the future, you can get in touch here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Really pleased with this company
Really pleased with this company. Competitive prices and quick easy claim process if when the need arises to help pay the vets. Takes all the worry away.
Be warned… the policy price for the following year after a claim becomes exorbitant!
7 september 2026
Svar från Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re really pleased to hear you’ve been happy with the service you’ve received and that you found the claims process quick and straightforward when you needed us.
If you’d ever like us to talk through your renewal options or any part of your cover, you can get in touch with us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
This was easy to navigate and easy to…
This was easy to navigate and easy to understand and register
7 september 2026
Svar från Scratch & Patch
Hi Margaret,
Thank you for your lovely review. We’re really pleased you found everything easy to navigate and understand, and that registering was straightforward.
If you ever need us, you can contact us at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy to use and and a reasonable price
Easy to use and and a reasonable price. Lots of online information to help pet owners
7 september 2026
Svar från Scratch & Patch
Hi Lynette,
Thank you for taking the time to leave us a review. It’s great to hear that you found arranging your cover easy and reasonably priced, and that the information available online was helpful.
If you ever need us, you can contact us at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Been using them for a couple of years…
Been using them for a couple of years now and haven’t had any issues
1 september 2026
Svar från Scratch & Patch
Hi Roisin,
Thank you for your continued support over the years! It’s great to hear you’ve always had a positive experience with us, and we really appreciate you taking the time to leave a review.
If you ever need us, you can contact us at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Svar från Scratch & Patch
Hi Kevin,
Thanks for taking the time to leave us a review. It’s great to hear you found the quote and setup process nice and straightforward. We’ve worked hard to make getting cover as simple as possible, so it’s lovely to know we delivered that for you.
If you ever need anything from us, you can get in touch at scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Pet insurance claim for surgery for my…
Pet insurance claim for surgery for my lurcher - only 3 months into my cover and I had to make a claim for surgery. The claim process was easy, and the communication was clear. It did take a little time to pay out, but there were no issues and they paid out in full. This was much appreciated, and I would highly recommend Scratch and Patch as being great value for money - thank you!
19 maj 2026
Svar från Scratch & Patch
Hi Caroline,
Thank you for taking the time to leave us such a lovely review. We know having to make a claim for surgery so soon after taking out your policy probably wasn’t something you expected, so it’s great to hear the process was straightforward and our communication kept you informed along the way. We’re especially pleased everything was settled in full and that you’ve come away feeling Scratch & Patch offers great value for money.
If you ever need us again, you can contact us at scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Great customer service
I spoke to a very good Customer Service lady called Daisy who explained everything about the policy in "layman's terms". Nothing was too much trouble - I would highly recommend.
3 september 2026
Svar från Scratch & Patch
Hi Jill,
Thank you for taking the time to review your experience. Insurance can sometimes feel complicated, so it’s wonderful to hear that Daisy explained everything clearly and made the conversation so easy and helpful. We’ll make sure your lovely feedback is passed on to her.
If you need anything else, you can contact us at https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.