Scout & Nimble Omdömen 631

Nice and quick. Beautiful products!!

I wouldn’t shop anywhere else. Being in the design industry, I have trade accounts with many different companies. Between the pricing I receive and the immediate support response time, this company is hard to beat. This is now my 4th order I’ve placed with Scout & Nimble over the past several months, and other than 1 of the several items I’ve ordered showing up damaged, that they immediately replaced, all other experiences have been better than expected. Thank you Hayley for the assistance today!

Purchased the item in Oct and they had a promise date of November. Which turned into Dec. Which turned into Jan when they took payment. But that turned into Feb. Over promise and under deliver. No proactive calls. I reached out to some of the leaders there including the owners via social media. Nothing. Would never spend a nickel there. the worst on line purchase experience in my life.

I ordered a bed on February 21st which was presumably in stock, and my credit card was charged immediately. I contacted customer service several times afterwards for an update and always had to leave a message (no one answers the phone) - I did receive an email response and was given a vague "late April" delivery date with the explanation that freight items take "6 to 9 weeks" for delivery. (Therefore be warned if you're expecting an in-stock item to arrive sooner than 2 months.) On March 15th the item status was changed to "backordered" and no one emailed me to advise - I had to find that out myself by going online. To date, I still have no idea if or when this will be delivered. This is no way to do business & I have no choice at this point but to cancel the order and request a refund. Unfortunately I have nothing to show for the six weeks I've invested with this company thus far, and have to start all over with another retailer. What a shame.
UPDATE: All I wanted was a delivery window, which this company claims it cannot provide. I canceled the order on April 3rd, placed a new order with a different company (who gave me an estimated delivery date without issue) and I have already received a new bed, with white glove service. (Yes, "mid" and not "late" April). Scout & Nimble, however, has not refunded my credit card to date (April 17) as it presumably takes them "10 to 15 business days" to do so. While I assume they'll act in good faith and refund me eventually, just note that the only speedy thing done here was the inital charge to my card. Everything else has been frustratingly slow. Again, you've been warned.

When I finally received a long awaited (back ordered) chair, it arrived damaged. SN replied to my inquiry and within the day, and a replacement was ordered. A representative updated me frequently on the status of the replacement order and even followed up after it was received. I always worry about return/exchange policies on furniture but SN couldn’t have made it any more seamless.

I recently ordered furniture from Scout and Nimble, and I couldn’t be happier with the experience! From start to finish, their customer service was great—friendly, knowledgeable, and always ready to assist. Highly recommend!

I’ve had the best experience with Scout every time. Both in person at their showroom and online!!!! Their team goes above and beyond to help, and the selection is always a hit. Every piece I have purchased has been STUNNING and I think my home will be all Scout products soon rather than later. You will not regret your order!!!

Had an absolutely horrible experience with this company. Ordered and paid for a coffee table. They took my money. Then several days later I received an email saying they canceled the order because they no longer had the item. They say for some unknown reason it will take 10-15 business days to give me back my money. It has now been 17 business days. No refund for an item they never sent. I’ve had to dispute the purchase with my credit card company to try to get my money back. Absolutely outrageous. Btw… found the table elsewhere for $1000 less than what these crooks were charging. Awful

I order a dresser and upon arrival, it was not what I was expecting. Reached out to support and the customer care team went out of their way to help me find a new dresser and get this one shipped back! I work in customer service myself and to say they care, they truly do! It was like talking to a friend to get a problem solved. Thanks Scout!

I really appreciate the response times and transparency with customer service. It would be helpful if estimated delivery dates were more obvious at the time of purchase to avoid unnecessary confusion. Customer service was great.

Amazing Customer Service!

I had a few questions about pieces that I was interesting in purchasing. The scout and nimble team was so quick in getting back to me with the answers I needed and incredibly kind along the way. This company is the best.

great product
easy checkout!

Ordered a Four Hands Felix coffee table on 11/6/24. My credit card was charged. It said 3-6 weeks for delivery. I Emailed 8 weeks later on 12/28 after receiving zero communication. They responded it would be another 3-6 weeks yet the mfg Four Hands says it’s in stock. So here we are mid February and on 2/8/25 and I sent another email without response. I’ll give 2 more days before I contact my credit card company.

Love the bench I bought and especially the 15% discount!

I think they're worthy of attention, too.
The selection is really diverse.
You can find something to suit all tastes.

Hayley my Customer service agent was amazing! Checked up on delivery my experience was made everything right! I will shop here again!

I ordered a bowl almost 3 weeks ago. I have called and emailed this company with no responses. I’m starting to think this company is a scam?

I have to say Scout & Nimble we went over and above resolving issues with our back ordered dining chairs (we received 3 and 3 had to be backordered) , Paige keep us informed and when the manufacturer of our chairs closed and we could not get the 3 other chairs that were back ordered, Scout & Nimble accepted the return of the 3 chairs we had already receive at their cost, and Paige recommended another similar set of chairs at an excellent price. And we love the new chairs better than the first ones we received. I would defiantly do business with them again and I will be recommending them to all my family and friends.

Gorgeous! Absolutely obsessed with this lamp. It is so chic and elegant. It truly is the perfect combination of something functional and decorative.