I bought my Wolf King GT from scooterhut, it was okay at first but it always had a wobbly stem but I took it in for a repair because the screen was faulty and they decided to tighten the stem. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought the decent one max. First ever eletric scooter well impressed now its running. Ordered it arrived in a couple of days charged the battery assambled as instructed and went to use it went for 5 s... Se mer
Företaget har svarat
Previously had a Mi Pro 2 good electric scooter but this one ... I'm am so happy with it :) from every single angle this one is better:) I did not expect so much more comfort in riding with this one b... Se mer
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Excellent service, got my new Segway ninebot max g30lp it arrived day after ordering set up on app and away you go….. been debating one of these for a while for a bit of fun, puts a smile on your face... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Scooter Hub is a leading UK online retailer of electric scooters. We stock a huge selection of the best e scooter brands including the latest models from Xiaomi Electric Scooter and Ninebot Segway Electric Scooters. Whether you’re in the market for a kids e scooter or adult electric scooter, you’ll find the right model at Scooter Hub. As specialists in electric scooters, we also stock a vast collection of accessories including helmets, batteries, locks and other e scooter essentials. On our best-selling brands such as Ninebot Electric Scooter and Xiaomi Electric Scooter we offer 2-year warranty and a lowest UK price guarantee on all our adults and kids electric scooters. Shop our range of e scooters today with free 1-2 day UK delivery!
Kontaktuppgifter
Storbritannien
- hello@scooterhub.com
- scooterhub.com
Great and quick customer service
Great and quick customer service, i had some issues with my e scooter and they sorted it out very fast .im very satisfied with this team. Thanks
25 januari 2022
Omdöme utan inbjudan
Svar från Scooter Hub
We're pleased to hear that the issues you had with your e-scooter was sorted quickly by our team. Thank you for taking the time to leave your feedback and for rating us 5 stars :)
Great customer service.
I had received a faulty scooter and wanted a replacement. This was handled quickly and efficiently by ‘Carrie’.They made the situation 10x easier for me compared to previous experiences for much smaller items at a much lower price. Big thank you to Carrie.10/10 customer service.
24 januari 2022
Omdöme utan inbjudan
Svar från Scooter Hub
Thank you for rating us 5-stars and for your positive feedback Mo. It's lovely to hear you found our service to be quick and easy. The team really appreciate your kind words. We hope you enjoy your replacement e-scooter! :)
Not Happy
Not Happy. The scooter arrived in a reasonable amount of time and the price was competitive. It arrived by a courier with no warning so that we could be here to receive it, but instead needed to visit an emailed link to an unprofessional website to schedule delivery. Upon inspection, there was no charging cable nor screws to attach the head unit to the base not extension for the tire valve nor paperwork. In my initial email I was explicit and thorough in defining what was needed to remedy the problem. I emailed back and forth way too many times before finally getting the customer service department to send the screws and cord finally 3 weeks later. They will not send the rest.
21 januari 2022
Svar från Scooter Hub
Hello Michael,
Thank you for taking the time to leave your review and apologies your experience was a negative one.
As we explained in our correspondence, our stock is mostly the global version of the Ninebot range. This is to keep our prices competitive, as you mention in your review, and does mean the contents can differ and not contain extras like an extension valve. We also explained that this range of e-scooters do not require pumping as they have anti-puncture tyres.
You were missing some essential items which we looked to rectify as swiftly as possible with your charger being delivered next day from when we placed the order. We informed you that we do not hold stock of other spare parts and therefore had to order the screws out to you.
We hope that you now have these items you are able to enjoy your new e-scooter.
Kind Regards,
Scooter Hub
Fast delivery
Fast delivery, came correctly packaged with nothing missing, also had a free lock in the bottom of the box.
20 januari 2022
Svar från Scooter Hub
Great review Lee, thank you. We pride ourselves on our fast delivery so appreciate your 5-stars and positive feedback. We wish you all the best and hope you enjoy your new e-scooter!
Excellent service
Excellent. Really let down on several occasions by Currys. Scooter hub has put Currys to shame.
Well done
20 januari 2022
Svar från Scooter Hub
We appreciate your 5-star review Kay! It's great to hear we managed to deliver where our competitors could not and we're really pleased you chose to purchase from an independent company. Thank you for the feedback and your order.
Purchased an electric scooter and it…
Purchased an electric scooter and it was faulty. To top it off, when requesting a refund via email, I had a sarcastic person the other end. They then wouldn’t refund me until I jumped through hoops and completed there tasks. Got my refund nearly 8 weeks after ordering, but they did deliver it fairly quickly!
18 januari 2022
Svar från Scooter Hub
Hello Amanda,
Looking at the correspondence between yourself and a member of our Customer Service team, we can see we were very prompt in getting back to you to try and diagnose the fault. We then followed the same process we do with all customers when reporting a faulty item.
We did advise that we were very busy over the festive period but kept you updated and had the item collected in the new year once the couriers had returned to normal operation.
You initially reported the fault on the 19th December and we actioned the refund on the 14th of January, once we had confirmation the item had arrived safely at our warehouse. This was less than 4 weeks from reporting the fault to getting a refund.
We believe this 1-star review does not reflect the service you received.
Kind Regards,
Scooter Hub
Super fast delivery and great quality
16 januari 2022
Svar från Scooter Hub
We do pride ourselves on our fast delivery times, so it's lovely to hear your delivery was swift and on time. Thank you for the 5-star review Lorraine and we hope you enjoy your new e-scooter!
Great value and Great service
Purchased a XIAOMI PRO 2 three days ago, not only was it about £100 cheaper than everywhere but it was ordered Monday evening and was delivered by Wednesday.
14 januari 2022
Svar från Scooter Hub
Thank you Sam. We work hard to keep our prices competitively low so your positive feedback means a lot to the Scooter Hub team. We hope you enjoy your new Xiaomi Pro 2, it's a great choice!
Perfect!
Customer service is brilliant answered me within a day to resolve my problem,scooter arrived as it said 1-2 working day , scooter it self is brilliant the best one I’ve tried so far , quick and easy to set it up Easy to use and love the 3 different modes sport mode is unreal and fast ! Love it ! Thank you !
12 januari 2022
Svar från Scooter Hub
That's wonderful news Greta! We're pleased to hear that our team was able to answer your questions quickly and that your new e-scooter arrived swiftly. We can see that you ordered the Ninebot F40, that is a brilliant model so we're glad you're happy with it, enjoy!
Thank you for the 5-star review :)
Incorrect Information Given, but Delivery was Quick
At first I was disappointed to see I was charged for delivery when the product I was purchasing was advertised with FREE delivery.
After discussing this with Customer Service and providing a screenshot as form of evidence, the issue was unfortunately not resolved.
On a positive note, the product was delivered within 2 days of purchase.
7 januari 2022
Svar från Scooter Hub
Thank you for your review.
We appreciate your feedback. It does clearly state at the top of our website that we offer free delivery on all e-scooters. Our manual scooters and accessories do come with a delivery charge which is clearly shown at the checkout. We notice the section you were referring to needs updating and we will be revising this.
We are glad you are happy with the quick delivery and hope you enjoy the product.
Problem solved
My 2 scooters arrived on time but someone from your household has to sign for it but this was not a problem . I did have another problem with the chargers cable. After contacting scooter hub they resolved my problem promptly. Thank you scooter hub .
4 januari 2022
Svar från Scooter Hub
You're welcome Neil! Thank you for the 5-star review. It's great to know that the problem with the chargers was resolved quickly. The Scooter Hub team really appreciate your kind feedback. Enjoy your new e-scooters!
Problem starting our scooter but passed…
Problem starting our scooter but passed it on to customer service and they solved issue straight away. Excellent service.
4 januari 2022
Omdöme utan inbjudan
Svar från Scooter Hub
We're pleased to hear that our team sorted your problem out quickly David. Thank you for taking the time to leave us a 5-star review :)
Such good service quick to respond to…
Such good service quick to respond to any of my questions. Scooter came perfectly without any complications.
1 januari 2022
Svar från Scooter Hub
We're pleased to hear that our team were quick to answer your questions and that your e-scooter arrived without any complications! Thank you for the 5 star review :)
Amazing price and service
I ordered a scooter which was the cheapest price on the market, which was amazing!! They said it would be with me in 2 days and withing 2 days I had the scooter delivered...all at no extra cost. Amazing price and service. Keep up the good work!
31 december 2021
Svar från Scooter Hub
Thank you for your kind words. We work hard to keep our prices competitively low so your feedback is great to hear! We're glad your e-scooter arrived quickly and safely. We hope you enjoy it!
Brilliant!
Fast delivery, best price and really good scooter, the only thing i can fault is it doesn’t feel like it can go 28 miles in range, it seems to run out quicker.
31 december 2021
Omdöme utan inbjudan
Svar från Scooter Hub
Thank you for taking the time to leave us a review. We're glad to hear that you were happy with our quick delivery and competitive prices.
The range advertised is when used at the lowest speed setting and is also dependant on the terrain, gradient and rider weight.
We hope this helps and enjoy your new e-scooter!
I’ll never buy off this company again!!!
I never write reviews but I want people to be aware of this company we bought my daughter a scooter in October for Christmas when we opened it on Christmas morning you could clearly see on the wheels and foot stand that the scooter had been used. I sent an email to scooter hub explaining to them that it was a Christmas present and when opened we realised it had obviously been sent back to them and they resold it to us they emailed back telling me it was out of the 30 days return policy!!!. If I had of wanted a second hand scooter for my daughter I wouldn’t off paid full price absolute rip off
29 december 2021
Svar från Scooter Hub
As explained to this customer, we have a 30 day return policy. We understand this was a Xmas gift but it is the consumers responsibility to check they are satisfied with the product within the 30 day period.
All our stock is genuine and brand new. It is also clear from our many positive reviews that we have very happy customers and aren't selling second hand products.
Faulty Scooter from Santa
This was a gift for Christmas and when my son opened it on Christmas day we found the handle bar has a big slice through the foam.
This was so disappointing as he was so excited but couldn't play on it.
Trying to explain to a 3 year old that a scooter from Santa is broken didn't go down too well...
I hope this can be resolved quickly so we can put a smile back on his little face.
29 december 2021
Svar från Scooter Hub
Hello Chloe,
We can see a member of our team is now in contact with you to get the matter resolved.
We can only apologies the item arrived damaged. We would of been unaware of this as the items come direct to us from the supplier. We have raised the issue to them and are awaiting a response.
We aim to get the matter resolved as swiftly as possible and hope you can update the review once we have done this.
Kind Regards,
Scooter Hub
Amazing ordered and received my order…
Amazing ordered and received my order next day
27 december 2021
Svar från Scooter Hub
Thank you for the 5-star review Lee. We're pleased to hear that your new e-scooter arrived quickly. We hope you enjoy it! :)
Excellent
Bought an electric scooter for my grandson, although price initially seemed more expensive than large retailers, the 2 year warranty included made it much more cost effective
Very prompt delivery, recommend and we would use them again
27 december 2021
Svar från Scooter Hub
Thank you for the kind words and the 5-star review. It's great to hear that you were happy with the service you received from the Scooter Hub team. We hope your Grandson enjoys his new e-scooter! :)
Article got lost
Article got lost. Still not received my refund. Was ordered in november
25 december 2021
Svar från Scooter Hub
Hello Julie,
We are slightly confused by this review.
After checking your order and tracking we can see that the item has been delivered. We have also not received any correspondence from yourself regarding this issue.
If the item is missing please email hello@scooterhub.com for one of our Customer Service members to assist you.
Kind Regards,
Scooter Hub
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