Amsterdam Airport Schiphol Omdömen 52

Arrived 30 minutes early after 8 hours flight, and now waiting for those 30 minutes for gate to be ready. They are genuinely surprised that an airplane flying in their direction arrived. This is just one of countless iritations for unfortunate clients. Nothing in Schiphol's operation over past 10+ years indicates competence.

Ik had vluchthaven assistentie aangevraagd voor een vlucht naar Portugal ivm mijn autisme en paniekaanvallen. Op Schiphol zowel heen als terug door twee assistenten uitstekend geholpen. Vriendelijk begripvol geduldig alles wat je hoopt. Zelfs werd er tijdens het wachten in de gate door een andere assistent gevraagd of het nog goed ging met mij. Gelukkig erkent Schiphol mijn problemen.
Het personeel in portugal zou ik -5 sterren gegeven hebben. Geen communicatie over waar ik de hulp kon vinden als ik t vliegtuig uit zou stappen. Onvriendelijk niet behulpzaam en niemand wist hoe deze hulp werkte. Ik moest in een rolstoel anders werd ik niet geholpen. Autisme wordt niet erkent dus ik had maar dementie aangevinkt. Vier keer bijna een uur met hen gebeld, omdat t hún niet duidelijk was. Wat een verschil in ervaring! Helaas op de terugreis nog slechtere ervaring. Zelfs mijn boarding bijna gemist omdat het zoooo lang duurde allemaal bij de assistentie.

I had a very unpleasant experience at Amsterdam Airport that I feel compelled to share.

I was taken aside for a security pat-down, which in itself is understandable at an airport. The issue was the way it was handled. The staff member, a young woman, carried out the check while laughing and speaking Dutch with four or five younger male colleagues who were standing around watching. They were all laughing during the situation.

There were no other passengers in line except my boyfriend and I, so it felt as though I was being turned into a form of “entertainment” rather than being treated professionally and with respect. The situation was deeply humiliating and felt harassing.

I expect airport security staff to behave professionally and respectfully—especially in situations that are already vulnerable for the traveler. This experience was the exact opposite and has left me with a very bad feeling.

I hope this kind of behavior is addressed so that others do not have to go through a similar experience.

For a country that seems to have everything figured out. They have completely disregarded air travel & airports as a whole. I travel through Pearson Toronto airport, which is considered one of North Americas worst airports…and my Schiphol airport experience made me miss Pearson Airport.

I am at gate D27 and all, all seats are dirty. The floor is dirty. I just saw a mouse coming out of the wall and running around. I saw a maintenance guy driving by in an electrical vehicle with a hand in his pocket. He was quite proud of himself but had really no intention of cleaning...😅

The worst airport I have ever visited. I was on vacation in March, and my final stop was Amsterdam. When I went to catch my return flight to Madrid, I have no idea why they processed me as if I were exiting the UE, I was forced to go through security again, treated poorly, and asked illogical questions—even though I was simply returning to Madrid to continue my vacation there before heading back to Miami. As an American, I know that I am permitted to visit UE countries without a visa. I went through a completely unnecessary and difficult ordeal. I would like to believe that it was merely a misunderstanding, rather than the possibility that I was treated this way simply because I am an American.

Passport queue unbelievably long. Well over an hour from landing and still in the queue. Auto gates closed. 4 staff checking passports for multiple flights. 3 more staff just sitting chatting. Poor mother with two screaming toddlers stuck with everyone else. Avoid this airport unless you enjoy queing hell at 10pm.

Wir sind nach einem längeren Flug in Amsterdam gelandet und mussten auf unseren Weiterflug warten. Passkontrolle, Sicherheitskontrolle und Infos zu unserem Weiterflug waren bis dahin super. Das Personal war freundlich und hilfsbereit. Alles ging sehr zügig.
Aber dann:
Es gibt keine Raucherzonen mehr, obwohl Zigaretten und Rauchwaren verkauft werden. Es gibt auch keine Möglichkeit den Flughafen zu verlassen und auf kurzem Weg wieder reinzukommen, um einen Weiterflug zu erreichen. Würde ich es Diskriminierung der Raucher nennen? Ich denke, ja.
Es ist zu erkennen, dass es sehr viele Markenshops gibt, aber für Normalreisende, die sowas nicht brauchen, sehr begrenzte Möglichkeiten vorhanden sind auch nur etwas zu Essen oder zu Trinken zu finden. Endlich fündig, sind es maßlos überteuerte Stände ohne Sitzgelegenheit, die kein Bargeld annehmen.
Die Toilettensituation ist nicht viel besser, nur dass die Toiletten kostenfrei sind.

Advice given that we should allow a few hours for EES on arrival so we booked a later connecting flight. Turned out that we were through immigration etc in approx 45 mins so ended up having a 5 hour wait for our next flight. KLM would be prepared to put us on the earlier flight for a £70 penalty charge and 600 Euro ticket price difference charge, we declined.
Went to the McDonalds for a light meal, price of a burger, salad and cup of tea (x2) with one pot of ketchup totalled 40 Euro (£35.73) which we also declined. Sat in an unused departure gate having cleaned the seats ourselves, watching the rats play amongst the food debris that lay on the floor. Cold, dirty, expensive and miserable airport.

1 vd duurste airports van Europa (wereld). Slecht gemanaged (links bestuur) en heel slecht onderhouden. Allemaal erg goedkoop gedaan. Vreselijk onpersoonlijke service. Kortom: typisch monopolistische gedrag.

Why does it take 45 minutes to get my luggage ? Embarrassing experience

Wat ging er goed kun je beter vragen!
Wij proberen al jaren Airport Schiphol te vermijden. Recente berichten en het optreden van de CEO van airport Schiphol veranderen dit streven natuurlijk niet. Maar soms ontkom je er niet aan zoals afgelopen reis. De laatste vlucht van die reis, op 10 januari, kwam van Dubai en zou rond 13.00 landen op onze grote internationale luchthaven. Tot voor kort een luchthaven met een goede reputatie. Nu hadden we al gelezen dat een vergelijkbare vlucht uit Dubai eerder maar liefst 3 uur heeft staan wachten voordat er aan de gate geparkeerd kon worden. Maar nu was het 10 januari, een dag dat de banen er prima bij lagen, een dag dat de passagiersellende voorbij was.
Na de landing taxiën ging goed tot het toestel plotseling stil stond. Geen beweging. Na ongeveer een kwartier kregen we een verklaring: de gate/ parkeerplaats was nog niet beschikbaar. Hoezo vraag je je dan af. Dit toestel is ruim 7 uur eerder uit Dubai vertrokken en dus weet Airport-Schiphol dan al wanneer de gate gereed dient te zijn. Na een klein uur krijgen we bericht dat er een duwwagen/ push-back truck komt die het vliegtuig naar de gate moet trekken. Na weer een kwartier het bericht dat deze duwwagen nog bezig is met een ander vliegtuig. Uiteindelijk komt er beweging en worden we naar de gate getrokken. Maar dan volgt het volgende. Er kan maar een slurf worden aangesloten, dus wordt eerst het bovendek geleegd (380) en wordt er gevraagd weer te gaan zitten omdat dat even kan duren. Uiteindelijk na zo’n anderhalf uur na de landing kunnen we het vliegtuig verlaten. Dit is het geweldige Airport-Schiphol en dus niet een vliegveld ergens in een derde wereld land. Als je dan later leest dat er eerder onenigheid was omdat een Emirates toestel eerder werd ge-de-iced dan een KLM toestel dan komt zo’n actie toch in een verdacht licht te staan. Na de landing komen we op P3 tot de ontdekking dat de parkeerplaats is veranderd in een ijsbaan. Alleen met gevaar voor eigen leven kon je je auto bereiken om dan met 2 kmh de parkeerplaats te verlaten. Niet gestrooid en geen enkele waarschuwing voor de reiziger. Ons streven om Airport-Schiphol, eens onze nationale trots, zo veel mogelijk te blijven vermijden is nu alleen maar versterkt.

I believe it is finally time for the airport’s poor management to be replaced. I have been stranded for three days and am unable to return to Amsterdam due to what is being described as “extreme weather conditions,” caused by just 3 cm of snow. As a result, it has been impossible to reach Amsterdam by either plane or train.

Furthermore, it has been impossible to contact either the airport authorities or KLM customer service. Passengers have been advised not to go to the airport, leaving them without any meaningful assistance or guidance.

These problems have been recurring over the past three years, with numerous flight cancellations and delays. However, having operations completely disrupted by such a small amount of snow is both ridiculous and unacceptable. This reflects a total lack of professionalism and a serious disrespect toward passengers.

To make matters worse, public statements from those responsible indicate that investing in proper equipment for so-called “extreme” weather conditions is considered too expensive, despite such conditions occurring every few years. This position is unacceptable for a major international airport.

The airport does not appear to have sufficient infrastructure to manage even a moderate snowfall of approximately 5 cm, as experienced after the Christmas holiday period 2025/2026. On the airport’s website, the disruption was attributed to snow and strong wind; however, this does not align with the actual weather conditions. Weather forecasts indicated a maximum of around 5 cm of snow with no significant wind.
During my time at the airport, I observed only one large snow-removal vehicle and a few smaller units in operation. This suggests that the airport was not adequately prepared for what was, by any standard, a relatively minor snowfall. Such a level of unpreparedness is unexpected for an international airport in a European country.

My wife had serious food poisoning as a result of eating at Dutch Kitchen restaurant at Schiphol airport. She had to receive emergency treatment aboard a flight. Despite Dutch law saying that all suspected food poisoning incidents have to be reported to the NVWA Schiphol management refused to do so. They then conducted their own fake investigation saying that the restaurant had almost perfect hygiene standards despite dozens of online reviews saying the opposite. Apparently when my wife was projectile vomiting throughout our flight she and the KLM flight crew were only imagining it and dozens of online reviewers invented fake food handling incidents!

I lost my cabin trolley at Schiphol on 10 September after another passenger mistakenly took it while rushing to make a connection. I filed a lost-item report the same evening, as instructed by KLM, and have since identified a trolley on Schiphol’s Lost & Found page that looks exactly like mine.

I have submitted three to four claims, each time providing clear proof of ownership (including very specific personal items inside the trolley). Despite this, I have received nothing but automated replies saying that my case is still active. Not a single person has contacted me to confirm whether the trolley has been inspected or whether the contents match my description.

I have tried phoning Lost & Found repeatedly — no answer.
I have used their chat system — no human replies.
I have followed every procedure they provide — absolutely no progress.

For an international airport of this size, this level of customer service is simply unacceptable. The lack of any human interaction, transparency, or even basic communication leaves passengers completely powerless when something goes wrong. Months later, I still cannot get confirmation that anyone has even looked inside the trolley I have claimed.

If this is how Schiphol handles lost property, travellers should be seriously concerned.

Shit airport! Massive queue to exit! Poorly organised! idiots!

Wat een ellende kom je terug in je eigen land moet je een uur wachten op paspoortcontrole wat een organisatie

I have been a KLM fan for years, even before moving to the netherlands, mainly because of the usually excellent experience on Schiphol. However, this morning I was utterly disappointed when landing from Istanbul when i had to wait on line for 1 hour and 20 min in the passport control row. I understand that the area is undergoing renovations, but why then not divert the passengers to a gate without such significant disruptions. I have been travelling for more than 24 hours at the time and having to stay in the queue that long with heavy hand luggage tainted my view of a previously good airport. The staff at the passport control were however friendly.

No bag drop so have to wait til two hours of your flight before queueing for check in desk despite having already checked in online, then incredibly long security queue, totally unnecessary passport control queue also took almost an hour. In the airport three hours before my flight and still had to hurry to make the gate on time. Third time, third bad experience at Schiphol. Would put me off returning to Amsterdam. Only plus is the staff are all pleasant.