Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to a... Se mer
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Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... Se mer
Företaget har svarat
I noticed there had been a mistake in what I was charged in previous months. I raised this via email and recieved an immediate response and agreement to refund what I had overpaid. Great service :)
Great security access arrangements. Well organised, with efficient and friendly customer service. Disappointed to see the price increase, which has hastened the decision to cancel my contract.
Företaget har svarat
Företagsinformation
Skrivet av företaget
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Kontaktuppgifter
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, Storbritannien
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4,8
Utmärkt
387 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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Svar från SCA Self Storage Ltd
Thanks, Carl. We’re pleased you found the site easy to access, the units secure, and the team friendly. We really appreciate your feedback and look forward to helping you again whenever you need storage.
Highly recommend them hassle free…
Highly recommend them hassle free booking and easy access to the dry cleaner lock ups secure site and accessible quick return of deposit when my booking ended good communication throughout the process great staff on the phone dealt with everything professionally 👍
21 april 2026
Svar från SCA Self Storage Ltd
Thanks, David. We really appreciate your recommendation. It’s great to hear the booking process was hassle-free, access was easy, and you found the site secure and accessible. We’re also pleased the deposit was returned quickly and that our team kept communication clear and professional throughout. Thanks again for your feedback.
SCA Rotherham have been a pleasure to…
SCA Rotherham have been a pleasure to deal with.
All the staff are friendly and a credit to their company.
Looking forward to working with long term.
21 april 2026
Svar från SCA Self Storage Ltd
Thanks, Andrew. We’re delighted to hear SCA Rotherham has been a pleasure to deal with. Your comments about the team mean a lot, and we’re glad they’ve made such a positive impression. We look forward to working with you for the long term.
Svar från SCA Self Storage Ltd
Thanks, Mark. We really appreciate your feedback. We’re pleased to hear you received an excellent and respectful response from the team.
Great security access arrangements
Great security access arrangements. Well organised, with efficient and friendly customer service. Disappointed to see the price increase, which has hastened the decision to cancel my contract.
21 april 2026
Svar från SCA Self Storage Ltd
Thanks, David. We appreciate your feedback and are pleased you were happy with our security and access arrangements. We’re sorry to hear the price increase has influenced your decision to leave. We understand rising costs are frustrating, and we’re grateful for the time you stored with us. If you’d like to discuss anything further, our team would be happy to help.
Svar från SCA Self Storage Ltd
Thanks, Marie. We’re pleased to hear you found the staff friendly and the unit clean. We really appreciate your feedback.
Knowledge of staff
Knowledge of staff, polite, clear explanation of units available. Value for money. Entry 24/7.
21 april 2026
Svar från SCA Self Storage Ltd
Thank you for your feedback. We’re glad our team was knowledgeable, polite, and able to explain the available units clearly. It’s great to hear you found us good value for money and that the 24/7 access works well for you. We really appreciate your review.
Svar från SCA Self Storage Ltd
Thanks, Peter. We really appreciate your feedback. We’re pleased to hear you found our team polite, efficient, and knowledgeable.
Svar från SCA Self Storage Ltd
Thanks, Susan. We’re so pleased to hear you like your new unit. It’s great to know the team were friendly and helpful, and that you found our rates competitive. We really appreciate your feedback.
Tom made the whole experience easy
Tom made the whole experience easy, and hassle free. He explained everything in detail.
Customer service wea amazing and staff polite.
I wouldn’t hesitate to go back when I need my next storage unit.
21 april 2026
Svar från SCA Self Storage Ltd
Thank you for your kind feedback. We’re delighted to hear Tom made the whole experience easy and hassle-free, and that everything was explained clearly. It’s also great to know you found our customer service excellent and the team polite. We’d be very happy to help you again when you need your next storage unit.
Svar från SCA Self Storage Ltd
Thank you for your feedback, Vishnu. We’re sorry to hear you were unhappy with your experience. We take concerns like this seriously and aim to be clear and fair in all discussions with our customers. We’d welcome the chance to look into this further and discuss the matter with you directly so we can better understand your concerns and review the details properly.
The customer service was fantastic
The customer service was fantastic. The ease of accessing the building was good overall very satisfied thank you.
21 april 2026
Svar från SCA Self Storage Ltd
Thanks, Amanda. We’re so pleased to hear you were very satisfied with your experience. It’s great to know the customer service was fantastic and that access to the building was easy. We really appreciate your feedback.
The service and facilities were…
The service and facilities were perfect! Its just my circumstances that changed unfortunately.
21 april 2026
Svar från SCA Self Storage Ltd
Thanks, Alister. We’re delighted to hear you found the service and facilities perfect. We’re sorry your circumstances changed, but we really appreciate your kind feedback and wish you all the best for the future.
Very helpful
4 april 2026
Omdöme utan inbjudan
Svar från SCA Self Storage Ltd
Thanks, Jack. We’re pleased to hear you found the team very helpful. We really appreciate your feedback.
Fantastic experience from the get-go
Fantastic experience from the get-go, I was moving house on a Saturday night struggling to find somewhere to store everything as most places would only be open during weekdays at inconvenient hours etc. until I found SCA!
I was browsing their website getting a quote for prices and had a follow up call 10 minutes later having a chat about everything and how it works, soon after I was sold, 24hr access with your own personal code to enter at anytime you can think of. The facilities were very tidy and easy to navigate, the storage rooms were clean and well ventilated and the additional offering they have in reception for covers and locks if you needed any were great!
Could not recommend enough.
Fantastic experience, will use again!
28 mars 2026
Omdöme utan inbjudan
Svar från SCA Self Storage Ltd
Thanks, Ruariagh. We really appreciate your fantastic feedback. We’re so pleased we could help at short notice during a stressful house move, and that the quick follow-up, clear advice, and 24-hour access made things easier for you. It’s also great to hear you found the facility tidy, easy to use, and the storage rooms clean and well ventilated. Thank you for your recommendation, and we’d be delighted to help again in the future.
excellent customer service good rates
excellent customer service good rates. prompt replies from queries.
great service
15 februari 2026
Omdöme utan inbjudan
Svar från SCA Self Storage Ltd
Thanks, Jo. We’re delighted to hear you received excellent customer service and found our rates competitive. It’s great to know your queries were answered promptly too. We really appreciate your feedback.
Amazing service
Amazing service. No contract. Used to store while moving house. Friendly and useful service. Would use again.
12 juli 2025
Svar från SCA Self Storage Ltd
Thanks so much for the review Tyler.
We’re really glad we could help while you were moving house, and it’s brilliant to hear you found the team friendly and helpful. Keeping things flexible with no long-term contract is exactly what we’re aiming for, so it’s great that worked well for you.
If you ever need storage again, we’ll be here and happy to help.
Outstanding Company
Recently set up a storage facility at Sunderland.
Excellent customer service.Nothing is a problem. Very impressed with facilities and very easy to use.
6 december 2025
Omdöme utan inbjudan
Svar från SCA Self Storage Ltd
Thanks so much for the lovely feedback Mandy, and welcome to SCA Self Storage Sunderland.
We’re really pleased you’ve been impressed with the facilities and found everything easy to use. Most of all, it’s great to hear our team’s customer service has stood out — we’ll always do our best to make things simple and stress-free.
If you ever need a hand with anything at all, just give us a shout.
From beginning to end
From beginning to end, the service was exceptional. Navigating the website is straightforward, allowing you to easily choose your desired size. Both the online customer support and the assistance at the reception desk ensure a seamless experience. The round-the-clock access, complete with security and your own personalized code, was a tremendous aid during my house move, and accessing the storage unit was hassle-free.
24 december 2025
Omdöme utan inbjudan
Svar från SCA Self Storage Ltd
Thanks so much for the brilliant review Crystal.
We’re really pleased you found the website easy to use and that our online team and reception staff made everything feel smooth from start to finish. 24/7 access with your own code is there exactly for moments like a house move, so it’s great to hear it made a real difference — and that getting to your unit was nice and straightforward.
If you ever need storage again (or any extra boxes and packaging), we’ll be happy to help.
Easy access site for storage
Very well organised site with 24hr access. Having small businesses on the site adds to the security and ambience.
Staff are very helpful.
No problems and containers are very clean and watertight.
15 december 2025
Omdöme utan inbjudan
Svar från SCA Self Storage Ltd
Thanks, Susan. We really appreciate your feedback. We’re pleased to hear you found the site well organised and that the 24-hour access, clean watertight containers, and helpful staff all made for a positive experience. It’s also great to know the businesses on site add to the sense of security and atmosphere.
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