Saxtons Omdömen 

Much obliged to Aymane & Sunny
Five Stars Service
Very Professional and Excellent communication

We had a really positive experience at Saxtons Car Sales. The salesperson was very friendly, helpful and professional throughout the whole process. They made us feel comfortable and were happy to answer all our questions without putting any pressure on us.

We are very happy with the car we purchased. It was exactly what we were looking for, and the whole experience from choosing the car to completing the purchase was smooth and easy.

Thank you to the team at Saxtons for making our car-buying experience such a good one. We would definitely recommend them!

Highly recommended Andy,James and Ishmail .

Great customer services.
Friendly and helpful.

The garage is very prestigious look with lots of very expensive cars in the entrance. Salesperson was very professional and not pushy during the test drive. Was not really that punctual on collection, was kept waiting quite a long time and they were not busy.

Very welcome
Response
Get job done quick and easy
I like u sorted out my car
It was excellent thank you very much

The customer service and the support given is very good

UPDATE: After posting this factual review, Saxtons immediately tried to have it taken down by falsely reporting it to Trustpilot for "defamation." Trustpilot’s compliance team independently investigated the facts, rejected Saxtons' corporate reporting attempt, and reinstated my review in full because the truth is a complete defense. Saxtons would rather spend time trying to censor unhappy customers than fulfill their legal duties.

I purchased a Range Rover Sport from Saxtons in Chelmsford and had it transported to my home in Northern Ireland via a transport company.

Within the 6-month statutory protection window, the vehicle developed a recurring, safety-critical electrical fault causing the main infotainment screen to completely scramble, disabling the reversing camera and vehicle controls.

Under the Consumer Rights Act 2015, any fault arising in the first six months is legally presumed to have been present at delivery, and the retailer is strictly obligated to resolve it at no cost to the consumer and without causing significant inconvenience.

Instead of fulfilling their legal duties, Saxtons’ Aftersales department and management have actively tried to dodge liability:

1. Refusal of Statutory Transit: They explicitly refused to collect the car from my address or fund its transit, instead demanding that I personally drive a defective, safety-critical car a 1,000-mile round trip across the Irish Sea to Essex at my own expense. This is a flagrant violation of the "no cost and no significant inconvenience" clauses of UK consumer law.

2. Refusal of Local Repair Authorization: To resolve the logistics efficiently, I offered to take the car to my local Jaguar Land Rover (JLR) main dealer just 30 minutes away for a diagnostic check. Saxtons flatly refused to authorise this local assessment, attempting to block me from getting the vehicle diagnosed safely.

3. Warranty Misdirection: They repeatedly attempted to unlawfully redirect my statutory consumer claim through an expired third-party commercial warranty provider to save themselves the repair bill.

Saxtons are fully aware that distance makes it incredibly difficult for a consumer to fight back, and they are actively betting that the 1000-mile round trip logistical barrier will force me to drop the matter.

Their customer care is non-existent, their understanding of statutory law is intentionally convenient, and their management team completely failed to hit multiple deadlines they set for themselves.

I am now forced into taking formal action through Trading Standards and initiating County Court (Small Claims) proceedings to recover 100% of my local repair costs.

If you are a long-distance buyer, be warned: the moment something goes wrong, this dealership will completely abandon their legal obligations.

As always, brilliant service. Mo was very patient, even after the 3rd different test drive.

Another car purchased, all cars bought from Saxtons for the last 8 years

Aymane & Tom were stress free to deal with and the transaction was very smooth. Very happy with both of you and your help
Thanks Saxtons

Andy said got home keep flashing all the time and the dashboard can’t turn it off for the distance for crash. Keep bleeding all the time and still can’t update the whatever program on the dashboard spent two days cleaning the car properly and found a dead bird in the grill at the front that I’ve been there a couple of months what do you think so your people don’t even check it over properly I’ll chewing gum in the back of the armrest

The service is good and the staff are helpful.

Where do I start!!? Spoke to Roz in the week and agreed to visit all the way from Leicester on Sunday. Myself, my wife and 9 year old wake up 6.30am on Sun tired but excited for the long drive ahead. Get there around 10.30 and was sitting around for 30 to 45 min, clearly you were busy and Roz did warn me there would be some waiting around. Then the bombshell, THERE IS NO CAR TO SEE!!! I thought it was a joke, me and my wife looked at each other shocked, my 9 year old daughter crying. Roz informed there was an issue with the vehicle and it was with the dealer. Shocking lack of professionalism from Saxtons that I wasn't informed of this before I travel 3 hours to see it! On top of that to be told there was absolutely NO negotiation on the price which is very high and a big stretch for us, and look this week a few days after our visit you drop the price by 1300! This has left a bitter taste. We were ready to do a deal on the day so such a shame. This experience has left us scarred and will avoid larger dealerships in future stick to smaller family run companies who will value us and get better value deal and customer care. The car in question was 2021 green Defender 90.

Aymane & Ish great team!

Got the car I wanted really quick, these guys are super helpful, quick to respond to any questions - Thanks so much.

Very helpful and prompt at getting back to me

Good guy knowledgeable

The car was delivered on Monday night. It was not taxed and there was no green new owners slip for me to tax it so could not be driven. The last 2 cars I bought the dealer has taxed it for me, I paid, I managed to tax it myself once I received an email from DVLA
I have still not received the invoice for the purchase.
I was quoted £1500 for delivery, which I managed to arrange myself for £550. So would appear to be a way of making more money from the purchase

Aymane & Stephen were both easy to deal with and provided a pleasant experience. Will definitely use again for my next purchase

Helpful and polite sales people. The info about the car on the advert was wrong but Andy did everything he could to get all the information I asked for. In the end I got a nice motor for a fair price.