Purchased CL5G 4 person sauna from SaunaKits.com after about 8 months of research. My husband and I love the look of the CL5G and assembled the sauna with some extra help from order specialist Kizza.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Se mer
I had lots of questions about which sauna heater to buy and if i could switch between natural gas and LP. The Saunakits customer service rep was super helpful in answering questions and even went to t... Se mer
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Se mer
Företagsinformation
Skrivet av företaget
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
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Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing
Great customer service. The sauna is amazing. Do be aware if you get the tri sauna like the Finnmark FD-4 Trinity the IR is plug in direct to outlet but the rock heater requires direct wire so may need electrician for install to use that feature.
Great Customer Support Team
The customer support team quickly addressed my questions throughout the process and provided me with photos and documentation when requested.
John is great
John, the general manager, is exceptionally knowledgeable, patient, and honest. He took the time to understand our needs and guided us in choosing the right products. He maintained close communication throughout the process, even going beyond regular hours at times. I truly appreciate his professionalism and integrity.
Great team
Great team ; Eric was super helpful and answered all my meanderings questions until I was ready to place my order via an online link! Loved the process
I had a great experience working with…
I had a great experience working with Krizza from Nordica Sauna. She was very responsive, patient, and knowledgeable throughout the entire process of purchasing my sauna. She took the time to answer all my questions clearly and made sure I understood my options before making a decision.
Customer service was helpful when they…
Customer service was helpful when they didn’t have the model I was looking for and put me in another model that was similar. Sauna works great and easy to assemble. Only complaint which is minor is the wood plank decorative grooves don’t line up with each other. Does not affect operation just aesthetic appeal.
The delivery was great
The delivery was great! The delivery company and personnel were fantastic actually. I have a sloped drive way and the delivery tech helped me tremendously. The actual sauna itself was easy enough to put together and I feel it was also very striaight forward and the IR works great! So why the 3 stars? Because the hot coals part of the sauna where you have the rocks and hot sauna parts was not well conveyed how to put that together. Meaning, you basicallyl need to get an electrician to put it in for you and you aren't told that up front. Not only that but there's not even an attempt to help you install it from an instructions or anything. They just kind of ignore that part as if you don't have this other thing to install. So yes the infrared sauna heats up and works great - great speakers too and all that jazz, it's so weird that you wouldn't put instructions on how to install the hot coal part of the sauna. Total miss - well you didn't even go up to the plate, you just took your stike out from the bench.
I had an excellent experience with…
I had an excellent experience with Krizza at Nordica and love my SaunaLife 3-person cube!
My experience with Nordica Saunas was…
My experience with Nordica Saunas was amazing. Matthew was very knowledgeable and helpful. He made sure to answer all my questions and gave great recommendations. It was super helpful to speak to someone and ensure I was getting the right package. All around an amazing experience!
I actually got a person not a bot on…
I actually got a person not a bot on the chat and they answered my questions that I was trying to get answered all day. Looking forward to the new Cold Plunge Tub.
true DIY overachiever
We went in thinking we just needed a heater and controls. Simple, right? I picked out the “wrong panel” like a true DIY overachiever, and instead of letting me confidently ruin my own project, Eric from Nordic Saunas swooped in like a sauna guardian angel.
Not only did he call me, but he actually looked at the photos of our control unit, figured out exactly what we needed, and then—plot twist—adjusted the order to something that was BOTH correct AND cheaper.
At this point I trust Eric more than I trust most of my relatives.
End result: perfect setup, zero headaches, and I didn’t accidentally turn my sauna into a very expensive wooden closet.
These guys are the best. 10/10. Would absolutely let them save me from myself again.
Great customer service
Great customer service. Very responsive and answered all my questions quickly. Made the purchase easy and convenient.
Matthew was so helpful in answering all…
Matthew was so helpful in answering all my questions and providing extra information to help us choose the right sauna for us.
John assisted me and was excellent and…
John assisted me and was excellent and very knowledgeable about not just the product but helped me navigate through the full delivery process.
The delivery company was on time and…
The delivery company was on time and the driver was friendly and respectful.
I had a few questions about shipping…
I had a few questions about shipping costs and GM John Adams responded very quickly with the answers I needed. I appreciated his effort and understanding.
Responsive, helpful and thorough
Very helpful regarding a sauna service issue. I appreciated that they followed up and returned my call when they said they would -- and that they researched to make sure I got the correct parts I needed for my equipment.
John was very knowledgeable about the…
John was very knowledgeable about the products and helpful in placing the order.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
