Order came fast, was exactly like described, and will make a great addition to our Autumn/Winter hiking gear!
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This coat is wonderful! It fits perfectly and so comfortable to wear. I am 5'8" and 155 lbs. I ordered a large. It nicely lined with 2 deep pockets. Wish it had an inside pocket too. It hasn't rained... Se mer
Företaget har svarat
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Se mer
Företaget har svarat
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Se mer
Företagsinformation
Skrivet av företaget
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Kontaktuppgifter
14726 RAMONA AVE NUM E9, 91710, CHINO, USA
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Utmärkt
191 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order came fast
Order came fast, was exactly like described, and will make a great addition to our Autumn/Winter hiking gear!
7 september 2026
Svar från SaphiRose
Thank you so much! We're thrilled to hear your order arrived fast, matched the description perfectly, and will be a great addition to your Autumn/Winter hiking gear. Enjoy your adventures out there!
Response time and answers were on point
29 augusti 2026
Svar från SaphiRose
Thanks for your wonderful feedback! It's great to hear that our response time and answers hit the mark for you. Providing prompt and helpful service is something we take pride in, and your kind words mean a lot to us!
This coat is wonderful
This coat is wonderful! It fits perfectly and so comfortable to wear. I am 5'8" and 155 lbs. I ordered a large. It nicely lined with 2 deep pockets. Wish it had an inside pocket too. It hasn't rained yet so can't say how it will do. It's medium weight for cool weather. I highly recommend this coat.
27 augusti 2026
Svar från SaphiRose
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that the coat fits you perfectly, is comfortable to wear, and that you love the deep pockets and lightweight lining. We appreciate your suggestion about an inside pocket — we'll share that with our design team for future improvements! We hope it keeps you warm and dry on those cool rainy days ahead. Thank you for the high recommendation!
Speed !
The merchandise ordered came on time! Very happy for the way I was kept informed of track update.
12 augusti 2026
Svar från SaphiRose
Thank you so much! We're thrilled to hear that your order arrived on time and that you appreciated the tracking updates. Keeping our customers informed every step of the way is important to us. We truly appreciate your support!
Ordered a zipper poncho and received a…
Ordered a zipper poncho and received a sturdy well made garment to use over and over again, rather than use and toss dime store product. Color is beautiful and poncho covers well. Received in a very timely manner
11 augusti 2026
Svar från SaphiRose
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the quality and color of your zipper poncho. It means a lot to us that you appreciate the durability—that's exactly what we aim for! Thanks again for your kind words and for choosing us.
Quick delivery!
10 augusti 2026
Svar från SaphiRose
We're so glad your order arrived quickly! Hope you love your poncho—enjoy, and thanks for your support!
Took a while to find another coat of…
Took a while to find another coat of the same brand but once I found them on your website I ordered two of them.
Good lighter duty rain coat/poncho
30 juli 2026
Svar från SaphiRose
Thanks for your great feedback! We're happy to hear you tracked down the brand you were looking for on our site and ordered two. It's wonderful that you're pleased with the lighter duty rain coats — hope they serve you well! 😊
Happy customer!
Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
28 juli 2026
Svar från SaphiRose
Wow — thank you for such an amazing review! We're so happy to hear that your first experience with us was a great one — easy ordering, fast shipping, and a product that exceeded your expectations! That truly means the world to us. We can't wait to serve you again!
Women's Long Rain Jacket
This jacket is well made and has great coverage. I had to return this jacket due to sizing issues.
18 juli 2026
Svar från SaphiRose
Thank you for your honest feedback! We're so glad to hear that you found the jacket well made and with great coverage — that truly means a lot to us.
At the same time, we are sorry to hear that the sizing did not work out for you. We completely understand how disappointing that can be. Please know that we have shared your sizing feedback with our product team for review.
We're also glad to see that you were able to initiate a return. If you need any further assistance, please don't hesitate to reach out to our customer service team — we're always here to help!
Thank you for giving us the chance to improve, and we hope to serve you better in the future.
Cheap Look and Misleading
The product has a cheap look, not as described either. Color said white and it turned out to be of a beige color.
16 juni 2026
Svar från SaphiRose
Thank you for your honest feedback, and we sincerely apologize that the product did not meet your expectations.
We regret to hear that you found the quality to look different from what you expected, and we also understand your disappointment regarding the color — we can see how receiving a beige shade instead of white would be frustrating.
Please know that we take your comments seriously. We have already shared your feedback about the color and material with our production team to review our product descriptions and images.
We would really like to make things right for you. Please reach out to our customer service team at info@saphirose.com and we will be happy to assist with a return or exchange according to our 30-day return policy.
We truly appreciate your patience and your help in improving our products. Thank you for giving us the chance to do better.
I bought a zippered poncho
I bought a zippered poncho. I really like that the zippers were also waterproofed.
10 juni 2026
Svar från SaphiRose
We're so glad you liked the poncho and especially appreciated the waterproof zippers – that detail means a lot to us too. Enjoy your purchase!
Great experience
Rain jacket is perfect and the price was amazing. Delivery was fast and arrived in great shape.
2 juni 2026
Svar från SaphiRose
Thank you so much! We're delighted that you loved the rain jacket, found the price great, and enjoyed fast, safe delivery. We hope to serve you again soon!
Weird Sizing and Very Hard to Return
I won't order from them again. I ordered a rain coat in my regular size (XL). It arrived quickly - within 3 days. I can't stand anything tight. I purposely buy oversized clothes. But, this coat was really, really big. The shoulders seams were nearly to my elbows. The sleeves hung off my hands by several inches. When I raised my arms, the chest area was ridiculously wide. I could have fit another half of me in it. I went by the sizing chart on the Saphirose website, too. I simply took the coat off and folded it back into the bag it arrived in as neatly as I could and as close to how it arrived as I could. The real problem started when I tried to contact Saphirose to return the item. Beware of the company's very strict return policies. I bought the coat off the Shop app. Nobody would answer the Saphirose phone number - once I finally found it. I finally resorted to sending an email to the company. I found a place that said the only way to return an item is to send an email. It took some time, but I did get a reply. It was a difficult process to return the item, and it cost me to return it. There is a specific way you need to structure a return request, so be sure you explain everything about how you ordered the item(s), the item name, the order number, the size, the quantity, the color, and the reason for a return. Attach your original invoice. Then wait. I went back and forth over the course of 3 it 4 days trying to return the coat. My formal request had to go out for approval. I had to pay $8 for a return shipping label before they would let me print the label. On top of that, the package had to be hand delivered to a FedEx business - not dropped in a box. That meant that I had to drive to another city as our town only has drop boxes. I have not heard back yet if my refund has been granted as they have to inspect the item before I get a credit. This is way to complicated. If you want a rain jacket, there is a much simpler way to get one at a better price or about the same. I will say that I liked how it was made, but it would fit a cow. I also did not love the material, but I ordered a rainproof coat, so I expect that is what the material should be. I am not that big. I can't go through that and feel like I am being treated like a criminal or something. I felt like I was being judged as a liar or something worse. I have to say that I don't remember feeling so distrusted by an online retailer until this experience. It is not for me. I will go through Amazon, which also sells this company's products, but only order if there is a return policy through Amazon.
8 juni 2026
Svar från SaphiRose
Dear Customer,
Thank you for taking the time to share your detailed feedback. We sincerely regret that your return experience with us was frustrating and left you feeling distrusted.
Please kindly understand that our return procedures are established to ensure consistency, accuracy, and fairness for all parties involved. These requirements are not intended to inconvenience or question our customers, but rather to facilitate a smooth and orderly handling of returns. When you contacted us, we made every effort to explain the necessary steps clearly, and we apologise if our communications seemed overly rigid.
We also acknowledge your concern regarding the FedEx drop‑off location. We wish to point out that we work with multiple shipping carriers for return shipments. Had we been made aware that FedEx was inconvenient for you, we would have gladly offered an alternative, such as USPS or UPS. We regret that this option was not proactively suggested and apologise for any additional burden this may have caused.
We value your candid comments and will take them into serious consideration as we continue to refine our policies and customer service.
Thank you for your understanding.
Yours sincerely,
Very happy with our purchase
Very happy with our purchase. Quick turnaround from order to delivery. Ponchos are nice and long. Perfect coverage for festivals.
29 maj 2026
Svar från SaphiRose
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your purchase and that the ponchos worked perfectly for your festival experience.
The buying experience on the website was very user friendly.
The buying experience on the website was easy. The product was as advertised.
26 april 2026
Svar från SaphiRose
Love hearing this! Easy browsing and an honest product — that's exactly what we aim for. Thanks so much for sharing your experience!
I love the color and I love the fit
I love the color and I love the fit. Got a lot of compliments while wearing it.
29 april 2026
Svar från SaphiRose
Thanks for your wonderful feedback! It's great to hear that both the color and fit worked perfectly for you, and that you got so many compliments while wearing it. That truly means a lot to us!
Ordering was easy
Ordering was easy, the shipment arrived as promised, and the item was exactly what I needed.
24 april 2026
Svar från SaphiRose
Thank you so much! We're thrilled to hear that ordering was easy, delivery was on time, and the item was just what you needed. 😊
Ordered 3 different styles of Raincoats
Ordered 3 different styles of Rain coats.
Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!)
But needed to return the third one—quick response with info and return label sent! Nice products and craftmanship
4 april 2026
Svar från SaphiRose
Thank you for your review! We're glad you're pleased with the quality and craftsmanship of our raincoats, and that the return process was smooth for you. We truly appreciate your support!
Svar från SaphiRose
Thank you so much for your kind words! We're really glad to hear that you're happy with the quality, delivery speed, and design. And yes — the compass is a fun little surprise indeed! 😊 Thanks again for your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.