Santa Fe Relocation Omdömen 

Very friendly staff who are attentive and responsive to any questions you may have. They made the process of shipping our stuff from Australia very easy.

A truly disgusting company that destroys your goods and then uses every trick they can to avoid liability. Be aware that this company is unethical and financially opportunistic. Do NOT use these amateurs.

Great support for my relocation process. Well prepared home search. Ruchi made it easy for me. She was great and well targeted

Santa Fe made our moving from Germany to the USA and back two years later.
They made a very good job, excellent service and fast, to our full satisfaction.

Parissa was kind to help me get an apartment quickly. and was understanding through my needs.
The team helped me settle to my permanent residence in good timing despite the holidays.

We had our stuff moved from Barcelona to Dubai. The entire process, from communication and packing to home delivery, was handled with excellence. Despite a massive power outage across Spain, the packing was not delayed; the team arrived at my doorstep at exactly 8:00 AM, as agreed. I was especially worried because our shipment was stored for four months during the extreme summer heat in Dubai. I expected the worst: damage, mould, unpleasant smells… but was amazed to find that all our belongings arrived in perfect condition, completely free of stains or odours, as if they had been packed just yesterday. Fantastic work! Will be happy to use Santa Fe in the future again and recommend them to our friends.

Very bad experience.
Team wasn't able to speak English, didn't care anything about us or our things.
They try to give a good initial impression with the visit. Then the real team is totally inexperienced and they damaged several items and lost many others.

Everything was clear and smooth, in all stages. Very satisfied

We moved from Singapore to Malaysia via road movement and Santafe Movers was hired .

My worst move ( this being 5th across continents) . Everything from crockery to furniture chipped , broken and Bruised .
relocaters charge a bomb on international moves and are a nightmare when you Claim for your broken goods . Absolute waste

Absolutely No - No for Santafe ! Worst movers

Que ce soit pour les justificatifs à fournir, les délais, le professionnalisme, je remercie vivement et recommande Santa Fe, et tout particulièrement Mme Mélodie pour son conseil et sa grande réactivité.

Very good experience and communication

Mais quelle service client minable!!
Reponse au email apres 15 jours !
Mauvaise gestion des sous traitant !!
Aucune empathie devant vos difficultes, c'est comme ca !
Vous payez un service cher mais en face de vous vous avez des robots qui ne pense qu'a une seule chose leur rentabilite.
Vos cartons ne sont pas fini d'ouvrir... Notre journee est fini Mr.
Mr Mercier est catastrophique. Ne repond pas, n'archive pas le document et vous le reclame plusieurs fois. Il vous claque des c'est comme ca, c'est le contrat a longueur de reponse.
Mais quel service client catastrophique!!!
Pour Mr Pirat se n'est guere mieux. Ne prend pas ses responsabilites et ne sait guere faire mieux que je vais demander a mon collegue...

The company helped me a lot and was very fast to move

SantaFe Belgium and their partner in Australia were very helpful and efficient. Communication was very good. Packing and delivery teams were great. Belongings were handled with care.
Port delays in Singapore however were frustrating.

one star for friendliness.

- no thinking with the customer
- unclear pricing policies
- feels very much like being squeezed like a lemon because of the circumstances
- absolutely a disaster in communication (eg. no communication within SF, EVERY email was URGENT, previous mails from our side seemed not have been read,... on Monday "we have taken already more than 30cube", on Tuesday "we have 5cube left", ...I can go on here...)
- I feel I needed to do their work
- house was left dirty and damaged
- stress level increased by every communication on side of SF (vs. taking it down)
...
and my goods haven't even arrived yet...

I would NOT recommend your service.

In more than 30 years of moving around the world and within the UK this UK move was the worst experience I have ever had, by some distance.

Despite having more than 250 boxes/items of furniture, the crew turned up in an (unbranded) white van with just 3 people (displaying no company ID), none of whom seemed to have much moving experience or the skills/strength required. On day one their entire moving equipment consisted of one old wheeled platform about 2ft square and one trolly with broken handles, the kind you see in garden centres. No safety equipment at all. Although I alerted the company to this immediately and sent photos and emails, on day two they brought literally no moving or safety equipment with a worse team (just two people to move items).

On both days the crew seemed to have no idea how to unload or carry items - e.g. picking up an antique dropleaf table upside down by the legs so that the leaves opened up and hit the ground (yes, the leg fell off too). More than 15 items of antique furniture (some around 200 years old) have been damaged, some severely. The crew was late both days - no apologies - and grumbled pretty much non-stop, when they wern't on their mobiles.

Items were not signed off on the inventory as they were unloaded. I queried this with the crew at the time and they insisted it wasn't necessary (it was, when we came to the insurance claim).

For this 4th class service Santa Fe charged more than £2000.

Santa Fe's justification for why their team was so inadequate was 'it's a very busy time of year'...well you didn't mention that in advance or propose an alternative date, although I had said I was flexible.

Then it came to the insurance claim. I was told they would help me find a qualified restorer - this came to nothing. Then they (and their insurer, WK Webster) rejected the qualified restorer I found, demanding (that is the correct term) to use their own, unqualified person. In all it took more than six months to agree a settlement. Only after I had signed their deal did they tell me their terms of business were up to 6 weeks to pay. Bad enough, but it actually took more than 8 weeks and the threat of imminent legal a ction to get the money.

So, unless you enjoy a stressful, drawn out, expensive move, and talking to lawyers, you should probably avoid.

And...since the delivery fiasco I have used a few man-and-van operations (via AnyVan.com) for other jobs, all of which have been more competent, better equiped and more professional (and a lot cheaper and less stressful).

.

Very great experiences and doing very well great job.

I initially had a difficult experience with one advisor. After escalating the issue and requesting help, I was assigned a very competent advisor who managed every step of the expatriation process exceptionally well. Beyond just completing the necessary tasks, she genuinely took care of my family and ensured that everything was handled properly at every stage. I felt that she truly cared about each person she was responsible for, which is very important to me—especially when you're about to make such a major life change.

Everything was in place, cartooned, and was delivered in a short amount of time

Unfortunately, I was only able to ship a small portion of the household furniture.
The staff were wrapping almost everything without disassembling it, which resulted in a large amount of space.
For example, the children's dresser, chairs, and tables were all fully wrapped, even though I told the staff member he could disassemble them, making the space smaller.
The amount I paid was supposed to ship my entire household furniture, not just the children's rooms, a dining table, two refrigerators, and some kitchen utensils.
I was unable to bring the master bedroom, living room sofas, and other essential items.
One of the refrigerators even had a large crack upon arrival.
The washing machine was not reassembled, which caused a malfunction. It is currently undergoing maintenance.
Unfortunately, a very bad experience.