Sanibel Boutique Omdömen 

your response - was it by a human or AI was pretty easy.

I liked that Susan got back to me as we are working toward a resolution. The Zamma shirts are nice shirts but too thin and tight for my taste. Susan offered different options but none that fit my choice as a customer for a refund

I have never been scammed by a company so badly. Everything in their ads is a complete lie. They are not closing the store down. There is no store. Everything comes from China and is very poor quality. It is not linen as advertised. The sizing is not correct. They advertise easy returns but then tell you that you have to pay for shipping back to China or keep the item and they’ll send you 10% of your cost. I’m going to try disputing with my credit card for false advertising.

I wish I had checked this site before ordering a dress that cost $69.95. The website with nice photos of models in the dresses makes it look like you're ordering from a US company when in fact of course the clothing is shipped from China. The 30-day money back guarantee sounds like I'll have to pay for shipping. I am very disappointed in the quality of the fabric.

As for their return policy, I received this email:

“We're truly sorry to hear that you’re not satisfied with the clothing, we always aim to delight our customers, and it’s disappointing to hear this wasn’t your experience.

Before you go ahead with a return, we want to make sure you're aware of the significant costs and logistics involved. Since our items are made and shipped from our manufacturing partners overseas, returning them means international shipping and customs processing, and unfortunately, those fees add up quickly.

Estimated Return costs based on past experiences. Please contact your courier for the exact costs
$25 to $55 USD in transport charges
$28 to $72 USD in customs clearance fees
These can vary depending on the weight of your parcel, but in many cases, they end up being more than the refund itself.

We’d love to offer you a simpler and more cost-effective option:
✅ Keep your item and get 10 percent cashback, our way of saying thank you for giving us a try
✅ If there’s a problem, we’ll send you a free replacement, no need to return anything, just send us a clear photo or video so we can help

Many of our customers choose this hassle-free solution and find it to be the most convenient path forward. Please let us know how you’d like to proceed, we’re here to make this right for you.”

This is absolutely unacceptable. How was I supposed to know that I’d have to send a return to CHINA? It’s like they KNOW their quality is SO bad and costs to return products are so high they by refunding only 10% they make a profit. They will be hearing from me. I will also file a claim with PayPal. And never again will I order anything based on an ad I see on Instagram. Biggest scam ever.

Fair price, quick delivery, great product.

Don’t fall for the beautiful pictures and cute story of cool cotton island wear. One or two things may be cotton, but what I received in a month! was polyester & spandex and not correct sizing. AND although they say they accept returns, you have to pay shipping and customs to CHINA ( of course! $50 or more. Or they say keep it and they’ll send you $10. Riiiight…..

I think dealing with this company has cured me from buying from anyone other than Amazon!

I ordered a linen blouse and a dress. The top felt less I,e cotton not linen, and the dress was a horrible 100% polyester. The top did not fit and I disliked the polyester dress so much, I didn’t even try it on. I couldn’t return them since I put them thru the refresh cycle in my dryer. So disappointed and even tho I buy all my clothes on line, I will never buy from them again.

Product and your inexcusable return policy. Shameful.

Terrible return policy!! This is what is the email I received when I inquired about returning the three $50 shirts I ordered that are poor very poor quality, and not linen as advertised.

**Before you go ahead with a return, we want to make sure you're aware of the significant costs and logistics involved. Since our items are made and shipped from our manufacturing partners overseas, returning them means international shipping and customs processing, and unfortunately, those fees add up quickly.

Estimated Return costs based on past experiences. Please contact your courier for the exact costs
$25 to $55 USD in transport charges
$28 to $72 USD in customs clearance fees
These can vary depending on the weight of your parcel, but in many cases, they end up being more than the refund itself.**

So they offered me 10% cash back as a "hassle-free solution as the most convenient path forward."

They will NEVER get any business from me again and BUYER BEWARE!

Hadn’t ordered from Sanibel Boutique before. Shipping was fast and the two blouses I ordered are very nice. Will order again.

Ordered a top, size XL, which is what I always order from online sellers. It turned out that the top was made of very cheap fabric, was tight at the bust and much too large below, clearly poor workmanship and sizing. When I tried to return it and obtain a refund, customer service told me it wouldn’t be worth my while because it would cost more than the top to ship it to China and pay duty and tariffs and taxes. I don’t think Sanibel Boutique will benefit from my review because frankly I don’t think they care. They got my money, and I got a lousy shirt, which I’ll be throwing out.

The return policy on the website and the actual return policy are very different. I wanted to return my items and was told that "significant costs and logistics" when returning items.

Ordering the wrong size was my error, but they are quickly making it right. Their attitude was so helpful..

When I tried to make a return, I was notified that I would have to pay for international shipping plus customs fees. This is not stated on their website. They have offered me a 10% refund if I keep it. Very unsatisfactory. Never will I buy anything listed on a social media site.

Garments not as pictured. Fabric described as linen is not. Overpriced for what they look like. Didn’t expect them to be from china. Overall not worth the price. Will not order again ever