Samso Energy Omdömen 

Had an amazing experience with every member of the team, from the survey call, to the home visit. Samso staff made me feel comfortable from the start, were not pushy and gave me a home survey - which discovered that I could be saving much more than I am spending by having a solar panel and battery installed at my home. I was unsure how to use the inverter initially, but the aftercare were there to answer any calls I had. Thanks to Samso I am saving much more than I had initially thought. I am very grateful to the team!

Leaving the review I wish I saw before selecting Samso. Encountered numerous problems:

*Both the solar install (which came first) and heat pump were delayed a few times. Showed little consideration for the fact we had vacated our house to facilitate the installation, and the toll the delays had on our plans/other works we had lined up. Delays came to nearly 3 weeks in total. Thankfully we stayed with family and were not paying to stay elsewhere.
*Many changes in scope e.g. told we were getting one make/model of heat pump to then another being delivered/installed; same for the cylinder (we were told 250L which was then changed to 200L) and some radiators.
*Felt pressured to accept the changes in scope to not impact the already delayed works any further; e.g. got a text at 8am when the works had started saying they needed to change the radiator in the bathroom (the one they ordered will not fit). Why this wasn’t picked up at an earlier stage/when they came to measure up is beyond me. We weren’t given any time to consider alternatives.
*My impression is that comms between head office and the installers is poor. Directors told us one thing, installers on the ground told us differently. Installed shared frustrations that their seniors were making promises that they had to try and keep.
*Some standard workmanship IMO (see Google photos) e.g., not wiping down walls before installing radiators (meaning there is dirt we can’t reach to clean), welding marks on walls, gaping holes around pipes, cables over an external air vent etc. Another example is the back door radiator – the back door was fully open when this was installed. When the installer went to leave for the day they couldn’t shut the back door because of the position of the radiator! They shifted the radiator, however we are now left with a clearance between the radiator/back door the width of a pound coin. Not ideal (see Google photo).
*Solar installers left cigarette butts all over the garden. Emailed head office to ask them to be more mindful with the heat pump install; message either wasn’t passed down or taken seriously. More cigarette butts and tobacco pouches were left after the heat pump works.
*After the solar install, scaffolding was left for a few weeks. We chased Samso a couple of times to ask when it would be taken down, and was told “what do you expect me to do about it?” – I don’t know, maybe have a better handle on your subcontractors? It took me suggesting I wouldn’t be paying until the scaffolding was taken down for them to chase their subcontractors to get it taken down.
*After the works, we were left without hot water for a day. After this was addressed, they then had to come back out a few days later as the cylinder was leaking. To give credit, they did come/address this fairly quickly.
*Gave full access to the house & gave them keys, asked them to to lock up when they leave. Swung by one evening after they had left to check on the works, to find a downstairs window left wide open and lights left on upstairs.
*Damage to furniture, even though we had cleared space/rooms according to their instructions. Biggest damage to a support beam of a futon, which the installers had moved between rooms/thrown on another bed. Samso apologised and arrange to get the beam fixed but took over a month of me chasing to check on things. Like with the solar, us suggesting we would hold back a portion of the final bill seemed to spur them to get it fixed and back with us promptly afterwards.
*Tried to overcharge us by nearly £1000 when the final invoice came! No apology or explanation for the mistake. Gave the impression they may not have their house in order behind the scenes.
*Provided commissioning documents over a month late. Realised when got a call from the MCS following up on the works who flagged this was a breach of their guidelines (to provide these 10 days after the install is complete).

Glad we now have working solar and heat pump installed, however it was headache after headache with Samso and unfortunately I would not recommend them.

Bruce was very thorough in his approach as we have been debating an ASHP for some time now. The system was installed within two weeks from order thanks to Josh, Alfie, Callum & Jack. Thanks Samso Energy!

I keep receiving unsolicited cold calls from this company, even though I never asked for any information about solar panels. They must have gotten my details from somewhere else. I asked to be removed from their system, but still got another call. When I told the second caller that I’d already asked to be removed, he claimed the first salesperson had left the company. When I tried to take down his name "Kieran O’Brien" he suddenly went quiet and hung up on me. Very unprofessional. Be cautious.

They helped me compare alternative quotes and products in the market. Advised me on a system that would actually work for my goals and house.

Good interactions with the sales team, customer team and then the guys on-site were really excellent. Shout out to Bruce and Callum for going the extra mile.

Our experience with Samso energy has been very erratic! From contradicting information to none existence communication. The contractors that turned up to do the work were the only ones holding it together and we didn’t even know when they were coming. We had to chase the office team at every turn but they hounded us for payment when the job wasn’t even complete.

From my very first call with the sales team to the final check-in after installation, I couldn’t fault the company, their staff, or the product.

My home came with a few non-standard challenges, but thanks to the team’s expertise and support, we worked through them quickly and smoothly. The information I was given about expected solar output was clear and importantly completely accurate.

Although the company is relatively young, you wouldn’t know it from the experience. The staff are true professionals, and the quality of both service and product has been outstanding.