Samlocksmithmiltonkeynes Omdömen 

I arranged for Samlocks to attend my property at 7:00 PM to inspect the front door lock, and I made a special trip to be there for the appointment. Shortly before the scheduled time, I received a call from the locksmith informing me that they had been diverted to another job due to a lockout emergency and would not arrive until 9:30 PM.

When I expressed that this was unacceptable and unprofessional—particularly as the appointment had been agreed in advance—I was met with defensiveness rather than an apology.

This level of service is completely unacceptable. If you are looking for a professional company that respects your time and honours agreed appointments, I strongly suggest looking elsewhere.

My bad! DONT CHOOSE THE 1ST ADVERT YOU SEE FOR A LOCKSMITH IN M.KEYNES......my tenant couldn't lock the rear door, I wanted it fixed promptly, chose these clowns [should have read Trust Pilot reviews 1st!!!!] but went on trust, but this isn't a country where trades can all be trusted is it. Aggressive little bloke, called me after replacing the barrel, my tenant felt intimidated, wanted payment IMMEDIATELY OR HE'LL TAKE THE LOCK APART. This is his/there idea of service. £189 later, I paid, they sent an invoice, but I was stung, never again...AVOID

Avoid! Told it would cost £59, then the guy game and said it would cost more (£85 to £125) and was charged £194. Rip off and avoid. Reported to trading standards.

AVOID! Pathetic excuse of a person, he totally scammed me when he arrived at my house - drilled out my door causing so much damage and then kept upping the price. We argued and I told him to get out of my house. I then had a big bill fixing it through a proper locksmith. HE IS NOT A LOCKSMITH AND IS A SCAMMER!

Wish I could give 0 stars. The worst service I have experienced, ever.
Long story short the locksmith got angry and rude at me and walked off leaving my door in pieces on the floor, 3 young vulnerable children and a dog in the house with a front door that now won’t shut, all because my landlord wanted a second opinion.
After complaining to the main office we were told we had to pay £45 if we wanted someone to come back and put the door back together. (we obviously went elsewhere)
In the end my landlord was right, Sam’s locksmiths quoted us £250, another company fixed it for £50.
Sam’s locksmiths are rude and unprofessional. I’m shocked they are allowed to keep trading. I am also writing to watchdog about this.

The fleet branch harged my daughter £1500 to replace a jammed lock. Should have been a maximum £300 job. Even charged £100 for the keys for the lock and £650 for a lock which is worth £40.

No idea how I can report these guys or who to. Different name on the invoice to that of the company called.

Utter scammers.

What a total rip off!!
Waited 3 hours.
Dismantled the lock ………here for 5 minutes and charged £120. Wanted another £350 for a lock he didn’t have. Asked to see the paperwork or did he just pluck that figure out of his head!!
No wonder there’s no call out fee, it’s £120 to do nothing. AVOID!!!
Going to report to Police, Newspapers, BBC. These people should be arrested!

We called them in an emergency they quoted us £69 all in. When he got here he told us it won’t be no more then £200! It took the man over 1 hour and half of drilling our door and he was not getting in. In the end he did get in. He replaced the lock but damaged our door handle and did not replace it. They have not contacted us to fix it I have contacted them multiple times with no response. They charged us £194 we will be doing a claim back with the bank and reporting it to trading standards. Absolutely disgusting company

I agree my company called them out today was also quoted £69.00 labour, the aggressive guy who came out to us in Guildford was arguing with my work college, he wanted £140 before he even started and this was for a simple garage door, AVOID AT ALL TIMES

Dreadful. Total cowboys and hugely expensive. As the other reviews - avoid like the plague.

Total scammers avoid like the plague
Charged 250 to drill out the lock
And then had no replacement so left without replacing
Shocking
Total con avoid avoid avoid

Total scammers. They quoted £69 and then came out, I could not get into my flat and they said it would be £169 to drill the lock and then £59 for the lock. I didn't want to pay that but needed to get in. Once he drilled the lock out he said to replace it would be £199 on top of the £169!! He said £59 is for a basic lock which is not the same as mine. I didn't have that much money and in the end had to pay him the £169 to get rid of him and get someone else to replace the lock. The company is a scam. The name on the invoice does not match the name on the website and companies house said they are proposed to be struck off. Avoid like the plague. The website also pretends that it is a local company.

Sam locks woking. be aware quoted £59 had to pay £400 !! RIDICULOUS

Price quadrupuled but they only disclosed this after fixing the "lock" which I later discovered they changed the keyhole not the lock.

A day later, when I found out, they claimed I needed to pay £150 extra for them to complete the job.

To reinforce the idea that this was not just a work dispute, they did not put the first line of their address on their webpage, suggesting this scam is being run on many people. Also, no google page for reviews.

Disgusting scammers!!!

Like everyone else says - AVOID. Reading branch absolutely unbelievable. Arrived 45 mins late even though I checked how long it'd take as it was urgent, so they didn't give me a chance to consider calling someone else.
Invoice doesn't give a breakdown of the ridiculous price and when asked verbally they charged a call out fee after their website specifically says they do not.

When I spoke to Sam he got irate before I even communicated anything properly which clearly showed he was not interested in hearing me out to question the pricing and he said it was my fault for paying it in the first place as though you're not allowed to question an invoice.

Untrustworthy, totally take advantage of people in need of help in a sticky situation.

Used the Reading Branch on Christmas Eve and unfortunately was scammed like everyone else. We left our house with our three year old daughter just before 5pm to realise we had left the keys in our house. As it was cold and dark I quickly used google to find a locksmith and this was the first listing that said they would come out in 30 minutes or under. I was quoted a call out charge of £70 (realised afterwards that they advertise no call out charge on their website). The guy arrived in an Enterprise van and said the charge would be £75 plus £165 for the work because rates were higher with it being Christmas eve (even though technically Christmas eve is a normal working day!). It took the guy longer to tell us about the charge than it did for him to open our door, it literally took him 10 seconds and he was charging us £240 for this. To top it off when I checked my receipt later that evening he had actually charged us £300! (he used a card machine that did not show the amount on it). Completely took advantage of two desperate parents on Christmas eve because as he had said himself, he had a slow day that day!! I called the company back that evening to report the charge and he said he would look into it and call me back. Surprise surprise, I didn't get a call so after a week I called again and the same guy answered the phone even though he said he knew nothing about it and said the same thing, I will investigate and call you back. I have reported the add to google and will also be taking this to trading standards. We need to put a stop to these crooks!

Never engage with this company. We used them in our Hertfordshire location but they appear to be doing this all over the country. They were misleading with their quotation for a new front door lock, quoting £117+VAT as the highest price option. Did not turn up on the day and then after installing the new lock on a rearranged date charged us £364 telling us that lock prices below this did not meet British standards. We have since been informed by other locksmiths this is significant overcharging. They are misleading and unethical in the service they provide.

Samlocks in Coventry-They mislead on the cost of changing a lock. On the phone they quoted me £59 and a key cylinder lock replacement for £29.99. The engineer did not turn up as stated over the phone in half an hour. When I called them again they said their engineer will be there in an hour.
When engineer turned up he said that his charge was £99 for the cylinder lock replacement and £59 for the labour. When I explained my quote was different on the phone yesterday , he said the quote was the starting price. Its a rip off!
I called the office whilst the engineer was there and the admin said its what the engineer charges. They miss sell you their service and the engineer tries pressurising you saying he has to leave as he is very busy. They are miss selling you their service and ripping you off- Use another company.

Absolutely awful, I will never use them again. I used the Bedford branch, they told me it was £79 to just remove the key cylinder lock. Once they removed the key they told me I must pay £110. They also tried to charge me £110 for a new key cylinder, you can buy one at screw fix for £15. Use another company that won't rip you off.

called samlocks to ope a patio door quote given was£59 when the guy arrived he said I charge 149 for opening the door and it took him 2 hours to open the door by breaking the key lock and then he gave another quote which is that it will cost another 220 pounds for the whole mechanism and then after breaking the key he only replaced the lock with a normal key lock which is not for these upvc special doors so it doesn’t even lock properly and keys can’t be removed if locked and said I can’t do more as the full mechanism system will cost you £600 And he wanted to charge me £433 which is not worth and he said at the beginning the whole mechanism and work will be £330 work not to standards and the door was damaged.