I had a BNIB S25 ULTRA 512GB & went on recycling comparison site --Sala Phones came out as top offer, decided to sell phone to them. They sent a prepaid postage package which was no good as Royal Mail... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Did exactly as described. Pre paid tracked packaging arrived nxt day. I returned my device exactly as I described it, was received and agreed payment amount showed up cleared in my account a day later... Se mer
Företaget har svarat
Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Ema... Se mer
Företaget har svarat
Good price, good communication I was always aware what was happening from when they received the phones up until payment. I used to use SELLMYPHONE but last time they delayed payment by 1 week so now... Se mer
Företagsinformation
Skrivet av företaget
Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk
Kontaktuppgifter
Rochford, Storbritannien
- support@salaphones.co.uk
- salaphones.co.uk
4,7
Utmärkt
985 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ease of experience trading my phone
Ease of experience trading my phone to Sala phones sent me pre paid envelope and everything and forgot to take off I cloud and so patient and understanding and fast payment received , great service received overall thank you
28 januari 2026
Omdöme utan inbjudan
Was quick and easy to do any had emails…
Was quick and easy to do any had emails with the customer support about other id which replies made it easy to complete and the money came through the morning after
22 januari 2026
Omdöme utan inbjudan
What a great service
What a great service! Cannot believe how fast and efficient the transaction was. Phone was sent in to them in the swiftly provided sturdy packaging, and when they received it the next day, I was paid the same day. I was kept up to date and felt secure throughout. Would definitely use this company again. Thanks guys 👍🏼
13 januari 2026
Omdöme utan inbjudan
Excellent Service
Excellent Service, kept informed of the progress throughout. Rapid turnaround from receipt of the goods to pay. Definitely recommend.
12 januari 2026
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Great experience
Was a pretty good experience. Soon as they received the order I got an email and then I got paid the same say
5 januari 2026
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
T31404 Verified Customer
T31404 Verified Customer
Offered most for my phone and paid on the day the received whilst keeping me updated via email all along the way!
5 STARS
22 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Excellent service!
Really impressed by the whole process of selling my phone. I received a great price and the payment was received promptly. Plenty of email updates too along the way of the statuses. Totally recommend! T-31412
23 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Bad information and bad customer…
Bad information and bad customer service!
They did not disclose that package was only insured for £150 and they claim it came as an empty packet! From the video, you can see it had been opened!!
16 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
We are surpised by this review as your device was lost in transit before it arrived to us. We provided you with the dated and timed video where you can clearly see the device was not packaged correctly in a plain loose envelope and was empty inside.
We have since contacted you to start a Royal Mail claim to recoup your losses however since you have yet to provide the correct documentation to do so, this this still waiting to be set up.
In regards to our Tracked 24 Labels, all customers are made aware of this beforehand. If your are posting a high value device, we always advise it is done so securely with proper packaging and on a Special Delivery service insuring the full value is covered.
We can not help what has happened before it reaches us however we are trying to do what we can to help.
As we mentioned, please send the documents to support@salaphones.co.uk to get the claim started.
Thanks,
The Sala Team
So amazing experience very nice service
So amazing experience very nice service
10 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
Great service did exactly what they said
9 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
Top service! Genuinely impressed.
Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impressed with the service and communication. I rarely leave reviews, but Sala Phones absolutely deserves it. (T-31307)
4 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
They was great
They was great, had an issue with payment, but the issue was found quickly and the money was sent over quickly!
Not sure who I was emailing but they was very helpful and seemed to try and resolve the issue quickly so I could get the funds.
Would highly recommend :-)
(T-31284)
2 december 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
Very quick and efficient
Very quick and efficient, absolutely amazing I literally sent my phone and the next day it got prosessed, will always use this company and will also recommend.
20 november 2025
Omdöme utan inbjudan
Svar från Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
Right from the start to the finish everything was great
Right from the start to the finish everything was so easy and smooth. The app was straightforward and easy to navigate and the replies were quick and helpful. It has been a long while since I have come across such a brilliant firm to deal with.
13 november 2025
Omdöme utan inbjudan
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