It's a scam. They don't disclose that you can't choose which tower you want to visit, and when you try to get your money back, they just refer you to their terms and conditions. Please stay away from... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Diese Webseite täuscht (über Graphiksymbol und den Namen der Webseite) vor, die Original-Webseite der Sagrada-Familia für den Online Ticketkauf zu sein. Eine Kontaktadresse und das Impressum entsprech... Se mer
Esperienza pessima. Fatto 2 tagliandi (totale 76 euro) per il 20 giugno 2023 hai miei genitori ,premetto che la pagina non c'è l'opzione italiano,stampando i biglietti mi sono accorto che c'era l... Se mer
Monumento fantastico, nulla da dire. Non siamo stati contenti del trattamento dell'agenzia che ha rilasciato i biglietti: con 38€ ci aspettavamo di salire sulla torre, ma così non è stato. Praticament... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Barcelona, Spanien
- support@sagradafamilia-tickets.com
- sagradafamilia-tickets.com
1,6
Mycket dålig
684 omdömen
Ingen aktuell inbjudningshistorik
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It was most expensive than the official…
It was most expensive than the official site ticket and i'm glade that i can't cancel ticket on your site.
26 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Colour reflection amazing
See the sagrada family on a sunny day as the cristal/ Windows colours get so powerful you believe you are in the Middle of an elfic forest
21 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Achat de billets via l'application
Achat de billets via l'application, les billets ne sont jamais arrivés le jour même, nous avons attendu devant l'entrée pendant 3H pour rien, service client joignable uniquement par mail, délai de réponse très long et ils ne veulent pas rembourser.
Plusieurs personnes dans notre cas devant l'entrée, problème récurent à priori.
Nous avons perdu 76 €, malgré mes réclamations aucun remboursement n'est accepté au motif que l'heure était dépassée (Forcément nous n'avons pas eu les billets...)
Une véritable arnaque
La réponse de la société est la démonstration de l'arnaque : " Tout d'abord, nous sommes désolés d'apprendre votre mauvaise expérience. Pour examiner votre cas, pourriez-vous nous envoyer un e-mail à supportsagradafamilia-tickets ? Notre service client vous apportera une réponse dans les plus brefs délais. Merci!"
C'est vraiment du grand art j'ai précisément envoyé plusieurs mails à cette adresse et les réponses ont été qu'ils remboursaient pas car j'étais arrivé en retards (précisément car je n'ai jamais reçu les billets après le paiement) ils doutent de rien et promènent les pigeons....
A fuir
20 december 2022
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Sagrada Familia, wonderful but expensive.
Booked my visit to the Sagrada Familia in December 2022, it went fine with the booking site, but is too expensive, I’m from Rome and honestly I compare all the places I’m visiting around rhe world with Rome’s monuments prices.
13 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
NEVER BUY TICKETS HERE!!
DO NOT BUY TICKETS HERE!!!
I have bought two tickets some days ago and NEVER received any support (they say support is 24h 7 days but most of times when you write in the chat it says they are offline!)
I have never received my tickets via mail!
I've sent emails but no-one answered!
The only thing that they are able to do is taking money from your card!!!
IT'S A SHAME DO NOT TRUST ON THIS WEBSITE!!!
24 december 2022
Omdöme utan inbjudan
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected. However, we are trying to do our best to give the best possible service to you.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thanks!
I bought the tickets and didn’t receive…
I bought the tickets and didn’t receive them
23 december 2022
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Totalmente ROBADA Y ESTAFADA
Me siento totalmente robada, pagan seguramente para aparecer como primeros en la búsqueda de google y NO SON EL SITIO OFICIAL. Se ganan mas de 12 euros siendo una engaño, elegí desafortunadamente al ser turista y no conocer que son una página de REVENTA DE TIQUETES, FUI TOTALMENTE ENGAÑADA, Luego vi que el valor de la entrada que me vendieron, en la página oficial cuesta 26 euros y a mi me cobraron 38 euros, este mismo valor en la página oficial incluye subida a las torres, ES TOTALMENTE UN FRAUDE LO QUE HACEN EN ESTA PÁGINA, VOY A CONTARLO EN TWITTER, FACEBOOK E INSTAGRAM, PARA QUE LA MAYOR PARTE DE PERSONAS NO CAIGAN EN LA ESTAFA EN LA QUE YO CAÍ.
18 december 2022
Svar från Sagrada Família Tickets
En primer lugar, agradecemos mucho su comentario, y sentimos mucho saber que su experiencia con sagradafamilia-tickets.com no ha sido como se esperaba.
Sin embargo, nos gustaría detallar que nuestros Términos y Condiciones, que deben ser leídos y aceptados por el usuario para finalizar la compra, establecen el funcionamiento de las tarifas.
El servicio que se ofrece no es la venta o reventa de entradas a la Sagrada Familia, sino que consiste en su adquisición mediante el correspondiente mandato voluntario, expreso, especial y remunerado del usuario. La diferencia entre el precio oficial y el nuestro se basa en el valor añadido que aportamos, que se basa fundamentalmente en la prestación de un servicio personalizado durante todo el proceso, la corrección de errores en su tramitación y la atención específica al cliente.
Quedamos a su disposición a través de la siguiente dirección de correo electrónico: support@sagradafamilia-tickets.com para cualquier consulta que desee realizar.
Totally scam
Totally scam, they never send the tickets after the payment, customer service didn’t reply
25 december 2022
Omdöme utan inbjudan
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
it’s live changing
the video guide is very important for you to understand this masterpiece
18 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Tickets arrived after the reserved time…
Tickets arrived after the reserved time slot and we were not allowed in. What a waste of money. Don't buy here!!
16 december 2022
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Práctico y sencillo
15 december 2022
Svar från Sagrada Família Tickets
En primer lugar, agradecemos mucho su comentario.
Nos reconforta saber que ha tenido una buena experiencia con nosotros y visitando la Sagrada Familia. Sus comentarios nos ayudan a seguir mejorando.
Quedamos a su disposición a través de la siguiente dirección de correo electrónico: support@sagradafamilia-tickets.com para cualquier consulta que desee realizar.
¡Gracias por dedicarnos su tiempo!
Truffa niente biglietti sito truffa
Comprato i biglietti per la sagrada familia mai ricevuta mail con qr code, mai nessuna risposta, sito triffa
23 december 2022
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Fácil y rápido
23 december 2022
Svar från Sagrada Família Tickets
En primer lugar, agradecemos mucho su comentario.
Nos reconforta saber que ha tenido una buena experiencia con nosotros y visitando la Sagrada Familia. Sus comentarios nos ayudan a seguir mejorando.
Quedamos a su disposición a través de la siguiente dirección de correo electrónico: support@sagradafamilia-tickets.com para cualquier consulta que desee realizar.
¡Gracias por dedicarnos su tiempo!
Nunca recibi los tickets comprados sin…
Nunca recibi los tickets comprados sin embargo si cobraron los 76€!!!
Ninguna explicacion, simplemente un correo enviado 2 horas despues de la prevista diciendo que habian enviado todo. La experiencia de compra con uds ha sido desastrosa, hemos sido estafafos y no recooendare su sitio a nadie pues considero que sois unos ladrones
18 december 2022
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
Svar från Sagrada Família Tickets
En primer lugar, agradecemos mucho su comentario.
Nos reconforta saber que ha tenido una buena experiencia con nosotros y visitando la Sagrada Familia. Sus comentarios nos ayudan a seguir mejorando.
Quedamos a su disposición a través de la siguiente dirección de correo electrónico: support@sagradafamilia-tickets.com para cualquier consulta que desee realizar.
¡Gracias por dedicarnos su tiempo!
Tickets not received 2.5 hrs after…
Tickets not received 2.5 hrs after booking; expecting instant tickets as my booking is for tomorrow; now I'm left hanging....support has also not replied....very poor....
22 december 2022
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
You didn’t answer mail regarding my…
You didn’t answer mail regarding my request.
I received feedback after 5 days - completely bad service.
Further you could not tell me If refund was possible…
Therefor I think you have to evaluate your service.
17 december 2022
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
This ticket can not be used at all
This ticket can not be used at all, and the customer service can not be reached, now it has passed the time, there is no way to refund the ticket.
22 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
Corrupt ticket download
Corrupt ticket download. Came all this way and can't get in. Sagrada Familia
22 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
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