Saffire Blue Omdömen 

Everything is great! I enjoy Warehouse pick as I am only 1 hour away. I have also used the flat rate delivery and found it good too. Favourite fragrance Rice Flower Shea. So popular with friends and family.

SaffireBlue est mon fournisseur préféré chez qui je fais des achats, la seule chose à mon avis qu'ils peuvent améliorer est la rapidité avec laquelle ils expédient les colis. Parfois, cela prend plus d'un mois

Order was placed several months ago. Just got now

SaffireBlue is my favorite supplier that I shop at , the only thing in my opinion they can improve is how fast they ship the packages . Sometimes it takes over a month...

Normally I would rate Saffire Blue a 5; however with my current order, there was absolutely no communication, even when I emailed to ask for an update on a potential shipping update. I received nothing until I attempted to cancel my order, then I finally received communication indicating that my order had been shipped on the 17th. I completely understand that things will take extra time with COVID, but basic communication should not be impacted. :(

ALL GOOD, no issues, good service

Great products, good prices, decent selection. Would have been a 4 star rating but a couple items were missed, and the only response I got when trying to rectify the issue was an noreply email saying a refund note was added to my order. I never received the two items that were missed, any money/credit, and no reply. Very poor customer service and communication from this vendor.

I have been ordering from Saffire Blue for a few years. I am sincerely pleased with the ease of ordering, the quality of the products I’ve received, the customer service (via email & phone) and also the flat rate shipping charge. I highly recommend Saffire Blue as a reliable and easy to deal with supplier.

Although I would prefere stand up bags for the raw ingredients, I'm happy with the products and look forward to making candles, shower pucks and bath fizz.
Thamks so much

I read some negative reviews of this place and I’m here to say that was not my experience at all. The order was processed in a reasonable amount of time. Staff were friendly and accommodating (even when I needed to make last minute changes to my order). All good experiences here.

My first order, and my last unless you change things. It took a month from the date I ordered to the date I received package. Delivery took less than a week. Thats means 3 weeks + to process. TOO LONG! Its inconvenient for me; for you as a business its inefficient and so difficult, then, to keep track of inventory!

3 items were missing. Not 1 or 2 but 3! YOUR processing error! And you won’t spend the shipping cost to send them to me?? So I‘m stuck without product even longer because of your mistakes? That doesn’t seem right to me.

Last and least - my order info on your website still said “in processing queue” on the day I received it. I only found out my order had shipped because I sent you an email asking.

Its a shame the way things are run at Saffire Blue. I think you could increase your sales volumes drastically if you showed more respect and commitment to your customers because your products and marketing are awesome! Its obvious you’re supplying the small volume hobbyist. I think you’re missing out on a larger volume, small business owner market. If I’m running a company, I want my customers to consider everything about the company reliable. You can’t do that if you can’t count on your suppliers.

A good product is only the beginning for a successful company. It takes a good leader with a good team to get a good product out there. I do well in life because I have high standards and had successful people around me. You just don’t measure up right now.

I hope you can figure out what works and I hope that you can keep it that way!

ALWAYS PACKED IN OPTIMAL CONDITION. At this unprecedented time it takes more than 20 days to get the order shipped. But very happy with the quality and flat rate shipping.
Thanks

I ordered over $150 worth of product from Saffire Blue on June 15, 2020. When the order finally did arrive (although status on their website did not show as shipped, only “processing”) I went through it as advised on their website. I noticed there were 7 items missing: 6 jars (although they sent the lids) and a bottle of almond oil.

I have sent a total of four emails since I placed the order, and none have been responded to. One via their online form, one directly to customer service, one to someone named Bassam, and another to customer service with Bassam cc’ed.

With the lack of communication and missing products, I cannot recommend this company. After reading other reviews of this company, I consider myself lucky I received at least part of my order, as many others have not. I will be placing my future orders from another company. Please do your research before ordering from any company. I should have done this - I would have found their Better Business Bureau rating is an “F”, and the reviews on Trust Pilot are not much better.

Saffire Blue, please don’t comment on this asking me to reach out if I’m unhappy: I have been. Four times. It’s your turn to respond.

I’ll be reporting the missing item charges to my credit card company.

I truly love the products. On the other hand the efficiency level is very low. Also, the shipping could be slow at times. One of my deliveries was missing an item and I was told that it would be sent in my next shipment, but wasn't. Spoke to customer service and got a slight fuss from the lady because I was reporting a $4 missing item ( I could have instead been reporting on one of the more expensive items). She finally agreed to a refund, but only store credit. Next thing, inside the box for my most recent order was a loyalty 15% off coupon which expired June 30, 2020, though the package was received on July 3, 2020. I was excited to have received it, but was again disappointed with the invalid coupon. Another issue is that I have received fragrance oil containers with handwritten labels that were crooked. Not a big deal, but it shows a lack of concern for the customer. Probably they are understaffed and extremely busy. I love the products and wouldn't mind continue using them as a supplier for my business, but I'm usually on edge when I order, just anticipating possible issues.

After waiting so long for my order I decided to get a refund because I already got it from another source
Oddly enough within a week after I tried to get a refund my order showed up
Go figure
Funny how when you try to get you mo eyes back things workout ...sort of

My go to soap making supplier. Shipping is always slow, count on waiting two weeks, but good quality and excellent prices

Had some issues with saffire a few years ago, decided to give them another go recently. Everything was ready for pickup and the backorder item was shipped out a few weeks later.
Hope they stay on top of things this time around.

The quality of the products is excellent. The customer service was great. My only comment is that I make my own toiletries to reduce my plastic waste -- and the products came in styrofoam peanuts which are not recyclable where I live. I would be grateful if you used cardboard/paper packaging where possible. Everything else was super.