Saffire Blue Omdömen 

0 STARS! Multiple attempts to reach them all ignored except for the first contact form where they lied saying it was in the shipping department awaiting a tracking number. How is this company still in existence ?!

I've held off for a long time writing a review hoping that they would come through - and after a year and innumerable opportunities to respond, they still haven't....So...I'd give a 0 but that's not an option. I have lost count of how many phone calls and emails I have made trying to connect over an order made a year ago. A few months in I finally got an email reply but it was non-committal without any followup. No response at all since. It took me a while to trust them once they reconfigured themselves a few years ago, as they did this to us before. Sadly I will never again trust Saffire Blue.

This is the worst company I have ever worked with. Just read their policies and everything will be clear to you. I don't understand how they haven't gone bankrupt by now and how anyone buys from such horrible people. Companies like this should be closed down and their owners sent to forced labor somewhere. They are disgusting!

I think they blocked me on google review because I can't leave one after they updated and deleted all their original reviews. I have had a S storm with them. They owe me $70 in product I placed on their store over 1 year ago. There has been so much drama that has happened since but they are SCAM ARTISTS. Won't answer the phone because they're chickens and don't want to deal with angry customers. I feel terrible for those who've lost hundreds+ or even thousands of dollars of products. Go to the credit card company and file a complain and the BBB! I cannot due to the fact it's been over a year but I filed a few different complaints for forms over Ontario. AVOID this company and their other fake one Purple Citrus

Not a legitimate supplier, asks for e-transfer and then you won't get your order. After a month I inquired and was told my order was "at the shipping department awaiting a tracking number, and once it's assigned my package will be sent" and I've never heard such a thing before, in my 10+ years of experience regularly shopping online. Where do these tracking numbers come from, to take so much time? Things I wonder as an ecommerce business owner.

Still no update after another two weeks. I purchased from this company because I had seen their name in forums, I should have checked here first.

I have bought from legitimate companies with etransfer, but it seemed suspicious that the company accepted my money in the small hours of the night, rather than in business hours. I really recommend avoiding this website. There are many places in the same province that will ship out your order in under a week, with secure payment options, so look for those instead.

Update: after I made a complaint to BBB they sent out my order immediately, however it was incomplete, missing some of the most important items, which seems to mean it was not awaiting a tracking number after all. Truly unfortunate how that was handled, I almost felt bad for a moment for "hastily assuming" I'd end up with missing stuff because I was sent a tracking number. The bill was updated without any notice of credit for missing items in shipment. Better than losing all my money, I guess.

This company is ripping Canadians off. It is not a real company. DO NOT GIVE THEM YOUR MONEY. They do not have the product, they will not ship your order, they will not refund you. We placed an order almost a month ago, and still have not received it. Talking to "Customer service" is useless. They will not REFUND Your money even if they don't have the product and they haven't shipped it. They have a "no refund" policy which is ILLEGAL when you aren't shipping orders.

The Better Business Bureau has an alert out about them, and I highly recommend filing a complaint with the Competition Bureau of Canada which we will be doing as well.

It is obviously going out of business or has already gone out of business and is just trying to get funds from anywhere.

Small claims court is next, class action after that. Keep your receipts!

Like many others here, I am a long time customer. I ordered January 26. After 2 months of silence, 2 tickets, and numerous emails, with no response, I receive this email today because I threatened to file a complaint with the Better Business Bureau. "I do apologize, the email address customerservice AT saffireblue DOT ca is not a monitored email address and all inquires must be made through our ticketing system. I have looked into your order and do see we are awaiting the bulk epsom salt to arrive back into stock. As soon as it arrives, you will be issued a tracking number promptly." I am asking for a refund without penalty, but they will probably want to charge me a 20% restocking fee on what they don't even have in stock yet, and they will do so without advising me. It's difficult to imagine worse customer service. I get it, I have a retail business, and I mess up but this.... is inexcusable.

Do not order from this company! I wish I had read the reviews before ordering. A month and half later and nothing has even been shipped. I've sent multiple messages and received no response. I just called my bank for a chargeback.

I'll also be reporting them since it seems they've been doing this for years and also operate under the name Purple Citrus. Hope they get shut down and charged!!

Will not order again. My order took months to arrive. They split my order into two and the other part took a few more months to arrive plus I was missing one product! Unacceptable.

After a month a a half with no delivery, no tracking number, numerous attempts to contact this company by phone and email, I filed a payment dispute with my credit card company. Do yourself a favour and refrain from buying from this shady company. Three thumbs down, zero stars

No communication, everything took waaaay longer than it should to deliver. No customer support. Still haven't received all the product (5 months later). Never, ever, ever, ever order from these terrible people.

Would give zero if it were possible!
Order placed and paid for on January 3. Eventually arrived on February 8 with items missing (but "in stock" when ordered!). No follow up to my initial inquiry and finally issued with an in-store credit. Given there is a charge for small orders, as well as high shipping costs, the credit is useless even if wanted to do business with this company again, which I do not! Terrible customer experience...will never give them business again.

BEWARE!! SCAM SCAM SCAM
If you have already ordered and paid with your credit card- PLEASE call your bank immediately and request a charge back.
Also look at your statement- your charge was not under the name Saffire Blue in Ontario - it has been charged under a different name “Health Beauty Dist in NB”
My bank told me this is a huge flag to indicate a scam.
My bank has opened an investigation.
Chargeback with your bank is free and flags the company as well.
I placed my order Jan 3,2024. It has been 6 weeks and attempted numerous times to get an estimate delivery date.
Their website states they reply within 48 hours- absolute LIE!!
Only after I initiated a charge back did I receive an email response saying “ your order was about to go to shipping queue but since you’ve initiated a chargeback, we have cancelled your order.”
Pretty comical LOL
For all you small businesses , there are many soap & candle supply company’s in Canada that offer excellent service.

I placed an order Dec 27, 2023 and have not received anything. I called and left messages, sent emails with no response for over 4 weeks. Finally they sent an email saying they were preparing part of my order. I wanted to cancel and they sent an email saying I could cancel but they would not refund my money.? I have gone thro my credit card to get a refund and will do as others and report this business. Now they send emails saying they will initiate legal proceedings against me??
I was trying to "buy local" but that was a big mistake in this case. Please do not buy from them.

Ordered Dec 4th, 2023.
Apparently I had selected free shipping when I wasn't supposed to ???
It took them more than a week to email me and tell me I owed them $60!! in shipping due to bulk items!?!
Nowhere in item descriptions or shipping information does it describe what a bulk item is, only that it's not included in free shipping.

***EDIT***I CALLED DEC 13TH, as soon as I saw the email. They did not answer so I left a detailed message to cancel my order right away if they were sticking with the $60 shipping price.
No-one returned my call!!
***

Another 2 weeks (though it was over the Christmas break) and they email me again, no acknowledgement of my phone call, and they tell me I have to pay the shipping fee immediately AND they won't honour the sale price of the coconut oil I purchased!!
I cancelled my order, waiting to see if they refund my credit card.
***EDIT***
They refused to refund my card!
They told me I had to accept 'store credit' and that they would be keeping a 20% restocking fee!!! What the actual heck?!?!
Was forced to do a charge back with my credit card company. I offered multiple opportunities via emails to refund my card, they refused every time.
WILL NEVER DO BUSINESS WITH THEM AGAIN!

Update: a woman in the office just called me, refuse to answer any questions such as “why do you have products listed as available when they are not” proceeded with the lies every reviewer has experienced such as that my missing items are ready to ship etc. I said I wanted a refund. Apparently she issued one. No such confirmation and when I said I do not trust anything she’s saying her answer was truly comical “you got some of your order didn’t you?! How can we be scammers if you got some of it!” I just laughed, because are you kidding? This set her off and she began to scream obscenities at me, the best one I could make out was calling me “a condescending bi#ch” and she hung up. Incredibly professional. Definitely trustworthy.
——
Made my order in November and after they took payment I received an email in December saying half of the items I had paid for were out of stock. I wouldn’t have ordered had I known this. Received half in the mail. Over one month later, now in 2024, still no word on my missing items - which they had taken money for - I called their number. Was told it was “probably still in quality control”, she said she’s issuing a ticket to get it sent and I’ll get email confirmation. 24 hours later no such confirmation. Filled out their online complaint form: “There was an error trying to send your message. Please try again later.” I am now beginning the chargeback process with MasterCard.

BUYER BEWARE!! Purple Citrus and Saffire Blue ARE THE SAME COMPANY. Purple Citrus is Saffire Blue. Beware of BOTH Companies as they are one in the same. If you are having issues with either or of them take it up with your Credit Card company and Request a Charge Back!! That's what I had to do and my credit card company got my money back. I have had negative experiences with both. Not realizing that Purple Citrus was Saffire Blue until I did my research. I know for a fact they are one in the same. I have been lied to and disrespected by both!! I have had missing items, delayed shipments, partial shipments and the list goes on and on. My advice is stay clear from both you will end up with a negative experience to. Be sure to read all the reviews that are all over the internet about them. You will soon learn to take your business else where!! BUYER BEWARE!!

Company scams and steals customer money and never sends products or refunds. If you have already been deceived then file a complaint. google "Ontario consumer protection act complaint" and file. Remember to include your receipt and email correspondence. If enough of us complain, they will be shut down .

I would give zero stars if I could. Over 6 months ago I only received half my order, no lids so I can’t even use anything I’ve ordered, the customer service is terrible. They take forever to get back to you and how are lids back ordered for 6+months
Terrible.

DO NOT BUY FROM THESE PEOPLE!
They are literally 3 hours away from where we are & I have been waiting for weeks to receive a small order. All inquiries are responded to with lies, it's being processed, it's ready for shipping, it has been picked up... All lies. They have refused to cancel & refund me, I have started proceedings of theft through my bank.
I am one of many many people they have done this to. They need to be shut down, but in the mean time, use the legal system & social media to make them accountable.