Sent wrong flavour for the second time and haven't answered any of my return emails so I have had to order from someone else as the 10 bottles of cherry tart they keep sending im fed up with.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Missing items in package from my order. Then get email saying im getting a refund a total of £4.49 when the total is £13.47 ?? Not good anoth to much mistakes been having problems with vpz.co.uk rece... Se mer
Great company, quality juices with good choice of flavours - my faves are blackcurrant and spearmint. Order only took a few days. Normally purchase self juices from a shop in my nearest city but seein... Se mer
Företaget har svarat
I had six missing items that were noted on my receipt. After sending five emails requesting a refund or a replacement for the missing items, I've had no reply. Terrible experience and I would not reco... Se mer
Företagsinformation
Skrivet av företaget
S-Elf Juice UK is a premier e-liquid manufacturer and online retailer, renowned for its exceptional quality. Our e-liquids are meticulously developed and produced in the UK, using the finest ethically sourced ingredients and adhering to the highest standards. Explore our vibrant collection of over 90 flavours, from the timeless taste of classic tobacco and refreshing menthol to the punchy sweetness of fruits, all available in various strengths to perfectly match your vaping style. Additionally, our online store offers top-quality electronic cigarettes and vaping merchandise.
Kontaktuppgifter
Storbritannien
- help@s-elfjuice.com
- s-elfjuice.com
2,9
Medel
29 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från S-Elf Juice
Hiya Hannah
So sorry that we cancelled your order. We did reach out to yourselves to explain that we are currently out of stock of the flavour your ordered.
We would love to have you order from us again so please let us know if there is anything we can do to help
Aways have stock of s-elf legends which…
Aways have stock of s-elf legends which I can't get anywhere else. Quick delivery. And I earn points.
23 februari 2025
Contacted regarding recent order issue…
Contacted regarding recent order issue as empty packaging arrived, within 24 hours they responded to me and sent me out my replacement order again and received it within 24 hours
25 februari 2025
Omdöme utan inbjudan
Svar från S-Elf Juice
Hi Katie,
We appreciate you taking the time out of your day to leave us this 5 star review!
We are happy to hear that we have resolved your issue. If there is anything else we can assist you with, please reach out to us.
Thank You,
S-Elf Juice
Great customer care order a lot!!
30 december 2024
Svar från S-Elf Juice
Hi Dave,
We're thrilled you had a fantastic experience!
We appreciate you taking the time to share your positive feedback as we strive to provide excellent customer service, and your comments are a testament to our team's dedication.
Thank you,
S-Elf Juice
empty package
Received empty package already opened. Just with invoice
Update: Unfortunately I have received 0 emails and can prove that nothing has been sent to myself, checked spam also. As for phone calls, I am currently on vacation so will not receive any. Have emailed multiple times.
please double check you have sent any emails, as so far I’ve had 0 correspondence from yourselfs.
Months later. Still no correspondence.
14 februari 2025
Svar från S-Elf Juice
Hi Renyta
Thank you for bringing this to our attention, and we apologise for the inconvenience caused. We have tried reaching out to you via phone and email to address this issue, but unfortunately, we haven’t received a response from you.
At your earliest convenience, please contact our customer support team at help@s-elfjuice.com so we can promptly resolve this matter for you. We truly value your satisfaction and are committed to making this right.
Looking forward to hearing from you soon!
Many thanks,
S-Elf Juice
Service from this company good
Service from this company good - unfortunately, Royal Mail let them down !!! - took 5 days from ordering to delivery 🙁
8 november 2024
Svar från S-Elf Juice
Hi Pauline,
Thank you for your feedback.
We're delighted to hear you were satisfied with our service, though we're truly sorry to hear about the delivery delay. While we always aim to dispatch orders promptly, we understand how frustrating it can be when external delays occur.
Please rest assured we're actively working with our delivery partners to minimize such issues in the future.
Many thanks,
S-Elf Juice
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.