Sent wrong flavour for the second time and haven't answered any of my return emails so I have had to order from someone else as the 10 bottles of cherry tart they keep sending im fed up with.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Missing items in package from my order. Then get email saying im getting a refund a total of £4.49 when the total is £13.47 ?? Not good anoth to much mistakes been having problems with vpz.co.uk rece... Se mer
Great company, quality juices with good choice of flavours - my faves are blackcurrant and spearmint. Order only took a few days. Normally purchase self juices from a shop in my nearest city but seein... Se mer
Företaget har svarat
I had six missing items that were noted on my receipt. After sending five emails requesting a refund or a replacement for the missing items, I've had no reply. Terrible experience and I would not reco... Se mer
Företagsinformation
Skrivet av företaget
S-Elf Juice UK is a premier e-liquid manufacturer and online retailer, renowned for its exceptional quality. Our e-liquids are meticulously developed and produced in the UK, using the finest ethically sourced ingredients and adhering to the highest standards. Explore our vibrant collection of over 90 flavours, from the timeless taste of classic tobacco and refreshing menthol to the punchy sweetness of fruits, all available in various strengths to perfectly match your vaping style. Additionally, our online store offers top-quality electronic cigarettes and vaping merchandise.
Kontaktuppgifter
Storbritannien
- help@s-elfjuice.com
- s-elfjuice.com
2,9
Medel
29 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Missing 10 juices
Missing 10 juices, said replacements would be sent out but they didn’t. Won’t be shopping here again.
30 augusti 2026
Missing three items
Missing three items from order and no reply from the customer support in the time frame they say they will respond in. This is the first time using this company and will be the last
9 september 2026
Omdöme utan inbjudan
Missing items in package from my order
Missing items in package from my order. Then get email saying im getting a refund a total of £4.49 when the total is £13.47 ?? Not good anoth to much mistakes been having problems with vpz.co.uk recently so thought I would go straight to source then realised it comes from vpz!
1 september 2026
Missing items with no refund or replacement.
I had six missing items that were noted on my receipt. After sending five emails requesting a refund or a replacement for the missing items, I've had no reply. Terrible experience and I would not recommend buying from here!
25 augusti 2026
Sent wrong flavour for the second time…
Sent wrong flavour for the second time and haven't answered any of my return emails so I have had to order from someone else as the 10 bottles of cherry tart they keep sending im fed up with.
28 augusti 2026
I have not received my order but my…
I have not received my order but my account states order fulfilled.
I emailed on Saturday and received an automated response stating I would be updated the next working day and I have received nothing apart from a request for a customer rating.
3 augusti 2026
Wrong nicotine mg
I purchased 10 bottles of self juice. 6 of these were fine and correct mg
4 of the bottles were orange ice and came in double the nicotine MG . They were pretty harsh
I emailed them ' no response
I emailed again incase i had sent it to wrong email address and included pictures and still no response about 10 days since the first email
At this point i dont care, not looking for order to be replaced as i went and bought new orange ices from the local VPZ shop but i am writing the review because the customer service
is poor and they just dont respond it seems
I wont buy from here again
7 april 2026
Omdöme utan inbjudan
Very easy to navigate my purchase and…
Very easy to navigate my purchase and excellent, speedy delivery. Highly recommend this seller and will be using again ☺️
27 mars 2026
Svar från S-Elf Juice
Hi Alma
Thanks so much for your feedback and pleased that you enjoy the liquid and the shopping experience :)
Thanks again
S-Elf Juice
The only vape juices I now use
The only vape juices I now use! It’s been around 3 months and I genuinely won’t use another brand. The flavours are exactly as they say, they feel premium and vape very well.
25 februari 2026
Svar från S-Elf Juice
Hi Leah
Thanks so much for your feedback and pleased that you enjoy the liquid and how much of a fan of ours you are!
Thanks again
S-Elf Juice
Svar från S-Elf Juice
Hi Susan
Sorry to hear that the wrong liquid was sent out to you. We did reply back to your email looking to make this right. If you email us at help@s-elfjuice.com, we can get this sorted
S-Elf Juice
Svar från S-Elf Juice
Hi CHARLIe
Thanks so much for your feedback and pleased that you enjoy the liquid and the shopping experience :)
Thanks again
S-Elf Juice
Really great customer service when my…
Really great customer service when my order didn't arrive on time
3 januari 2026
Svar från S-Elf Juice
Hi Victoria
Thanks so much for your feedback and its great to hear that the customer service team help sort your issue out
Thanks again
S-Elf Juice
Excellent price for quality Self Juice
Excellent price for quality Self Juice, Nice and tasty blackcurrant and cherry.
3 januari 2026
Svar från S-Elf Juice
Hi Patrick
Thanks so much for your feedback! We're really glad you found the quality of S-Elf Juice excellent and and hope to see you again soon!
S-Elf Juice
Easy to order and quick delivery
29 september 2025
Svar från S-Elf Juice
Hi Rhian
Thanks so much for your feedback! We're really glad you found it easy to order and that your delivery arrived quickly. Hope to see you again soon!
S-Elf Juice
Svar från S-Elf Juice
Hi Sarah
Thanks so much for the 5 Star review! It's great to hear how much you are enjoying S-Elf Juice Experience
Thanks
Where is my order gone!?
I ordered on their website and have no news about it! Tried to reach them on their mail address but all I got was an automatic response, tried again on their website and again nothing, tried to have news about my order but can have any news about it! The costumer service is not existent. No possible way to know if your order has been sent or not, or where it is. They say deliver fast it’s been a week already.. and since I can’t know anything about my order I can’t get a refund neither but yes they took my money and no I got nothing… if you see this am still waiting atm!
3 juni 2025
Omdöme utan inbjudan
Svar från S-Elf Juice
Hi Alexis,
We apologise for the inconvenience caused by not receiving ay reply from us. I can see that your package was delivered on the 4th June and i can see that the delay was due to verification needing to take place
We truly appreciate your patience throughout this process, and again, we’re sorry for any frustration caused.
Please don't hesitate to reach out if you need anything else.
Many Thanks,
S-Elf Juice
Svar från S-Elf Juice
Hiya Sam
Thanks so much for the 5 Star review! It's great to hear how much you are enjoying the S-Elf Juice flavours!
Thanks
S-Elf Team
Quality juices, lots of flavours and quick delivery.
Great company, quality juices with good choice of flavours - my faves are blackcurrant and spearmint. Order only took a few days. Normally purchase self juices from a shop in my nearest city but seeing as I don't go that often, i'll definitely re-order online again
2 maj 2025
Svar från S-Elf Juice
Hiya
Thanks so much for the 5 Star review! It's great to hear how much you are enjoying the S-Elf Juice flavours especially the blackcurrant (one of my favourites as well!)
Thanks
S-Elf Team
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