Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience using the Ruby app. It was incredibly easy to navigate, and finding and booking a massage was quick and straightforward. The whole process was seamless, from browsing availa... Se mer
Just awful Appointment cancelled two hours as they were unable to find a therapist. This caused immense problems for me , had to forgo the manicure for an important dinner. My fees which was c... Se mer
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My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were qu... Se mer
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Företagsinformation
Skrivet av företaget
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Kontaktuppgifter
6A Addison avenue, W11 4QR, london, Storbritannien
- 02074608319
- concierge@ruuby.com
- ruuby.com
4,2
Bra
178 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The Best App for At home beauty services
I am using the app all the time especially for my mani /pedi treatments and they never disappoint. The therapists are very professional and I love having them pamper me.
1 november 2022
Omdöme utan inbjudan
Excellent service
15 augusti 2022
Omdöme utan inbjudan
Absolutely brilliant
Absolutely brilliant. Love the convenience of having treatments done at home. Would highly recommend!
5 november 2022
Omdöme utan inbjudan
Best beauty home ever 👍I highly…
Best beauty home ever 👍I highly recommended
1 november 2022
Omdöme utan inbjudan
Amazing beauty concierge
Amazing beauty concierge! Would highly recommend. Always super easy to book for any last minute beauty treatments and so convenient.
7 november 2022
Omdöme utan inbjudan
I am very disappointed with the…
I am very disappointed with the service. I was supposed to have an event and I was let down. The master did not come to me, I was informed an hour before my visit. This is a terrible company and I do not recommend.
17 oktober 2022
Omdöme utan inbjudan
Not reliable and overpriced
I tried to book my £40 gel manicure (plus booking fee of course) twice now.
The first time I needed my nails done for a wedding. At the scheduled time nobody turned up. When I called the head office to enquiry about the delay, I was told they didn't know why the beautician hadn't turned up. I got a refund, but had to go to the wedding with DIY manicure because it was too late to book elsewhere.
I decided to give Ruuby another chance, so I booked again for a gel manicure just before my summer holidays.
This time I got a text from Ruuby half an hour before the appointment telling me that, because of an emergency, the beautician could not make it.
Once again DIY manicure.
Not the kind of professionalism I am used to.
8 augusti 2022
Omdöme utan inbjudan
Used Ruuby for the first time last…
Used Ruuby for the first time last weekend and booked one classic manicure and one gel pedicure for a friend of mine and myself.
Both ladies, who came, were really lovely, used nice products and had a good selection of colours and so on.
Overall it was a really lovely experience, I will definitely "be back". :-)
10 mars 2022
Omdöme utan inbjudan
Pompous company
I wouldn’t recommend working for them. Poor communication, impeding your work, derogatory, unfair treatment,etc.
I did not feel inspired but instead was catering to the spoiled, petty, entitled and totally lacking in unoriginality.
7 november 2021
Omdöme utan inbjudan
When I have had a RUUBY treatment at…
When I have had a RUUBY treatment at home - the technicians and therapists have been brilliant. And I love that you can have a treatment in the comfort of your own home.
However, on one occasion the therapist never showed up (after waiting an hour), I was refunded and rebooked for another day - again the booking was cancelled 5 minutes before, they refunded and rebooked me a third time - however, I had to chase for the refund and there was a lot of back of forth.
Then a couple of weeks ago I booked online using a voucher I had been gifted. I entered it at checkout but then the full amount was taken out of my account. I immediately messaged them on their “chat” a few minutes after I had booked to ensure that the voucher had been used. No answer.
I then emailed and was told to send them the code, then send them a photo and eventually told that there was nothing they could do and that I should simply regift the voucher!
Pretty poor customer service - effectively I had to spend £50 of my own money on what was a gifted birthday present. When they could have easily refunded me the amount.
Therefore, won’t be using them again sadly - would have done if they had dealt with this better.
8 juni 2021
Omdöme utan inbjudan
Ruuby Addict
Started using Ruuby after the first lockdown and have used them ever since.
Really user friendly app, their concierge service is so friendly and helpful!
Everyone has been so pleasant, it’s much more enjoyable to have these things done at home. I find salons so intimidating!
Amazing blowdries! Great cuts! Super punctual therapists with amazing customer service!
14 april 2021
Omdöme utan inbjudan
I booked a makeup service for my girlfriend
I booked a makeup service for my girlfriend's birthday as a surprise. The makeup artist was friendly, professional and my girlfriend looked a million dollars!! Would definitely recommend and use them again.
14 april 2021
Omdöme utan inbjudan
The best mobile beauty app
The best mobile beauty app. Its always a 5star experience. Thank you Ruuby
14 april 2021
Omdöme utan inbjudan
The best mobile beauty app ever!
The best mobile beauty app ever!
5 ⭐️⭐️⭐️⭐️⭐️
14 april 2021
Omdöme utan inbjudan
Amazing service as always
Amazing service as always! Thank you, Ruuby!
14 april 2021
Omdöme utan inbjudan
Finally
Finally, managed to book a massage and feel human again. Great service. Thank you Ruuby.
14 april 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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