Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience using the Ruby app. It was incredibly easy to navigate, and finding and booking a massage was quick and straightforward. The whole process was seamless, from browsing availa... Se mer
Just awful Appointment cancelled two hours as they were unable to find a therapist. This caused immense problems for me , had to forgo the manicure for an important dinner. My fees which was c... Se mer
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My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were qu... Se mer
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Företagsinformation
Skrivet av företaget
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Kontaktuppgifter
6A Addison avenue, W11 4QR, london, Storbritannien
- 02074608319
- concierge@ruuby.com
- ruuby.com
4,2
Bra
178 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
High quality and convenient
Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly recommended!
28 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Hi, thank you for this!
Lovely to hear your therapist came fully prepared and delivered an amazing massage — and that having it done at home made it all the more convenient. We'll look forward to welcoming you back.
Ruuby
The brushing was so good and it lasted…
The brushing was so good and it lasted especially in dubai humid weather. However, i think it s a bit overpriced for brushing services.
29 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Hi, thank you for the review!
So glad the blow dry held up — Dubai humidity is no small test. On pricing: our therapists are carefully vetted and fairly compensated for the calibre of service they bring to your door, which is reflected in what we charge. We'd love to welcome you back.
Ruuby
I booked a lymphatic drainage massage…
I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again.
Being postpartum, it was really convenient to have at home treatment. Highly recommend recommended.
14 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
16:58Claude responded: Hi, thank you for this lovely review!Hi, thank you for this lovely review!
Katie will be so glad to hear it — being informative and putting you at ease is exactly what we hope for. And we're so pleased the at-home treatment made things easier in the postpartum period.
We'll look forward to welcoming you back for your next one with her.
Ruuby
Easy to use and make changes to the booking
Booked makeup and hair for a wedding I was attending and there was great choice of MUAs, the app made it pretty easy. I had some changes and I got through to customer service quickly.
30 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Hi, thank you for this!
So pleased the booking was easy and that you had a great choice of MUAs to pick from - and that the team could sort your changes quickly. Hope the wedding was a beautiful one!
Ruuby
Excellent spray tan at home
Booked spray tan at home and was so impressed with the service. Heidi was super professional, made me feel so comfortable and it was all smooth, booking, paying and communication.
12 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Thank you for sharing! Heidi is one of our brilliant pros - we're so glad she made the experience feel effortless. We can't wait to welcome you back.
Brilliant massage to hotel organised…
Brilliant massage to hotel organised the night before
17 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Thank you so much! Last-minute bookings are where we love to deliver, we're delighted the massage was just what you needed. See you next time.
Svar från Ruuby Limited
Thank you - hope to see you back soon!
Terrible customer service
Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will never use them again
20 maj 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Hello,
Thank you for the feedback, and we're sorry to hear about the emergency that disrupted your plans.
For full transparency: same-day appointments fall outside our standard cancellation window, as our experts have already committed their time and turned down other bookings to be with you. This policy is shared at the point of booking and protects the livelihoods of the self-employed professionals on our platform.
That said, the tone of any interaction matters to us. If you felt our team was unfriendly, we'd genuinely like to understand what happened - please email concierge@ruuby.com and we'll review the conversation directly.
The Ruuby Team
Lovely service
Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!
9 april 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Thank you - this means a lot. Our experts are the heart of what we do, and hearing that their professionalism keeps you coming back is the best feedback we could ask for. See you at the next booking.
The Ruuby Team
Would highly recommend
I booked Rachel to do my hair and makeup for a wedding I was attending. She 100 percent understood and achieved the look I wanted (I am of afro-Caribbean heritage). Friendly and professional. I would highly recommend her and the app.
7 april 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Thank you - Rachel is a star, and we're so pleased she nailed the brief for your wedding look. Finding an expert who truly understands your hair and your vision makes all the difference, and it's exactly why we built Ruuby. We'll pass your lovely words on to her.
The Ruuby Team
My experience wasn’t great
My experience wasn’t great. It felt really overpriced for what it is. The technician arrived without all of her tools and didn’t even have basic nail colours.
27 mars 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Hello,
We're sorry to hear this - arriving without a full kit isn't something we take lightly, and it's not the experience we work hard to deliver. We'll be addressing it directly with the expert.
On pricing, our rates reflect the calibre of professionals on our platform, the convenience of in-home service, and the products they use - but value only holds up when the service does, and on this occasion it clearly didn't.
I have asked the team to drop you an email.
The Ruuby Team
Very happy
Had Juliana come and do my Hair and Make up for an event she was very friendly put me at ease and gave me exactly what I asked for will happily use again.
11 mars 2026
Omdöme utan inbjudan
Svar från Ruuby Limited
Thank you - Juliana has such a calming way about her, and we're so pleased she delivered the look you wanted. We'll make sure she sees this. Until the next event.
The Ruuby Team
This is my first time using the service…
This is my first time using the service although we didn’t book the nail artist in the end, the bespoke concierge support was absolutely brilliant.
Ruuby representative was really fast to respond very clear and amended the booking instruction several times over for us. She was really flexible.
I definitely recommend!
22 januari 2026
Omdöme utan inbjudan
I have used Ruuby a few times now and…
I have used Ruuby a few times now and it is a very efficient service. I have had a few different therapists and they have all been very good. All therapists have been prompt and provided exactly what I booked.
2 december 2025
Omdöme utan inbjudan
Much better app and communication than…
Much better app and communication than secret spa, services have all been of a high standard
1 november 2025
Omdöme utan inbjudan
Racist despicable company
Ruuby sent a hairdresser into my home, who refuse to style me, as I would need an "afro stylist." I do not have afro hair. I have dark, olive skin. This blatant act of racism was explained by management as the hairdresser's "lack of skill". The style I requested was braids. The hairdresser is self-described as an "elite" stylist who specialises in "braids" and "teaching hairdressing". It is unfeasible she does not have the skill set to braid straight, mid-length hair. Instead, she relabelled my request as "cornrows" and left. No one from the app was able to reassign a stylist. Instead I was offered a manicure as an apology.
14 oktober 2025
Omdöme utan inbjudan
Tetiana was lovely
Tetiana was lovely, on time and came to my home so it was such an easy non stressful experience.
Will definitely use her and then again for an important night where I need glam!
25 oktober 2025
Omdöme utan inbjudan
Terrible
Terrible - canceled appt and did not reschedule. Left me completely in the lurch before a holiday.
25 oktober 2025
Omdöme utan inbjudan
Dreadful experience with this APP
Dreadful experience with this APP. I booked and paid for a blow-dry for the first time use of this app. I didn't receive an email or notification on the app so I called them. She said the payment was in pending so it would drop off and definitely hadn't been booked. So she booked it again for me over the phone. I had the blow dry which was very mediocre for £54. Come 2 days later both amounts had come out of my bank account.
I then had a massive issue trying to get the money back which I never did!! They insisted I hadn't paid twice. I gave them the proof from the bank and they said they'd look into it but never heard anything back. I eventually had to get the refund through my bank.
I will never use this company again!
20 september 2025
Omdöme utan inbjudan
Terrible experience never to be…
Terrible experience never to be repeated!
Was charged, the lady went to a wrong address, booked and paid again and they cancelled 15 mins before arriving! Stay away from this company
7 oktober 2025
Omdöme utan inbjudan
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