I did not receive my order. But the customer service after the fact was prompt, courteous and professional. I cancelled the order so no rating of the product, but service was restorative. Failure of... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with my purchases from rideUK, best price i could find by some way and my sunglasses arrived in 24hrs, will be shopping there again.
Delivery was very quick, price seemed good as expected to receive 2 tubeless valves going by the picture. Received only single valve so price was higher than if I’d bought same item abroad with 7.99... Se mer
Best price, free postage and easy transaction. Purchased BBB TL 18 Large for MTB, as purchased small version, but wasn't big enough for 2.2" Tyre and Multi-tool. The large version is spot on... Se mer
4,6
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
RUK bikes / KX gravel wheels
RUK / KX gravel wheels. Excellent service from Kevin at RUK. KX good thru axle gravel wheel at good price. I needed at short notice & RUK were great. Supplied with tubeless valve & tape.
3 juni 2024
Was a bit disappointed with the quality…
Was a bit disappointed with the quality of the item.
Item arrived quickly, good to have free postage
3 juni 2024
Svar från Ruk Bikes
Hi Hayley, sorry to hear that! Send it back if you're not happy and you will get a full refund ;)
Free Returns
I ordered a spare front wheel and disc brake for my E-bike, when I got it realised it I realised I had ordered a rim brake. I E-mailed them and within hours late that evening they responded, 'Yes no problem I'll sort this out for you"
Wheels exchanged via UPS for free and with no delivery costs.
I am very happy with the exelent service and will definitely be using RUK Bikes again.
3 juni 2024
First time ordering from these guys…
First time ordering from these guys found via Google excellent service received goods dispatched and received very quickly websites easy to navigate good prices will definitely use again
22 maj 2024
I never purchased anything ,so stop…
I never purchased anything ,so stop sending me emails
11 maj 2024
Svar från Ruk Bikes
Hi Karl, bit harsh.. what emails are you receiving? These are not from us but may be from Google advertising. I'd be surprised if you couldn't un subscribe...
Outstanding service from RUK bikes.
Outstanding service from RUK bikes.
I managed to snap the front axle of my Giant hybrid bike on Sunday morning. A quick google of the part showed it available at RUK bikes at a competitive price with free 24hr delivery. I sent a short message via the web chat not expecting a reply until Monday, however I had an immediate response.
On completing the purchase on Sunday afternoon I was delighted to receive a dispatch notification with Royal Mail tracking number. The axle was delivered this morning and back on the road.
12 maj 2024
Omdöme utan inbjudan
Brilliant service all round
Fast postage, fair price. Will use again, was skeptical as hadn't heard of them but brilliant service all round.
29 april 2024
Well packaged and excellent delivery…
Well packaged and excellent delivery time along with updates.
15 april 2024
Tracking is not available and I have…
Tracking is not available and I have not yet received the item.
18 mars 2024
Svar från Ruk Bikes
As per our standard procedure, you should have received an email notification containing the tracking details once your order was packed and ready to ship. Upon checking your order, I can confirm that the tracking information was indeed sent to you.
However, it appears that there might be a delay with this particular shipment. While international shipments typically take up to two weeks to arrive, your package en route to Dubai seems to be experiencing a longer transit time than usual.
Please rest assured that I am actively looking into this matter and will do my utmost to chase up the shipment and provide you with any necessary updates. Your satisfaction is our priority, and we appreciate your patience and understanding in this situation.
Fast service
22 mars 2024
Great communication
Great communication, super responsive when I was uncertain about the delivery window and a great wheel
22 mars 2024
Purchase of cheap front wheel…
Purchase of cheap front wheel replacement was quick and easy , wheel was delivered as expected , no issues with the new wheel, will use rum-bikes again.
11 mars 2024
Quick and trouble free delivery
Quick and trouble free delivery. Bike wheels exactly as described. Would definitely buy from them again.
11 mars 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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