Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitche... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being a... Se mer
Företaget har svarat
The rug finally arrived in great condition and looks perfect in our lounge. Gemma worked hard to resolve the initial delivery debacle and for that I am grateful. Good opportunity to review communic... Se mer
Företaget har svarat
The rug I ordered turned out to have been discontinued by the manufacturer. Gemma from Rug Traders both apologised and managed to source another, also discontinued, rug from the same series from one o... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Visit Rug Traders today for excellent value for money deals. From traditional persian rugs to modern contemporary designs. Buy online today!
Kontaktuppgifter
Cliffe Avenue, BD17 6PD, Baildon, Storbritannien
- rugtraders.co.uk
2,9
Medel
452 omdömen
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Ordered wrong size by mistake
Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being able to make a return.
As I hadn't opened the package I arranged myself to send the rug back and I was reimbursed, but I will try another seller whose site is more explicit, as I don't think much of their customer service.
27 februari 2023
Svar från Rug Traders
Thank you for your feedback.
Good experience
Made mistake with address but sorted out same day no problem at all. Helpful staff
27 februari 2023
Svar från Rug Traders
Thank you
Good rug let down by careless packaging.
The rug is good quality but the packaging has let us down. It’s badly “contorted” at one of the edges due to the edge being folded during packing. It won’t lie flat. We will see how is goes over a few days, but it should have been packed more carefully.
24 februari 2023
Svar från Rug Traders
Hello Graham, I'm sorry your rug has arrived like this. If you need any further assistance please contact us sales@rugtraders.co.uk.
Thank you.
GOOD QUALITY RUG
Very easy to place order & very reasonably priced rug. Super quick delivery
23 februari 2023
Svar från Rug Traders
Thank you
Item placed on back-order without notification
Whilst I received messages to say the order had been dispatched and after waiting in for a day and a half, no rug arrived. On contacting the company, I've been told that it was never dispatched but placed on back-order. The customer service here was excellent and looked into my query very promptly. Just annoying that I waited in and alarming that I received messages that the order was fullfilled in the first place.
3 februari 2023
Svar från Rug Traders
I'm really sorry this happened Helen, as i explained on are phone call it was down to missed communication with the dispatch team, if there is anything else you need please contact us.
Svar från Rug Traders
Thank you
Rugs well made and very hard-wearing
Rugs well made and very hard-wearing, ideal if you have pets.Excellent value for money and fast delivery
30 januari 2023
Svar från Rug Traders
Thank you
Prompt delivery, excellent price.
Prompt delivery, good communication with delivery. Very good quality rug at excellent price. Second time we've used this company and both times has been high quality service. Would definitely use them again.
18 januari 2023
Svar från Rug Traders
Thank you
Good,accurate photos of rugs with…
Good,accurate photos of rugs with descriptions to match.Reasonable prices and quick delivery.
27 november 2022
Svar från Rug Traders
Thank you
BRILLANT
Overall the service was BRILLANT - Items arrived very quickly, were well packaged, and were great value.
The runners looked exactly as shown on the site so as I said above Brillant.
Will be using again for sure!!
4 november 2022
Svar från Rug Traders
Thank you
Sent to a combination of the billers…
Sent to a combination of the billers address and the address of the person it was being sent to. Random.
24 oktober 2022
Svar från Rug Traders
Hi sorry to here this has happened. I will look into this further. Thank you for letting us know.
I wish I’d read the other reviews on…
I wish I’d read the other reviews on here before ordering. Ordered an item over 2 weeks ago & received nothing from them. They promise to dispatch next day! All I get is emails asking for me to review on here! I’ve tried emailing & calling them but they don’t answer their phones.
DO NOT ORDER FROM THESE PEOPLE!
23 oktober 2022
Svar från Rug Traders
Hi, could you email me on sales@rugtraders.co.uk
i will resolve this for you straight away.
Kind Regards
Very happy with my online purchase
Very happy with my online purchase - excellent service and delivery as promised. Highly recommend.
19 september 2022
Omdöme utan inbjudan
Svar från Rug Traders
Thank you
The colour shading of the carpet shown…
The colour shading of the carpet shown on the website is different from the actual carpet.
17 oktober 2022
I ordered 2 rugs I have been charged…
I ordered 2 rugs I have been charged but never received tried calling and emailing but no reply terrible service
28 september 2022
Omdöme utan inbjudan
Svar från Rug Traders
Hi Tania, we have recently had a change of staffing if you could please email us on Sales@rugtraders.co.uk i will resolve this matter for you. Sorry for the inconvenience.
Kind Regards
After ordering a sheepskin rug at a…
After ordering a sheepskin rug at a very competitive price I would like to say, the follow up service has been somewhat lacking. No update of progress of my order despite having (with some difficulty) used your contact site twice, no reply forthcoming!
Perhaps look at your communication with your customers?
7 oktober 2022
Still not received and no reason why
7 oktober 2022
Rubbish I bought a rug
Rubbish I bought a rug
Took my money no rug and no reply to emails and messages so very bad
They shouldn’t get away with it
Disgrace
4 oktober 2022
Omdöme utan inbjudan
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