I went back to the shop today with my friend, Dave Sims. As on our previous visit, everyone was very helpful and friendly and both of us received special help with various items that interested us. It... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I headed up from Portsmouth to collect a kit from Rubix Drums. They had the kit ready for when I arrived. Very friendly staff who showed me round the store and let me try some snare drums in the studi... Se mer
Roy was extremely helpful, knowledgeable and friendly - and he's a great Cajon player to boot! He took the time to talk me through the intricacies of choosing a Cajon, and helped me select a tambourin... Se mer
An excellent drum shop. Always happy to to help and answer questions. Great service. Always a pleasure to deal with 👍🏻
Företagsinformation
Skrivet av företaget
Rubix Drums - The One-Stop Shop For All Your Drumming Needs Shop & Studios, Servicing & Hires, Bookings & Visas
Kontaktuppgifter
Unit 3 Belvue Business Centre, UB5 5QQ, Northolt, Storbritannien
- rubixdrums.com
4,9
Utmärkt
566 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The only place in the UK to get what I…
The only place in the UK to get what I wanted. Great stuff.
12 juni 2026
Very efficient in sending package and…
Very efficient in sending package and also very well packaged.
3 juni 2026
One of the best drum shop in the world
One of the best drum shop in the world. Bence and his crew are just incredible. super reliable and extremely professional . BONUS : they have the best coffee in the city!!! ahah . thank you guys for looking after me. ciao
2 juni 2026
Super helpful and efficient!
11 maj 2026
Was just in to grab a hi hat clutch for…
Was just in to grab a hi hat clutch for the drummer in my band before a gig. Very good customer service and quick in and out sale. Will definitely be back!
11 april 2026
A great drum shop staffed by folk who…
A great drum shop staffed by folk who know their job well
10 april 2026
Cymbals Purchase
Clear website, great product photos. Good prices and quick response to questions. Great service.
5 april 2026
Great drum store
Great store. Lots of choice, knowledgeable and friendly owner, and the showroom is drum heaven.
4 april 2026
Outstanding drum outlet.
Love this place.The service you get is second to none.They stock absolutely everything you need at a very reasonable price.Nothing is to much trouble and you can actually try out the kits and symbols in the shop with no pressure sales techniques.I highly recommend the symbols they produce themselves as they sound out of this world.They also have a recording studio upstairs you can hire out which I use at least once a week complete with 2 full size kits that are definitely the best kits that I've played and ever heard.Definate 5 stars from me.
14 mars 2026
Great price and instant delivery
11 mars 2026
Having been a pro drummer from 20 years…
Having been a pro drummer from 20 years now .. having Rubix drums is a luxury: great treatment from Bence and Roy and co.
A huge range of gear, new/ vintage/ second hand (refurbished and well looked after).
Everything you can imagine to support your collection of drumming gear. If it wasn’t for physical shops like this we will have nowhere at all to try the products before buying!! Plus you buy with no pushy sales man, instead you get great advice and honest customer service.
Don’t buy from business who have NO PHYSICAL showroom with real people giving you real advice (like amazon etc) : support shops like this or we will never be able to try before we buy.
I always felt like an amazing experience to pop round to Rubix !!! Will recommend without hesitation! A dream come true!!!
13 mars 2026
Awesome to work with
Awesome to work with!
Very kind and passionate about their work.
Also available at requests.
I recommend this store!
10 mars 2026
Helpful staff
Helpful staff, comprehensive display of products: drums, cymbals, accessories etc., with the facilities to try them all out.
9 mars 2026
What an amazing shop
What an amazing shop, proper old school drum store run by great knowledgeable drummers, for drummers…
Thanks boys
5 mars 2026
Great Drum Shop one of the best l’ve…
Great Drum Shop one of the best l’ve seen. Very helpful & attentive staff. Loads of good gear, 2 floors full of it.
4 februari 2026
Warning!!
Don’t waste your money here.
They don’t keep what they promise!
They keep telling you the cymbals are on the way. They keep telling you they will make videos for you to choose the cymbals you want.
They keep promising they will send you a gift because you we’re waiting for so long!!
It’s all sweet talk! They never did what they promised! No videos, no gift, and finally I got some heavy (really bad cymbals) I didn’t ask for.
And this is the worst part!!
When the cymbals finally arrived after 10 weeks of waiting, They sent me the exact opposite of what I ordered!!?
I told them specifically to send the best thin and washy jazz cymbals They got!!! AndI got really heavy, thick, really bad sounding rock cymbal’s.
I ordered extra light weight!
I wrote them my frustrations, and then a long dialogue on email took place.
Here They treated me like a spoiled kid. Telling me my attitude and my frustration was unacceptable and bla bla bla.
Well, I’m 56. Been playing since I was 11. I’m from Berklee (professional performance Jazz drummer)
I was the drummer in Junior Senior (Move your feet) touring all over the world! I been playing on more than 400 albums, and I have made 4 price winning indie jazz albums in my own name!
And this shop told me that I don’t know how to handle a cymbal!
I thought This joke of a deal ended when I returned the cymbals! But no!
Now they told me I put marks and fingerprints on them and they charged 25% of the return!
I never played these cymbals. I only hold them in my hands to tap the finger sound, and then I put them back in the bags. They sounded really really bad. Not in tune, weight issues from bad hammering! Really really bad cymbals! In my opinion, they should never be sold to anyone.
Well they sent me pictures of the returned cymbals and yes, there were black marks on them! I don’t know were they came from! I did not make those marks!
I think the marks were caused by the cold whether! It’s freezing outside at the moment, and the cymbals were 2 weeks under transportation from Denmark to Budapest! (The cold can actually harm certain cymbals) I have seen it before.
But whatever! The really sad thing is that this shop is so determined to tell me and you, that they did everything by the book! And they did nothing wrong!
That’s not true.
And it all comes down to one thing!
If they had the made the videos as promised, this argument would never had happened. I would never have bought those cymbals, and most importend. My frustrations would never had happened!
And finally here comes another warning! If you order from outside the UK, you won’t get the money back that you paid in tax! Its 1/4 of the final amount you loose just there.
(This is a fact i Think customers deserves to know!)
So this adventure was very expensive for me, (I also had to pay for the return to Budapest.)
I actually find this hole deal completely ridiculous and i won’t recommend this drum shop to anyone!
And btw I don’t regret being angry! And I don’t regret the things I wrote. And I don’t care that they feel the need to publish that. They caused all the problems themselves.
I even apologized twice for my frustrations but they didn’t care! They asked for it!
(Just read the respond from the shop)
It’s not correct I never received any kind of gift. And I did never got the videos as promised.
Videos that would had saved me from all this mess!
19 februari 2026
Omdöme utan inbjudan
Svar från Rubix Drums
We are responding to this review to provide a complete factual account of the customer’s order, correspondence, and our actions. The review contains inaccuracies and omits key facts, all documented in our correspondence and photographic evidence.
Order and Delivery Timeline
The customer placed an order for Zyn in October 2025. At the time, we informed him these items were temporarily out of stock. He confirmed he was happy to wait. The order was delivered in December 2025, approximately 10 weeks later, matching the specifications in size, weight, and finish.
Throughout the process, our team maintained clear, timely communication. We explained that minor variations in tonal quality, wash, and weight are normal when buying handmade items online without testing them in person.
Good-Faith Customer Support
At every stage, our team acted in good faith. We offered replacement items at our cost to better meet his preferences. We provided guidance via emails and phone calls, explaining the characteristics of handmade items and offering professional advice. Despite repeated abusive language, we remained professional and sought solutions, explaining that online orders for handmade items involve some uncertainty and offering assistance to mitigate risk.
Condition of Returned Goods
The customer returned the items to our Budapest warehouse. Upon inspection, they were tarnished and finger-marked, not in the original new condition. Photographic evidence documents both dispatch and return.
A 25 percent restocking fee was applied solely due to the altered condition, as the customer had been informed. He accepted this condition upon returning the items. As a gesture of goodwill, the fee was donated to a mental health charity.
Abusive and Defamatory Conduct
Throughout correspondence, the customer repeatedly used offensive and defamatory language, including:
“And F you”
“You are just a simple thief, just like your government who stole my money on tax”
“Your company is a complete disaster”
“Are you retarded or what”
“I’m going to tell everyone here in Denmark and all over the internet how incompetent you are”
“The items are so bad that I don’t even want to sell them here in DK. It’s the worst I ever had”
“I thought it was a scam after four months, but after six months they finally arrived”
“They sent me the exact opposite of what I ordered. I told them to send the best thin and washy jazz ones, and I got heavy, thick, really bad sounding rock ones. What a joke”
“I never played these. I opened them, used my left finger as a stand, tapped them with my right. Marks are from the cold, not my fault”
“Or you did it yourself just to piss me off”
“You are such an idiot, even though I told you twice I was sorry, you just keep lecturing me”
Despite this hostility, we remained professional and continued to offer solutions, including replacements and support.
Our Professional Position
The order was fulfilled accurately within 10 weeks.
Replacements were offered at our cost.
Restocking fee applied only to altered returns, with prior notice.
Professionalism was maintained throughout abusive correspondence.
Documentation supports the timeline, communication, and item condition.
Public claims suggesting unfair treatment are factually incorrect.
Summary
Our actions were fair, transparent, and consistent with Terms and Conditions:
Order placed knowing the stock situation.
Items delivered accurately within 10 weeks.
Returns were unsuitable for resale.
Restocking fee applied only due to condition, accepted by the customer.
Replacements and support offered at our cost.
We remain committed to fairness, transparency, and professional service, fully supported by documentation and photographic evidence. Misrepresentations will be addressed accordingly. JUST AS A NOTE THIS INDIVIDUAL HAS CHANGED THE POST AND CORRECTED THINGS.
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