Royalcraft Omdömen 

Great service, had a few issues with damaged items but they were replaced without hassle and delivery was prompt and on time so would happily recommend

Delivered without any of the fixings - screws etc.
Replacements arrived in post a day later but still incomplete.
Sent pack for a 5 seater garden sofa instead of a 6 seater which I had ordered.
Could not enjoy my garden on a beautiful bank holiday weekend.
Very disappointing indeed!!!

Fabulous product at brilliant price .

Unfortunately one of the back rests was missing. I wrote an email and no reply, then I called and was told that Georgina will call me back but no return call. I called again and then was advised that labels have been printed so assume the parts will be sent. Communications could be better.

29/08/2025, received the missing parts7 days later, however it was a bank holiday weekend. So happy now.

Good product at sensible price.
Very quick delivery for online order.

Good product just the wrong fixing kit so not enough bolts for my five seat sofa, so one of my family can’t sit down. Hopefully my email to Royalcraft will result in the bolts being sent.

Value for money, well packed and delivered on time.
Very pleased.

Ordered on-line, quick and easy, delivery updates spot on and a very quickly delivery service

I ordered a Royalcraft Sorrento 4 Seater Dining Set from the supplier Garden Street in April 2025. On assembly, I discovered that no screw holes had been drilled for the legs, so they could not be attached.

I was able to get a replacement sent because of this obvious fault. However, after three months outside, the table is severely discoloured, not only at the aluminium edge, but within the glass surface itself, leaving a mottled effect that cannot be cleaned. I am now in negotiation for a partial refund via the supplier, but the so-called quality of this piece left a great deal to be desired.

It said 5-7 days for delivery but it was actually going to be in 2 days which was no good for us due to being on holiday. Rang the contact centre who arranged delivery for 21/7/25 as it was when we were home.

Love my outdoor table & chairs, great price, great quality and speedy delivery. 5 star service

Ordered a parasol on a Saturday, it arrived on the Tuesday - very good - (though no notifications regarding delivery).
The parasol was faulty, so I rang on the Wednesday and was asked to put details in an e-mail. I received a reply within an hour, confirming that a replacement would be sent. I'd asked it would be possible to deliver it by Friday, but that couldn't be guaranteed.
It arrived on the Thursday.
So a shame that the original was faulty, but an excellent response to rectify the issue.

FABULOUS COMPANY!
Excellent product's, service and quality!
Highly recommend

Easy online ordering, quick delivery and excellent customer service

Third time returning customer...
Purchased a Wentworth lounge/ dining set last year with firepit table after being shown round the showroom by Aqeel. Few weeks later I returned to purchase a parasol and base. Last week, I returned to purchase their Lugano Polycarbonate Gazebo. There's a reason I return here - the quality of their furniture is top notch, delivery is very fast given I live 10 mins away.

A huge shout out to Aqeel - he is an asset to this company! His customer service skills, knowledge on all sets of furniture in terms of sizing, instructions on how to put furniture together and maintenance is spot on. I'm sure the other colleagues are lovely but there's noone else I'd rather speak with other than Aqeel. Very approachable, professional and as I say, very knowledgeable on furniture sets which saves time and helps with quick decisions!

I've already recommended this place to family and friends, who have made purchases, and will continue to do so.

Top marks to the delivery company.
Items despatched next day, excellent communication regarding delivery time, and very polite helpful delivery team. Having had a Royalcraft patio set for some years we were really happy to find this option to purchase just two more chairs without having to get yet another table we didn’t need! Style is slightly different, and the rattan lacks a little quality than our set from 5yrs ago, but still robust, and cushions look smart. They’re definitely waterproof! Happy, and have recommended.

We ordered the Mayfair/Aspen firepit table, which is great.
When it arrived we noticed one corner had been damaged (as can happen in transit) and contacted Royalcraft customer services by phone. They advised to email pictures of the damage, which I did and received and automatic acknowledgement. The following day we received a response immediately offering us a replacement top, which we agreed to.
Richard (?) phoned us and arranged for a team to dismantle, and replace the top within 2 days at our home.
The team arrived when promised, were friendly and did an excellent job.
All in all, I am totally satisfied with both the quality and look of the table itself and the superb customer service and support team from Royalcraft...
I couldn't commend them more highly- one extremely satisfied customer!