Due to an error on my part, I had to request the assistance of customer service. Ana-May picked up my request and was nothing short of amazing. She really went above and beyond to resolve my order iss... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Overall the service has been very good but sadly the items chosen were of poor quality. I had been waiting for a refund since June and only noticed last night that it hadn't been sent. Rosie in CS d... Se mer
Företaget har svarat
I made contact with Rowen Homes to enquire about my return of an order and Ana-May responded very quickly and efficiently and sorted this out for me which was great. Rowen Homes is a lovely compan... Se mer
Företaget har svarat
Fantastic customer service from the team in assisting us with the purchase of our sofa suite with them. Ana-May helped us from initial point of contact through to purchase. Thank you and we look forwa... Se mer
Företaget har svarat
Företagsinformation
Om Rowen Homes
Skrivet av företaget
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Kontaktuppgifter
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, Storbritannien
- 0191 743 0219
- hello@rowenhomes.com
- rowenhomes.co.uk
4,5
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Grace was really helpful when dealing…
Grace was really helpful when dealing with my issue regarding a damaged order. She was responsive and resolved the issue promptly. Thanks Grace!
23 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Jen, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
I ordered a piece of furniture
I ordered a piece of furniture - a bed and then didn’t hear anything. I telephoned and then Jess dealt with my query and the bed was delivered a couple of days later. Then the bed arrived it had a stain. I am now in talks about the bed.
21 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Romina, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. I can confirm we have your images, and my colleague will be in touch with steps of how to rectify this issue. https://rowenhomes.com/pages/contact-us - Team RH x
Love love love the products
Love love love the products! Ordered twice in one week because the price and fast shipping! The flowers are beautiful and items go perfectly for what I was looking for! Going to save up for a big beige fluffy blanket for my next purchase
21 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Ashley, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
This was a shout out to grace from…
This was a shout out to grace from rowen homes as she sorted out a problem I had with delivery. They attempted twice even though I was in I don't think they came at all but contacted rowen homes and grace dealt with my issue. I'm now happy that I've received my 📦. Thanks to grace.
21 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Louise, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Brilliant service
So many retailers nowadays don't offer a contact number, or make it really hard to find let alone speak to someone!
Caroline was SO helpful. My wallpaper samples had gone missing in the post so she refunded me in full and send out a new batch.
Brilliant x
21 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Hannah, thank you so much for your review. Caroline is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Rang Rowen customer service and spoke…
Rang Rowen customer service and spoke to Rosie . One of the pre lit Christmas trees was damaged . I must say the customer service is second to none . Rosie solved my issue with professionalism, understanding and kindness . A great company, service and quality of products excellent
21 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Christine, thank you so much for your review. Rosie is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent service
I have ordered a few item from this company and always been really pleased with goods. They have a great customer service department who are very helpful and pleasant. The items have been sent speedly with good communication. I would not hesiatate to order from this company
10 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Eileen, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Great service but product very cheap…
Great service but product very cheap and really not what I expected...false flowers very small and plastic looks cheap.
Very disappointed
20 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi , I’m so sorry that your order has not met your expectations. This does not meet the high standards we set ourselves. We want all our products to be exactly as you’d expect. If you haven’t already, please get in touch with us and we will work to get you the best resolution we can. https://rowenhomes.com/pages/contact-us - Team RH x
Think carefully about paying before you actually know 100% you will receive your item.
Ordered two gold and cream cushions stock said 2 left in stock placed order and paid plus postage £30.47 .
My money taken instantly and message back your order is cancelled and a refund will be issued in 5 to 10 days .
Plus a credit of a gift card to for £10 which has to be spent on the account which would obviously mean spending more money of mine . And they ask you will you accept the £10 credit but you CANT ACCESS a person.
Everything was on line .
Then if you try again you get a reply saying we understand your query was dealt with . ??
No
Was also told that it’s my card holder who prevents my money from being paid back instantly.
I will check this and update on here
Not happy with the fact the company hold my money when they know they cannot supply the order .
Received a response from Rowen standard message reading other dissatisfied customers some still waiting for refunds seems same reply is sent ending with a x
18 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Lynne, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. I am very sorry that the items you ordered were out of stock. We do advise refunds can take up to 5/10 working days as a precaution, but this is normally much faster depending on your payment provider.
If you need any further assistance, we are always happy to help. You can reach our team via the link below. https://rowenhomes.com/pages/contact-us - Team RH x
Grace at Rowen was prompt and helpful…
Grace at Rowen was prompt and helpful with her replies and rectified my issues efficiently and with clarity. Perfect communication- thank you
18 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Rebecca, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Easy to order online
Easy to order online, really good quality at reasonable prices,fast delivery, kept me updated on delivery, couldn't fault a thing.
13 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Sharon, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
I ordered a rug and i ordered wrong…
I ordered a rug and i ordered wrong size, I rang rowen homes and Jenna was amazing she sorted it out and my refund straight away,
20 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Lisa, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
1 item missing from my order
1 item missing from my order
Emailed for advice , a lovely person named Maria dealt with my query rapidly and re ordered the missing item which will be here in a few days
Great customer service
Speedy response
Will defo be making more purchaces from Rowen
Thanks again Maria
19 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi , thank you so much for your review. Maria is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Can not keep buying your accessories…
Can not keep buying your accessories I'm addictive to your shop 🙈😆 Loads more to buy .Always on time and packaging amazing What an amazing shop Thanks
19 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Deborah, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Love love love Rowen Homes
Love love love Rowen Homes. Done a couple of purchases for my new salon and cannot wait to put it all together. Customer service was amazing, I spoke with a lady called Steph when I called about a delivery enquiry. So helpful and reassuring!
19 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Grace, thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Lovely quick response from Steph
Lovely quick response from Steph! Thanks so much for your help 😊
19 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Nikki, thank you so much for taking the time to leave a review! Steph will be thrilled to hear this — we'll be sure to pass it along. Hope to see you again soon for more wonderful Rowen pieces
Team RH x
Prompt, friendly and Efficient staff
I had an issue with an item I bought from Rowen but I would like to say how prompt, polite and efficient the staff dealt with it. Rowen sells the most beautiful items and would definitely order again. Top customer service and a solved solution ! Thanks again
19 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Carol, thank you so much for this lovely review! We're really sorry there was an issue with your order, but so pleased to hear the team could put things right quickly and to your satisfaction. It means a lot to know you'll be shopping with us again — we can't wait to welcome you back for more beautiful Rowen pieces - Team RH x
Whilst bring extremely disappointed re…
Whilst bring extremely disappointed re damaged item delivered yesterday, I have to say that I was impressed how quickly and politely my issue was responded to by Poppy.
18 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Nancy, we're so grateful for your review! Poppy will be so pleased to know they made such a difference to your visit. - Team RH x
Beautiful candle and well made
Beautiful candle and well made! Delivery was excellent one issue is the gold one ordered looks more like silver which was a bit disappointing and can't return as my son lit it
18 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Claire, thank you for your review, so glad you love the candle and delivery went smoothly! Sorry to hear the gold shade wasn't quite as expected - Team RH x
I love Rowen Homes
I love Rowen Hones, I’ve had quite a few things from there now. Unfortunately my latest order arrived damaged and I had to get in touch with their customer services team. They emailed me straight away and arranged a refund for the damaged item. Thank you to the lovely Poppy for sorting this so quickly 🩷🩷🩷
18 augusti 2026
Omdöme utan inbjudan
Svar från Rowen Homes
Hi Susan, thank you so much for your review. Poppy is such a star. I will make sure to pass on your feedback - Team RH x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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