ROTANA STAR Omdömen 29

orwa from their team literally scammed me lmao

Very bad experience the staff behavior is very bad they took the money but no car

We asked for a specific spec g800 which was on their site. Got a completely different g900. Over all not awfull but not ideal.
First said no deposit. Then had to pay a 300 something deposit which would he refunded to my card. Still havent received it after almost 2 weeks. Then they say its a fee and not a deposit. And now they are not responding anymore.
Way more expensive than competitors.
We cancelled our future reservations. And they acted like we didnt and came with the cars to our adress saying that we screwed them by not communicating. While they are the ones that are not responding anymore.
They also tried to sell us a fee that the other people werent allowed to drive the car. Only the person who signed the contract. After saying that it is nonsense they said it is possible for more people to drive.

Full lack of transparency. Not a single word about the cost of exceeding the mileage limit was mentioned in the correspondence. At the time of return, they first said it would be 15 AED per km, then 10, then suddenly 8. The price kept changing on the spot. In the end, they referred to a signed document stating 2–20 AED per km and charged accordingly. Apparently, informing customers clearly in advance is not part of their standards. It honestly feels like they rely on customers not noticing or not questioning it. A complete waste of time and a very unpleasant experience

Very disappointed with this rental experience. We booked a specific car, but when it went for service, the company replaced it with an older, lower-value car and has still not returned the original one after a full week.

I’ve called multiple times and each time I’m told “we’ll update you,” but nothing ever happens. We are essentially paying for a higher-value vehicle and receiving a worse one, with no clear communication or timeline.

This is poor customer service and unfair to customers. I would not recommend unless this issue is resolved properly!

Car was dropped off over an hour late, and wasn’t the car we booked despite reconfirming it the night before

DO NOT EVER DO BUSINESS WITH THESE SCAMMERS.

I rented the Blue GT63 Saloon and they gave me a GT53 with FAKE badges and a FAKE spoiler. I was expecting the 4L V8 as advertised on their website, but that is not what I received. I received a 3L GT53 instead.

When I went to return it, I was met with absolutely clueless, ignorant, incompetent staff who were passing my problem from person to person. I was standing around for around 2 hours before they eventually put me in a Bentley, which is NOT what I paid for and NOT what I wanted, but I had no choice as they were refusing to give my money back and constantly telling me to wait.

Not only that, but when it came to handing the car over, I was told the driver would collect the car from me at 11AM. I was sat waiting around until 1PM, and then they told me to drive the car to the dealership or they would CHARGE ME FOR ANOTHER DAY!!

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD. STAY FAR, FAR AWAY FROM THESE SCAMMERS!

Stay away.

I was explicitly promised a 2025 model G-Class. Instead, I received a G-Class from model year 2020, with visible damage throughout. The condition was catastrophic—one of the rear tires did not even have a proper cover.

Just one day later, the vehicle suffered an engine failure, which forced me to return and replace the car. While this replacement initially seemed convenient, I was again given another G-Class from 2020, this time in white, and once again with numerous defects and complications.

The vehicles provided did not match what was promised, neither in model year nor in condition. I strongly advise others to stay away.

I booked a G63 2 weeks ago and today at 8am should i get my car but the driver game with a bentley and said the G63 would be ready in 3 hours. This Company is not Trustfull they came with a different car and negotiated with me

The experience was fun and the staff were nice, the car was in okay condition for 130,000km. Altough the interior was quite broken and there were alot of different errors internally, which was a little worrying. The booking and recieving was smooth and very fast, but when I was going to return it the communication was bad and i had to wait for over 3 hours until someone was there to pick it up. The price on the other hand was really good and the accommodation for younger drivers was nice. I don’t know why the other reviews say scam, because I did not have any issues with overcharging or late delivery. Only thing keeping me from rating 5 stars is the condition of the car and the communication when recieving the vehicle. Don’t get me wrong, the men that picked the car up were really nice and professional!

SCAM, you rent a car but when you are there, they tell you excuses like, the car is not here, is in the mechanic or is not aviable "today". You have to pay all the cars you rented the first day and then they tell you excuses... Don't rent a car here!!!!

Hands down the worst car rental experience I’ve ever had. Nothing about this place is what they claim on their website. The car I got looked nothing like the pictures — old, worn out, and honestly felt unsafe to drive. It rattled the whole way and clearly hasn’t been properly maintained in a long time.

The staff were totally clueless. Every time I asked a question, I got a different answer from a different person, and no one seemed to know what was going on. Communication is a total mess, and it felt like they just don’t care once they have your money.

This company is untrustworthy, unprofessional, and not worth the risk. If you value your time, money, or safety, go somewhere else. I wish someone had warned me before — so consider this your warning.

I had my third amazing experience with Waleed and the team at Rotana Star !!
Dealing with Waleed was super easy from the start, I have full confidence in recommending him for an awesome experience in Dubai. I got met at airport and it was super easy and I was off in 5 minutes. Earlier in the year they came to my hotel with 2 cars to try!!
I know I’ll be back when I want a supercar here. Thank you Rotana
George C

Be carfefull when u rent from these cowboys tye cars they give have problem with the cars already and when u return them they charge the customers thousands of pounds.
They dont have an excess insurance cover even though they say you are covered.
Cowboys and scammers be carefull renting in dubai

Ich habe bei einer Autovermietung einen Lamborghini gemietet und das Fahrzeug in einem katastrophalen Zustand erhalten: Es war schmutzig, beschädigt und wies zahlreiche Mängel auf. Kaum war ich losgefahren, gingen mehrere Kontrollleuchten an. Daraufhin rief ich den Vermieter an, der schließlich kam, um das Auto abzuholen. Danach verlangte man von mir 10.000 Dirham, die ich jedoch nicht zahlen wollte. Anschließend drohten sie mir sogar mit einem Ausreiseverbot aus Dubai.
Mein Fazit: Finger weg – das sind Betrüger!

dO not dEL WITH THIS COMPAN - THEY ARE not WHAT THEY SHOW. I HAD CONFIRMED A rr WITH THEM - THEY HAD CONFIRMED WHEN THE DATE CAME THEY GAVE EXCUSE OF SOME ILLOGICAL REASON AND GAVE ANOTHER CAR - THEIR RATES ON THE WEBSITE ARE VERY REASONABLE - BUT THEY WILL CHARGE YOU 4 TIMES MORE - WHEN PICKING THE CAR THEY WILL ASK FOR MORE MONEY AND ALSO THE DEPOSIT IS TAKEN - I DEALT WITH A GUY CALLED GAITH - WHEN CONFIRMING THE CAR HE PICKED MY CALLS - WHEN IT CAME TO ASK MY DEPOSIT BACK HE STOPPED ANSWERING AND THEY DID NOT GIVE BACK MY DEPOSIT THE TOTAL AMOUNT THEY TOOK FOR THE CAR WAS 4 TIMES MORE ON THE WEBSITE. MIND YOU ALSO THE RR AC WAS NOT AT ALL WORKING WELL. THE CAR WAS NOT IN GOOD CONDITION AND THIS WAS MENTIOND TO THEM. THEY ARE VERY UNPROFESSIONAL. THEY CHARGED ME 4 TIMES MORE THAN ACTUAL RATE ON THE WEBSITE.

من أهم الشركات

If you want to deal with this company deal with Orwa very good man.A guy called Kalid very rude and harsh,he acts like he is the owner the car had an issue then he was rude so that they won’t change khalid is super rude pathetic and full of racism

DO NOT RENT FROM THIS COMPANY!!!!
Starting off I ordered yesterday a Lamborghini they then came with a McLaren and told me that u would swap it within 3 hours you did not, you guys was meant to come back at 10 am to swap the car for the Lamborghini then the car only arrived at 6 pm which I was not happy with as yesterday I only got 4-5 hours in the car as me and my partner was tired so we went to bed at 11pm. Then this morning I go to the water park at altantis I text your page to collect the car this morning at 10 am I never got an answer till 2 pm then your colleague mazen . F spoke to me very rude and was very bad customer service skills from him which we did not appreciate I asked him if I could finish of my water park day and bring back the Lamborghini at 4:30 which was only 2 hours more baring in mind I wasn’t even driving the car as I was in the water park, he the replied with “ No your rent finish from 10:00 morning” which made me have to leave the waterpark and drive back to my hotel which I then had wasted a pass to go on the waterpark, this has made me very upset as it was one of the reasons I wanted to come to Dubai I have wasted £150. You then over charged me for many things that I already payed for which I just payed because I wanted out of the situation with yourselves, these being u telling me I had to pay for fuel on the McLaren that I already put fuel in to the top. The only good employee of yours who was helpful is louay he was very respectable and polite to me and my partner and understood the process of what we was going through which I am thankful for. I will not be a returning customer and having already had 3 cars of you guys I was planning to get the next 5 days more cars but I won’t be terrible customer service terrible company nothing good to say about it.

AVOID AT ALL COSTS

- Liam

Absolute gangsters - do not use this business under any circumstances. The car was hired and returned with a slight scrape on the alloy, they have held my son to ransom, scared the life out of him and took his fingerprints and charged him £3000. It is disgusting and criminal. I have the pictures and the letter off them for evidence.