I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Se mer
Företaget har svarat
I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Se mer
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Se mer
Företagsinformation
Om Rose & Caramel
Skrivet av företaget
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktuppgifter
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Storbritannien
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,8
Bra
446 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing!!
Slowly becoming my favourite company.
Amazing customer service, totally in love with the products especially the so so dark tanning serum!
Quick delivery.
10 januari 2026
Omdöme utan inbjudan
Get products going to make lovely gifts…
Get products going to make lovely gifts x fast delivery also thanks x
2 januari 2026
Wow is all I can say
Wow is all I can say. I have tried soooo many tans and none of them compares too your tan!!! It actually leaves you looking like you’ve been on holiday for a week!
30 november 2025
Svar från Rose & Caramel
Thanks for the feedback! We’re really proud of our formula, so we are thrilled to hear it’s become your favourite. Enjoy the tan!
Prompt delivery
Prompt delivery. My daughter loves this tan lotion and I bought it at a bargain price!
30 november 2025
Amazing customer service
Haven’t yet received my order to try their tan but I want to leave a review purely based on their amazing customer service. I ordered via TikTok shop but the shipment was delayed by over a week and I messaged Rose & Caramel and they were extremely helpful, pushing and nudging TikTok to ship my order so I had my products in time for my graduation. when my order was still not shipped by TikTok they went above and beyond, adding more serum onto their website so that I could order the same products as on TikTok and even gave me a free delivery code to ensure I received the same price. I am super excited to try the products but wanted to write this review straight away to acknowledge them for their amazing, considerate customer service.
28 november 2025
Omdöme utan inbjudan
Fabulous Customer Service
I had a minor issue with my order when I made it online during black
Friday m, however Christina was quick to resolve my issue, and ensured my order was all correct before it was shipped to me. She was quick with replying, efficient and responsive. Really appreciate your help Christina, credit to the company! I am looking forward to receiving my tanning products. I don’t use anything else, and looking forward to gifting some to my friends for birthdays/Christmas.
20 november 2025
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for taking the time to share your experience! We're sorry to hear there was a minor issue with your Black Friday order, but we’re thrilled that Christina was able to get everything sorted quickly and smoothly for you. We’ll be sure to pass along your lovely feedback - she truly is a credit to the team!
We’re delighted to hear how much you love our tanning products, and we hope you enjoy your new goodies just as much. It means a lot that you choose us not only for yourself but also for gifting to friends and family. Thank you for your continued support!
Rose and Caramel x
Svar från Rose & Caramel
Thank you for your kind words! We’re delighted to hear you enjoyed our service, speedy delivery, and pricing. We really appreciate your support!
Rose and Caramel x
Fantastic products & brilliant customer…
Fantastic products & brilliant customer service. I recently had an issue with a delivery, which is the first problem I’ve ever encountered with this brand and it was handled perfectly. Every product I’ve tried has been perfect, they do not disappoint!!
6 november 2025
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve enjoyed our products and that our team could resolve your delivery issue smoothly. Your kind words mean a lot to us, and we’re so glad we haven’t disappointed you. We can’t wait to share more amazing products with you!
Rose and Caramel x
I would say the tan facial drops are…
I would say the tan facial drops are good , wish i could say the same for spray tan , when it had developed it has left with the worst streaks ever dark patches everywhere not golden dark brown, so i would advise to be very cautious of it
3 november 2025
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you for sharing your experience. We’re glad to hear you enjoyed the tan facial drops! We’re very sorry to hear the tan didn’t meet your expectations. I would advise to ensure that you prep your skin properly before tanning - this is really important, as it can affect how the tan develops. Your feedback is valuable, and we’ll make sure to pass it on to our team . We appreciate your honesty and review.
Rose and Caramel x
Svar från Rose & Caramel
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality 💛
Rose and Caramel x
Svar från Rose & Caramel
Thank you for your feedback! We’re so glad to hear your order arrived quickly - Rose and Caramel x
Svar från Rose & Caramel
Thank you! We’re so happy to hear you love your tan. Reviews like this make our day! 💛
Rose and Caramel x
Not actually recieved product yet
Not actually recieved product yet. Although I changed on company I pay with it still reverts back, which is an issue with the company not rose and caramel, however I did email immediately to ask address to be changed as the house is still empty awaiting new buyers to complete which can take a long time and they said they couldn't change address due to fast turn around for shipping. Not that fast though because I've asked my old postman and nearly a week later still hasnt been posted.
3 november 2025
Svar från Rose & Caramel
Thank you for taking the time to share this feedback - we’re so sorry for the frustration caused by the address issue and delay. We completely understand how stressful it can be when an order hasn’t arrived.
While we do aim to dispatch orders quickly to avoid delays, it sounds like your parcel may not have moved as fast as expected, and we’d love to look into this further for you. Please get in touch with our customer care team at customercare@roseandcaramel.co.uk so we can check your order status and make sure your product gets to you as soon as possible.
Thank you again for your patience - we really appreciate you bringing this to our attention 💛
the only good thing was the smell!
the only good thing was the smell!! after seeing all the good reviews on tik tok i decided to buy the so so dark tanning serum but was disappointed when i applied it (with a mit) and it took 2 hours to somewhat dry!!! even then it still managed to not stick and transfer onto my clothes now i have a line from where my waistband was… i washed it off and it turned out a lovely dark natural looking colour but only lasted a day ?! after that it has turned to tiger bread and my skin is so itchy and irritated even after moisturising it. i’ve had it on 3 days now and it’s so blotchy, there’s random lines everywhere and it’s stained my tops. i feel it just depends and is completely different for everyone as ive seen it look so good on other people after a week so but ive had a bad experience with this tan…
31 oktober 2025
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for sharing your experience with us - we’re really sorry to hear that the tanning serum didn’t work out as you’d hoped. We completely understand how disappointing it is, especially after seeing great results from others.
Our goal is for every customer to have a smooth, comfortable, long-lasting tan, so it’s concerning to hear your experience from a product loved by so many. We’d really like to learn more about your skin prep and routine so we can help figure out what went wrong and make things right for you.
Please reach out to our support team at customercare@roseandcaramel.co.uk - we’d love the chance to assist you personally 💛
Thank you again for giving our product a try and for your honest feedback - it truly helps us improve.
Rose and Caramel x
I really really wanted to like this…
I really really wanted to like this product :(
As a weekly fake tan wearer the thought of scrubbing my tan off honestly gives me PTSD every week. It’s exhausting and I leave it until 6-7 days so I’m fully tiger loafed skin at that point.
I saw the videos where people apply this product, wipe it off and their tan is gone and honestly thought hallelujah!
I’ve used a whole tub now to try and given a rational balanced view.
I’ve held off as I needed this to be my life saver. I read ‘verified reviews’ and wonder if these are people who have been gifted the product and leave reviews to dupe others.
To be honest it’s nothing more than a skin scrub.
I apply it leave it for a minute then still have to scrub my life away with my Tan Eraser mitt. It softens it a little bit but no more than a longer shower or bath would do. It also does not remove all your tan. You would need 2-3 applications for that.
I’ve even just used it on the stubborn last bits and it still requires a helluva scrub to remove.
I’ve followed the instructions to the tee.
Pros - it smells lovely and does feel soft.
Cons - no more than a basic skin scrub. Does not remove fake tan.
17 oktober 2025
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for taking the time to share your detailed feedback - we’re really sorry to hear the product didn’t meet your expectations. We completely understand how frustrating it can be when you’re hoping for an easier tan removal process, especially as a regular self-tanner.
Our formula is designed to loosen and lift old tan while gently exfoliating, but it sounds like it hasn’t worked as effectively for you as it should. We are confident with our self tan removers and their effectiveness and we’d love to learn a bit more about your routine so we can offer tailored tips.
Please reach out to our team at customercare@roseandcaramel.co.uk - we’d really appreciate the opportunity to help make this right for you.
Thank you again for your honesty and for giving the product a fair try 💛
Svar från Rose & Caramel
We’re so sorry to hear that one of your products didn’t arrive. That’s definitely not the experience we want for our customers. Please reach out to our team at customercare@roseandcaramel.co.uk with your order details so we can investigate and get the missing item to you as quickly as possible.
Thank you for letting us know, and we really appreciate your patience 💛
This is a great tan remover
This is a great tan remover. Works really well to bring skin back to a ‘normal’ base to reapply tan. Especially good for me as I have freckles and moles which tend to hold the colour.
30 september 2025
Svar från Rose & Caramel
Thank you for your review, we’re so glad our tan remover worked perfectly for you!
Speedy delivery and amazing product
Speedy delivery and amazing product, my favourite fake tan that i've ever used. So so dark looks incredible on and lasts without that blotchy patchy look when tan starts to fade. Can't recommend it enough. It smells amazing going on but you do get that fake tan smell for a couple of days even with showering but that's to be expected.
29 september 2025
Svar från Rose & Caramel
Thank you so much for the review! This is exactly what we aimed for when we created So So Dark, we’re so happy you love it!
Fab products and really fab service
Fab products and really fab service, quick turnaround and lovely packaging too!
4 september 2025
Svar från Rose & Caramel
We’re so glad you love the packaging, it’s something we’re always developing, so your feedback means a lot!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.