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Rose & Caramel Omdömen 

445
TrustScore 4 av 5

3,8

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Se mer

Betygsatt 5 av 5 stjärnor

Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Se mer

Betygsatt 5 av 5 stjärnor

Fast delivery and tan remover is an amazing product. Always has good offers on products

Företagsinformation

  1. Leverantör av skönhetsprodukter
  2. Skönhetsprodukter
  3. Kosmetikbutik

Om Rose & Caramel

Skrivet av företaget

At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.

We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.

Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.

You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.

We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.

VISIT WEBSITE SHOP VIRAL TAN REMOVER SHOP SELF TANNING

Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

445 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 60 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(445)

74 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Biggest waste of money

possibly the worst tan remover I have ever used. Tried it 3 times. The first time I tried it as recommended on the packing and it removed practically nothing. The second time I used more product and left it longer, I was still exfoliating for just as long had I not used it. The third time I tried as recommended as what I can only imagine was an ad and even less effectiveness.

DO NOT WASTE YOUR MONEY! The worst product and I only imagine it is being recommended so much is due to the company paying people for ad’s.

I also went to leave a 1 star review on the product on the rose and caramel website. The review never appeared. I then looked through all of the other reviews on this product which happened to be only 4 and 5 stars, I have seen other people say their negative review never appeared

16 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

CHEMICAL BURN - TAN REMOVER

TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said it’s now like cobblestones. It’s now been a week since this happened and still very painful in general but excruciating to close my eye, blink or move my eyeball. Has now became infected. On antibiotics, lubricants and cold compressions. Can’t sleep, work or drive properly. Do not get this product in your eye!!

15 april 2026
Omdöme utan inbjudan
Logotyp för Rose & Caramel

Svar från Rose & Caramel

Hi,

We’re sorry to hear about your experience. The product label does advise avoiding contact with the eyes and includes guidance on what to do if this occurs. This is standard information provided with all cosmetic products for safety reasons.

If you need any further assistance, please don’t hesitate to contact us at customercare@roseandcaramel.co.uk.

Rose and Caramel x

Betygsatt 5 av 5 stjärnor

Rose and Caramel is amazing

Rose and Caramel is amazing, i’ve used their tanning foams and tanning removers and all have been perfect. When ordering a new Intensity Super Dark tanning mouse it unfortunately came with a crack to the top, I made sure to write an email to ensure the company knew this had happened. No asking for a reply nor a refund or replacement, however Tasha got back to me the next day with not only really helpful information but stating a replacement has already been processed and on its way!! Couldn’t be more impressed with the customer service and products with this company and can’t recommend them more!!

20 april 2026
Omdöme utan inbjudan
Logotyp för Rose & Caramel

Svar från Rose & Caramel

Thank you so much for your incredible review! We are so happy to hear that you've been loving our tanning foams and removers.

We were so sorry to hear that your Intensity Super Dark arrived with a crack, but we are thrilled that Tasha was able to step in and get a replacement sent out to you immediately. We always want our customers to receive their products in perfect condition, and Tasha will be delighted to hear that her quick action made such a great impression!

Your recommendation and kind words truly mean everything to us. Thank you for being such a loyal customer, and we hope you enjoy your new mousse!

Best regards,

The Rose & Caramel Team x

Betygsatt 5 av 5 stjärnor

Really impressed

I have just used the intensity mousse for the first time and I'm really impressed. It dries well and doesn't feel tacky to the touch. I haven't tried a red undertone tan before and it really works with my skin tone.

31 mars 2026
Betygsatt 1 av 5 stjärnor

Can’t review as I haven’t received the…

Can’t review as I haven’t received the product!

31 mars 2026
Logotyp för Rose & Caramel

Svar från Rose & Caramel

Hi,

Thank you for your message. We’ve reviewed your order details and can confirm that it was delivered within the timeframe you selected, taking into account the specified opening hours.

If you have any further questions or need assistance, please don’t hesitate to get in touch.

Rose and Caramel x

Betygsatt 2 av 5 stjärnor

Bad colour and doesn’t last

Awful fake tan goes tiger bread in 2 days which isn’t normal. The colour is really orange too. I think they want to sell their remover more than the tan

30 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It’s been a week since I sent their…

It’s been a week since I sent their customer service two emails. Their website on google says first time orders get a discount, and then on their website it says you get a free remover product. Yet it’s entirely unclear how you add either of these to your basket. I subscribed and now I have nothing to show for it. Weekly spam from them but no human has replied to my emails. The tan was also on offer that day for 9.99 but now is £13.49.

29 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

please don't waste your money or time!!

avoid this brand if you a) don't want to be ripped off b) want to have a reliable flawless tan

I know tanning is hard to get right at the best of times, but I was really looking forward to trying this one after seeing their review videos and positive written reviews all over their website etc.

did the purity clear spray tan before I went to bed and slept in it... followed the instructions on the packet, everything....woke up in the morning to a complete brown splotchy mess😭

the hardest and horridest part though - trying to get the tan off - I've literally used everything (their tan removing gloves, their 60 second remover, baby oil the lot ) still got the tan as brown and as horrible as ever and I can't see it coming off any time soon.

25 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Velvety Super Dark Tan

THE best tan I have ever used! I’m so naturally pale and I find it hard to get a good/natural looking tan from fake tan but their Velvety Super Dark tan is actually insane, it made me look like i had just come back off holiday nevermind a fake tan!!

17 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Hasn't irritated my psoriasis!

I have mild psoriasis and most self tans can aggravate it, making it worse for days after. I decided to try Rose and Caramel from reviews I saw and I can honestly say, it's the FIRST self tan i've used that hasn't irritated it at all!

5 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay away from this product

Stay away from this product. My daughter used it and her skin practically melted off. Two weeks later her skin is still flaking.
Don’t know how this is allowed to be sold

1 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Chemical Burns on my face

I am absolutely devastated by my experience with this tan remover. I followed the instructions exactly, including carrying out a patch test and leaving it on for just one minute as guided. Within a very short time, my skin became intensely painful, bright red, and started blistering.

The pain was so severe that I had to attend A&E. The doctor said it resembled a chemical burn and prescribed topical creams and painkillers. I am now dealing with oozing blisters and significant discomfort.

My skin was perfectly healthy before using this product, and I am extremely upset about the damage it has caused. I would strongly urge others to be cautious, as this has been a very distressing and painful experience.

17 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

gave me burns and didn’t even remove…

gave me burns and didn’t even remove the tan

2 februari 2026
Logotyp för Rose & Caramel

Svar från Rose & Caramel

Hi Izzy,

Thank you for your feedback. We’re very sorry to hear about your experience.

We’d like to reassure you that all of our ingredients are fully UK and EU compliant and have been safety assessed, so they are not formulated to cause burns. That said, we understand that everyone’s skin is different. If you have sensitivity to exfoliating products or fragrance, it may be that this particular formula wasn’t the best match for your skin type. This is why we developed a remover range, suited to sensitive skin.

Our Customer Care team would really appreciate the opportunity to look into this further and help you find a product better suited to your needs. Please don’t hesitate to contact us at customercare@roseandcaramel.co.uk, and we’ll be happy to assist you.

Thank you again for bringing this to our attention.

Rose and Caramel x

Betygsatt 5 av 5 stjärnor

Amazing!!

Slowly becoming my favourite company.
Amazing customer service, totally in love with the products especially the so so dark tanning serum!
Quick delivery.

10 januari 2026
Omdöme utan inbjudan

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