Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Se mer

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Det här tycker kunderna
I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Se mer
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Se mer
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Se mer
Företaget har svarat
Företagsinformation
Om Rose & Caramel
Skrivet av företaget
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktuppgifter
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Storbritannien
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had the Nudity tan
Had the Nudity tan, really good and natural looking. Made to feel comfortable. Will use again.
Amazing tan and removal range
Can’t fault any of the products from the tans to the removal , everything is carefully thought out , well presented and easy to use , the tan never fails to impress and the removal range just melts your tan away - worth every penny !
Amazing on sensitive skin/psoriasis
I’m absolutely blown away by the products! From the tan to the removers, applicators and everything in between.
I have psoriasis so I struggle to find products that I can use on my skin but the velvet tan is incredible and goes on so smooth, the application, colour and coverage is just amazing I love the way it looks on my skin and the fragrance free version is gentle enough so there is no irritation.
Now the tan removers, oh my word. I honestly can’t praise them enough they work like magic. Getting tan off my skin has always been something I’ve struggled with, I usually have to scrub and scrub to remove my tan which makes my skin bleed. With the rose and caramel remover I just leave it on for one minute, wipe and it’s gone, no scrubbing so no bleeding. I’m amazed that something that works so well and so quick can also be so gentle on my skin.
I will definitely be a returning customer from now on and recommending to all my friends.
Love love love!!!!
Fake tan remover doesn’t work!
Ordered the fake tan remover, followed the instructions and it doesn’t work. I’ve emailed customer service and had no response.
I have ordered from rose and caramel a…
I have ordered from rose and caramel a few times and I’ve never had a problem, the tans are good, the tan remover is the BEST I’ve ever used definitely recommend!
Also, won a competition from them and I received it within a few days of me giving them my name and address. I won the new bronzer and wowwwwie it’s so nice, such a good colour and blends out amazing, looks great on the no make up days😍😍😍
Nudity is the best tan on the market
After using multiple tanning products on the market i have finally found my go to tan, i will never waste money buying another brand again. I would not class myself as an expert tanner, i only tan when i have an event or special occasion. The tan is easy to apply has a nice smell and the best thing about this tan for me is it doesn't transfer on my white sheets. I always wake up with a natural streak free glow and the tan fades naturally. I absolutely love this tan and recommend it to all my friends.
Best tan and tan remover I have used
Best tan and tan remover I have used! Nothing gets the tan off like it!
I use this brand regularly and love it…
I use this brand regularly and love it so much. Every single product is wonderful. Their customer service is amazing and friendly. I recommend them all the time to my friends 💕
I have been using nudity Aqua for…
I have been using nudity Aqua for around 12 months and my skin has never been better. It leaves my skin so fresh and dewy unlike any other facial Tanner! I have also just started my first bottle of the power shot collagen drink after seeing such great reviews and I must say I am only 2 weeks in and already feel more energised and healthy so I will keep you updated on any further progress! I am yet to try the famous fake tan remover but it is next on my shopping list!
The perfect tan!
I use Nudity Aerosol on my face on daily basis and it gives me the perfect summer glow! I get so many compliments! I'm obsessed! I would recommend to anyone who loves fake tan!
Best tan I’ve ever used
Struggled to find a tan for my pale skin tone and then came across Rose and Caramel Intensity Mousse. Hands down the best tan for pale skin, really brightens my skin whilst giving me an unreal natural bronzed colour. Recommend this to everyone, best tan ever❤️
Absolutely awful
Absolutely awful !
I ordered the new cleanse mask stick along with tan remover. Thought I’d try the new product which was the mask stick. When I opened it it was in terrible condition I think they are just quickly making and thinking of new products and throwing them out there when I email customer services I got told it was normal and I had pulled the bottom off and it was supposed to look how it was. I would never sell a product looking so terrible considering the price they charge 🤷♀️ won’t be using rose and caramel anymore!
HORRIBLE TAN
HORRIBLE TAN, doesn’t stick to your skin at all, had nasty black stuff init and smelled awful!
Love there tan remover I couldn’t be…
Love there tan remover I couldn’t be without it, saves you so much time and energy!! 10/10
This was my 3rd time purchasing the…
This was my 3rd time purchasing the 60secind tan remover &;WOW It is the best tan remover I have ever used & smells amazing & so easy to apply& remove 👍 would deffo give it 5 🌟 🌟🌟🌟🌟
They service was excellent 👌
By far my most favourite tan
By far my most favourite tan! I’ve used many brands over the years but Rose and Caramel has to be the best. I love that you can layer their tans for a deeper finish and I also think their 60 second remover is a must have!
No nasty smell
No nasty smell, brilliant colour and drys very quick. I used the light to medium which was just right. Will definitely be buying it again.
My favourite tanning brand
After trying loads of different brands of tans and never finding a good fake tan i found Rose & Caramel. The intensity tan is amazing, apply's like a dream and develops into a gorgeous bronzed tan. I have recently used there Purity excel tan remover and it is a game changer. It literally washed away my fake tan within a minute. Definitely recommend Rose & Caramel there products are amazing.
Does not live up to the hype
I have tried numerous self tanning products over the years and with all the hype about trinity tan and exfoliator I decided to try it. Sadly it was one of the worse products I have ever tried. The tan was very black and dirty looking going on. It didn't look good when developed and was very patchy. The exfoliator was like a paint stripper and burnt my skin. I dont have sensitive skin and never had this happen with any other exfoliating products I have ever purchased. Have to bin it which is a shame cause the products are more expensive than most others in the market. Very disappointed.
Never will I buy from trinity tan again…
Never will I buy from trinity tan again after being a loyal customer for the past few years . I can't even be bothered to explain as it frustrates me. I'll be looking elsewhere.
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