Roofracks.co.uk Omdömen 

188
•
TrustScore 4 av 5

3,8

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Poor shipping and delivery, item ordered on Monday night but only received by Royal Mail on Friday. Called the team multiple times, at one point I was promised it was gonne be sent on next day service... Se mer

Betygsatt 5 av 5 stjärnor

I had an issue with a Thule bike rack and contacted for advice. Polly was exceptionally helpful throughout giving various pieces of advice as to how to resolve it, even contacting Thule themselves.... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service today, despite the torrential rain. Literally, the heaven opened. The guys waited until it stop slightly and made some space. This enable me to back up the car into the storage unit,... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

After an altercation with a height restriction entry barrier, our old Thule wingbars and footings were in need of quick replacement (holiday v shortly). “Roofracks” had all replacement bits in... Se mer

Företaget har svarat

Företagsinformation

  1. Biltillbehör

Informationen kommer från olika externa källor

Dedicated to absolutely everything Thule and Rhino, including roof bar systems, roof boxes, bike racks, water and wintersports carriers, luggage and all associated products.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

188 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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3,8

Alla omdömen

(188)

5 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Very happy with the service we received

Very happy with the service we received. Ordered a Thule roof box and go bag set to replace an old top box that was too big for our new car . Delivery was extremely fast and arrived 2 days after ordering. I couldn’t find my confirmation email from them but had not noticed it in spam under Snow chains . James happy to send another copy. But that was my mistake. Would definitely buy again from them

16 juni 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you kindly for your positive review which is much appreciated. We do our best to get orders delivered to customers quickly and I am glad we were able to get yours to you safely and promptly.

Betygsatt 5 av 5 stjärnor

A supplier that goes the extra mile

A supplier that goes the extra mile. As I was considering who to purchase my roofbars from online I could see that some suppliers suggested they may be able to match keys if they had the key number in stock. I called two suppliers. The other supplier just offered a full set of locks that I would have to change myself. Roofracks said that the number I had was an old number. I also asked about delivery. I ordered from Roofracks as the delivery was good and the matching key wasn't a major issue. The racks arrived ahead of schedule and I was pleased to see that they had searched around their stock and found a set of fixings with keys that matched my existing equipment. Thank you.

15 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

John was a fantastic help!

John at Snowchains Europroducts provided me such fantastic service! I wanted to upgrade my roofbars and fitting kit for new car and he worked through all of the options and answered countless questions from me quickly and professionally. New bars on on their way!

9 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First class experience

First class experience. Ken answered numerous emails. Then assistance was given when I had product technical difficulties. Team were superb. Very happy, the service was excellent. And as a Thule dealer my locks were changed to same key, great. Do not believe a few poor reviews - this business has great after sales which you can’t put a price on! Thank you team.

18 maj 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you for your glowing review Chris! It was my pleasure to help you with everything. Ken

Betygsatt 5 av 5 stjärnor

Very Impressive Proactive Customer Service

Hugely impressed when I got a call out of the blue from Roofracks after I placed my order. They were calling me to let me know what I ordered would have been too large for my car. They helped me change my order to the right size roof box and made all the adjustments to my payment. Many other companies would have taken my money and let me deal with the problem. So glad I decided to shop with roofracks rather than chance it with Amazon.

18 maj 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you kindly for the positive review. We are a bit old fashioned in that we try to check orders and not just send them straight out, so that we can try to make sure customers get what they need, not just what they have ordered. It was my pleasure to make sure that you got the right roof box to match your car.

Ken

Betygsatt 5 av 5 stjärnor

Great service

Great service: knowledge advice, timely delivery and follow up. Second set of roof rack after 5 years and service has been as good as last time.

8 maj 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Used to be easy

Twenty two years ago. I walked into a motor accessory shop and bought a roof rack off the shelf
Not so easy today. Racks are no longer available
And buying roof bars is a minefield with different fitting kits for cars
Snowchains Europroducts trading also as roofracks co uk make it much easier. their website was superaltive at quickly guiding me to the CORRECT choice No room for doubt I ordered a kit yesterday and it was delivered at 07:15 hrs today
Need roof top accessories or racks for your car ? Look no further

7 maj 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you very much for your positive review Hewlett. We've tried to make our website as intuituve to use as possible and I am glad to hear that you found it exactly so.

Betygsatt 5 av 5 stjärnor

Having travelled about 80 miles to…

Having travelled about 80 miles to collect my item the staff were extremely welcoming very efficient and helpful. Under COVID-19 rules and regulations they were very mindful of safety.

13 april 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you kindly for the review Clive. It was my pleasure to help you' safely!' with your purchases on this occasion. I hope you had a good drive back.

Kind regards
Ken

Betygsatt 5 av 5 stjärnor

Great experience

Great experience, ordered online after advice from Ken. Turned up this morning at 9am by 930am my new roof rails and box were all fitted. The Team explained how I remove for storage. Highly recommend.

26 mars 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you for th recommendation and review James. It was our pleasure to fit your new roof box for you.

Ken

Betygsatt 5 av 5 stjärnor

Quicker and cheaper than Amazon.

Perfect service. Using the useful car model selector on the website, I placed an order for some Thule aero bars at 13:30, I had fitted them by 11:30 the next day due to them arriving the following morning. All done and dusted in less than 24 hours. Lots of delivery notice emails stopped me having to guess on a day too.

25 mars 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top notch service!

Needed to buy a pair of bike carriers, these guys had a great price, and were local, but with work commitments I was going to be unable to collect prior to the weekend. I rang them, and found out they have an excellent after hour collection service. The communication was great. Made life very easy, and I'll definitely use them in future.

9 mars 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you kindly for the positive review Nick. It was our pleasure to arrange out of hours collection for you and I am sure you will be enjoying the new bike carriers for many years to come.

Betygsatt 5 av 5 stjärnor

Excellent service from Ken at…

Excellent service from Ken at roofracks.co.uk. Unfortunately things don’t always go to plan and one item I received was damaged. Ken was easy to contact, communicated well and went out of his way to send me a replacement. Very pleased with my roof bars and the service I received. Will be using Ken at roof racks again for my next purchases!!!!

1 mars 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you kindly for the positive review Lee. It is a shame when something isn't perfect for our customers, but we will always try our best to make things right, and I am glad we were able to solve it quckly for you.

Betygsatt 5 av 5 stjärnor

NASA should employ or contract these…

NASA should employ or contract these guys. Their delivery service is on par with light speed. I reckon they could have got the Perseverance to Mars in about a day when taking into account the delivery time of my roof bars! I ordered last night, and they were here first thing in the morning, even Amazon Prime can't compete with that! Outstanding.

25 februari 2021
Omdöme utan inbjudan
Logotyp för Roofracks.co.uk

Svar från Roofracks.co.uk

Thank you very much for an entertaining positive review Luke! It is great to hear that your delivery arrived in excelelnt time.

Betygsatt 5 av 5 stjärnor

Excellent service

After finding the parts I wanted online, it just so happened that roofracks.co.uk was just down the road from me. I didnt know this at the time. The next day Ken from roofracks saw I was local and called me and offered for me to come down and they would fit everything for me. I pulled up and they lept out of the office and fitted the parts within 20 minutes. Ordered at 8pm, fitted the next day! Excellent service, will come again.

16 februari 2021
Omdöme utan inbjudan

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