Car Racks Omdömen 294

Ordered on the 30th of March a pair of roof bars and despite stating it will take 4-6 days we eventually had partial delivery on the 10th of April. Requested a tracking number and was provided one on a different mickgarage.com website that didn't and still doesn't work. The box arrived damaged and what was included were the ends of the roof bars but not the actual roof bars themselves and it was marked as damaged delivery with the delivery guy. All captured on ring.com The actual ends were in Thule boxes full of sellotape that clearly meant those were not new but possibly returns. Reported the problem with photos and suggested that the delivery company lost the roof bars but the box stated it was only one package. Luckily all is on video that shows the box was not big enough to hold the roof bars. Responded and requested a refund and arrange for collection of the incomplete kit. Since then I have sent multiple emails and messages via their website and not a single response, nothing, nada. The customer service is NON EXISTENT. I have just sent them an email stating if I don't hear from them then I will take it with my credit card to claim back my nearly £300. It's an awful experience for something that should be easy. Also this is NOT a UK business despite the fact that they provide a London UK address. I found out today that there is a customs charge of £80.32. The business model is based on dishonesty and poor service. My advice is to avoid at all costs!!!

The car racks came well packaged, with clear instructions of how to fit them. I have not used them yet but I feel confident that they will be easy to fit.

Delivered quickly and for the money a decent quality roof rack. Ideal for my purposes as an occasional rack

The roof bars were delivered on time and well packed. They were easy to fit and seem like good quality. And the price was reasonable, a lot cheaper than other makes.

Searched the internet for a good quality rack to fit onto my closed roof bars. Carracks was best deal I found at a reasonable price.
Delivery was slightly delayed by a couple of days, but I was sent an apologetic email from Mick’s Garage explaining situation, which I was grateful for.
Product arrived well packaged and nothing missing. I fitted the rack securely to my roof bars and I am confident with the product.

Went for the aluminium roof rack for my car. Slight delay with the delivery, however that was communicated. Took approx 1 week from order to delivery. Really pleased with the roof racks quality. Looks great and for the price it’s much better than the other for similar price range. All in all, would definitely recommend.

Straight forward website with clear and concise instructions to place order for your specific vehicle. Great quality/value.

More than happy with the roof rack it is easy to fit once set up strong and sturdy fit it looks well made. I’ve marked it down due to a slow delivery from Ireland but I wouldn’t definitely recommend it

I have bought roof bars off this firm in the past, the products are very good, service is excellent and delivery was exactly what it said. Can't fault them.

Pleased with the product, just a little longer to be delivered than expected. Overall, pleased with the service.

I ordered a bike rack from carracks.co.uk and it arrived with a crucial part missing, making it completely unusable. Trying to get this resolved has been incredibly frustrating. The website provides no customer service phone number or direct email address — only an online contact form.

I did eventually receive a single reply asking for photos, which I promptly sent. Since then, I’ve followed up every day by email for a full week and have received absolutely no response.

The lack of communication and accountability is unacceptable. This company is unreliable and untrustworthy, the website is poor and looks like a scam site on closer inspection. The receipt email I received was from MicksGarage in Ireland.

Avoid both companies if you expect basic customer service or support when something goes wrong, they are total time waster scammers.

Ordering process was simple and arrived within time stated, price was good for item ordered . Sounds like a dream right - but the item received was damaged discovered on fitting the roof rack - I’ve now been emailing almost daily with only 1 reply advising the cracked part won’t anffect its use . If I wanted damaged item id have bought from marketplace but new . This was over 3 weeks ago - still no replies no working telephone number - no answer on their Facebook or instagram accounts- would never buy again would prefer to pay higher price from an actual store -

The rack was as described, fitted well and looks good. Took a while to assemble so much more complex than Thule in that respect. Locks fiddly to get into covers in right orientation.
Was a little concerned when got notification I would have to pay VAT on it as thought was coming from the UK but it was delivered without me needing to.

I ordered a roof rack for a new car and it was a very simple process , website had all the information about the type of rack suitable f or my car. I received emails during the delivery window and was kept informed as to delivery date and time- which was accurate. The bars themselves fit perfectly and are of good quality. I would definitely recommend.

Delivery takes a while but it fits well, is of good quality and value.

I bought a dog guard that was listed as fitting an Alfa Romeo Stelvio, it's obviously not Stelvio specific, whilst it does fit it interferes with the rear cargo cover bar. It's going to take a bit of ingenuity to get to fit properly

Excellent service and great quality product. Great communication throughout. Roof bars arrived bang on time and were very well packaged. Highly recommended.

Product as described. Great Comms on dispatch and then tracking. Very happy with quality of product

Spot on price and delivery. No complaints at all.

Ordered a roof rack- very simple process on line with excellent information about the type of rack suitable for my car. Had a couple of emails during the delivery period and was kept informed as to delivery date and time- which was accurate. Would definitely recommend.