Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Se mer
Företaget har svarat
Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf m... Se mer
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Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch di... Se mer
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... Se mer
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
2 Scala Street , W1T 2HN, London, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was initially sent the wrong product, but they corrected the mistake very quickly and kept me updated.
The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complicated either. Only issue so far I would mention is that the bayonet ring has cracked within a week of usage, and while ordering a cheap replacement part is not terrible, the shipping costs more than the item itself.
Did not receive my ROK Grinder after nearly 2 months of waiting. After i asked for a delevery date i just got refunded the money and git told if i would like to order a replacement i'd have to wait because they are out of stock.
Had a problem with my grinder and they explained how to fix it.
Confused at first however after watching a few demo videos I’m beyond impressed. A permanent part of our morning routine. Easy to clean and very durable. Each shot is the same consistent experience. Most critical piece of advice would be to purchase fresh quality beans to get the best experience.
-A Very Happy Customer.
What a great product. Thoughtfully packed to make it a delight to open and discover.
I bought the ROK GC Espresso machine and after a few trials (and errors) can now make a truly amazing espresso shot. It sounds an expensive way to make coffee but trust me, it’s worth every penny. Looks good, performs excellent and is robust enough to survive a few knocks in a busy kitchen. Some reviews say it loses heat... just pre-heat the machine and your portafilter and that little issue is solved. It takes practice and a little patience but it’s well-worth a few dodgy brews before you figure out how to do it properly.
Customer Service A+ ROK Good espresso maker No Crema
for a hand held mechanical espresso maker the unit is well built, and produces good espresso, very well built machine. my only issue was how difficult it is to produce crema, if at all yo are able to as their videos show. Many different grind size, coffee beans were used to achieve what their videos show to no avail, if you are looking for a solid unit with fairly good espresso the ROK is that unit for you, but dont expect to produce crema. Great customer service though
ROK EspressoGC has a good built, beautiful design. But crema is can be better :(
I ordered the upgrade adoption kit for my Presso Espresso. It was a seamless and easy endeavor. The shipping was quick and the product arrived within a week. It was easy to install, and I do feel like it creates a higher pressure chamber.
Quite hard work to get a decent cup With pre-heating and can also be a bit messy
Ordered the crema plus kit and the dosing funnel
First the crema plus kit:
I love drinking espresso but dont want to delve in things which take to make a barista level espresso. Just from average home espresso drinker point of view.
It performs its function very well which is producing crema on my espresso even with a coarser grind. 2nd thing for me is the option to use less coffee (< 16 grams)for a shot. With coffee beans I now use, 16 gr is way to strong for me. The crema plus gives me the option to use less coffee grind and therefore adjust the taste of my espresso without losing the characteristics of an espresso. Due to less coffee I use for me it is also economical. With the normal portafilter my espresso would have been too "weak" for lack of better words.
A minor letdown of the crema plus is the metal wire to keep the filter in place. In my opinion it is not strong enough to keep itself and the inner filter in place. The included disperser feels like plastic and because of frequent exposure to hot water I doubt its durability. Time will tell.
The dosing funnel:
It does fit on the original portafilter but not on the crema plus due to its uncurved edge/rim of the filter.
Overall the addition and benefits of the crema plus outweight the minor downside.I use the crema plus kit more often than the regular portafilter.
I had a problem with delivery and the team sorted it promptley
Fantastic....absolutely fantastic. This little device is easy to use, feels really sturdy and well built. Perfect for travel even. I bought this as a gift for my partner who is an absolute coffee nut. After, they had the first cup it was love. Straight out of the movies.
All seriousness, this is perfect with its easy to use operation and a quality bean. You can make a perfect 2-3 oz shot at home. I also like the fact that it has a 10 year warranty. Good luck finding any coffee device with a 10 year warranty. Highly worth the money not question.
Great piece of kit . Good quality . Excellent customer service . Definitely turns coffee making into an art .
Really impressed with the GC Conversion Kit, it's updated out older press making the shot-pull smoother and stronger. Not enough companies are offering this type of upgrading to older products - well done! Delivery, packaging and online fitting instructions all great.
First class product. I originally bought a Rok GC second hand, but have since bought the extra pressure basket and the grinder. These three bits of kit save £1000's on commercial grade equipment but give that smooth espresso texture and flavour. Could not recommend highly enough. Customer service and delivery is also really speedy and helpful.
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