Rock and Roses Supplements Omdömen 

267
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Some time ago, I developed a very unpleasant medical condition which subsequently cleared up after specialist treatment. I was advised by my NHS consultant that it was likely to return. I did some on... Se mer

Betygsatt 5 av 5 stjärnor

I have a regular supply of multi-vitamins for women. What I really like about this company is the fact they let you know in advance when your next order is due and give you the option to delay it or c... Se mer

Betygsatt 5 av 5 stjärnor

I've had a subscription with Rock and Roses for about two years now and I think that just goes to show how much I rate both their service and their product. I've never had an issue with orders, packag... Se mer

Betygsatt 5 av 5 stjärnor

Love the Biotin capsules, quality product, easy to swallow and no bitter aftertaste. I have used these for a year. My nails and hair have benefited a huge amount from taking them. I would defo recomme... Se mer

Företagsinformation

  1. Butik med vitaminer och tillskott

Skrivet av företaget

We're a vitamins and supplements brand in the UK delivering high potency beauty supplements. All our supplements are manufactured in the UK to a high level of quality and efficacy and we pride ourselves on fast responsive customer service.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

267 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(267)

108 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

improvement in bowel movement

I noticed a significant improvement in my bowel movement since starting the supplements. I now have a bowel movement at least once daily, a considerable change from my previously infrequent movements. While my stool consistency isn't yet ideal, it has noticeably improved, and I am hopeful it will soften further with continued use.

10 juni 2025
Betygsatt 5 av 5 stjärnor

IBS symptoms so much better!

Absolutely brilliant! I suffered with IBS symptoms for years and within a month of taking these my bloating and discomfort has reduced by about 80%. The delayed release technology really does make a difference - no more stomach upset. Can't recommend highly enough

26 maj 2025
Betygsatt 1 av 5 stjärnor

Potential contamination ignored

Bought first purchase of 6 tubs of multivitamins. 4 of them have no seals on the tubs. I only requested a swap, nothing more, but was told the seal is only put there so the lid screws on okay so no action offered. I explained that after I found the seal broken on the first tub, I checked the rest. Despite 4 having no seals I was told opening the lid rendered them ineligible for return. I was told that the production video would be checked etc. I have had no further communications from this company. They are very aggressive with an appalling, cavalier attitude. I binned the unsealed ones in case of contamination and strongly recommend not using this company, just in case you a problem .

14 maj 2025
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Hi Michael

All of our products are sealed with both an inner seal (to secure the contents) and a tamper-evident plastic seal over the screw-top lid to ensure safety and product integrity. You confirmed that all six tubs arrived with their outer tamper-evident seals fully intact, and you removed all of them to check the inner seal meaning the products could not have been tampered with prior to opening.

These seals are applied during manufacturing immediately after each pot is filled, so any interference would have been clearly visible—something you acknowledged was not the case.

Despite this, and despite the repeated abusive messages sent to our team before we provided return instructions on May 16th, we were still willing to resolve the matter in good faith by accepting a return. Since then, we’ve neither received the returned products not heard back from you. You chose to throw the products away instead of return them. Further more our return details are clearly in the footer of our home page.

Betygsatt 2 av 5 stjärnor

Not contactable

Not contactable as the email I had to google keeps returning as an error.
No telephone contact & Resolver cannot find one either.
Using Probiotic for Her.
Directions says Take 1 capsule daily.
Nutritional Information says Daily serving Size 2 capsules.
Trying to ascertain which of these are correct.
Not confidence inspiring when different doses appear on the same bottle & Company not readily available to clarify

16 maj 2025
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Hi Jane, we are contactable on hello@rockandroses.life This email address is under the contact us page on our site along with a contact form which also feeds directly into our support. We get hundreds of emails a day to this address and always reply within 24hrs. Drop us a line.

Betygsatt 5 av 5 stjärnor

Would give their glow powder 5 stars…

Would give their glow powder 5 stars purely on the basis that within 3 weeks of regular usage my face feels a lot smoother and shaving is an absolute dream. I used to cut myself shaving every time but the beard just comes off as the hair is softer and less like stubble. This alone is a game changer!

26 mars 2025
Betygsatt 1 av 5 stjärnor

Poor customer service

I ordered and paid for 6 weeks worth of supplements. When I chased up having not received the order, I was only then told that they had run out of some of the supplements and the order would only be delivered in a further 2 weeks time.

Just pretty poor service really

17 mars 2025
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Thank you for reaching out, and we sincerely apologise for the delay with your order.

We strive to keep our supplements as fresh as possible, ensuring longer expiry dates and the highest quality for our customers. Because of this, we don’t hold large quantities of stock at any given time, which can sometimes lead to temporary shortages.

We have refunded your order in full.

Betygsatt 5 av 5 stjärnor

As a 60-year-old woman

As a 60-year-old woman, I’ve tried my fair share of supplements over the years, but Rock and Roses Supplements truly stands out! Their products are top-notch, and I can honestly say I’ve felt a real difference in my energy levels, digestion, and overall well-being since using them.

What impressed me even more was their customer service. I had a few questions about which supplement would be best for me, and their team went above and beyond to provide helpful, personalised recommendations. They were patient, kind, and incredibly knowledgeable, making me feel valued as a customer.

It’s rare to find a company that not only delivers high-quality products but also genuinely cares about their customers. Rock and Roses Supplements has earned my trust, and I’ll be a loyal customer for years to come. Highly recommend!

16 mars 2025
Betygsatt 5 av 5 stjärnor

Really Happy

Fantastic product and customer service from the team at Rocks and Roses. Royal Mail lost my parcel and they immediately shipped out a replacement within 24hrs no questions asked. Gets a 5 stars for me!

14 mars 2025
Betygsatt 1 av 5 stjärnor

Tried ordering a one off monthly…

Tried ordering a one off monthly product.. This was to try it. I would if been positive carried this forward. However after my expected delivery date came and went, I re checked my order and noticed id been put on a rolling order.. a bit of a pi*s take as id not even received my original order.

So I emailed them , and got a pretty snotty reply. And not even a mention of my refund as product not received. Still never received item or refund. Disgusting customer service. Accidents and mistakes happen , but to me the mark of a good company is how they react and deal. Sad to say I find these to not be a good company. Gutted as would love to have seen if item could of helped me...

update having reached out to offer my refund I appreciate.. but shouldn't have to complain and leave a poor review to receive this....

15 februari 2025
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Thank you for reaching out to us! I understand that you have questions as to why you have been enrolled into a subscription.

When you placed your last order with us which was order number : 40293), you selected the "Subscribe and Save" option and were charged £26.99 which is the Subscribe and Save price. We also have a one time purchase option for customers who do not want to be enrolled into recurring billing and the pricing of that is £29.99

We do not enter customers into a subscription plan when they select the one time purchase plan

We have fully refunded your order and you should see a refund within 1-2 working days.

Betygsatt 1 av 5 stjärnor

I have been receiving one less pouch…

I have been receiving one less pouch for my last two orders. I unfortunately did not raise a complaint the previous time but as it happened again, I took it up with them. Please see the images of their conversation only to then decline the extra pouch. You have robbed me of over £50

3 mars 2025
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Hi Anam

As mentioned regarding your latest order, we have a system in place that records the weight of each parcel before it is shipped. This system indicated that your last order was sent with the correct number of pouches based on the recorded weight. I understand this may not align with your experience, and I sincerely regret any confusion.

As for the December order, I understand your disappointment, but since that issue was reported several months later and not when the issue arose, we are unable to take action on it at this time. We always encourage our customers to reach out as soon as any discrepancies arise, as this allows us to address issues more effectively.

Betygsatt 5 av 5 stjärnor

Amazing, thank you…

I have been taking Rock and Roses Glow powder for the last 4 months and have noticed a huge difference to my skin, hair and nails. I used to also suffer discomfort in my left knee when bending, but am not experiencing this anymore. I have tried 3 other popular Collagen powder and liquid before but this is by far the best and definitely does what it says. I highly recommend.

12 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Rock and Roses make amazing quality supplements

Rock and Roses make the best supplements,I have been using the collagen for long time ,Well over a year .
The results are impressive I am a a few months short of 64 ,my hair and skin look great my brittle nails are much improved ,and of course it’s good for bones too
I can’t sing the praises enough.

31 januari 2025
Betygsatt 1 av 5 stjärnor

Do not order from this company

Do not order from this company. I ordered supplements from them on January 3rd, payment taken on January 6th and still have not received the goods.
I still have had no response to my two emails about this.

6 januari 2025
Omdöme utan inbjudan
Logotyp för Rock and Roses Supplements

Svar från Rock and Roses Supplements

Hi Beryl

In January, we sent an email to all affected customers, including yourself, notifying you that this product was out of stock. We also provided the option to either receive a refund or wait approximately four weeks for it to be restocked. Since we didn’t receive a response from you, we assumed you preferred to wait.

Your backorder was delivered on February 11th. You can track your parcel here: https://www.evri.com/track/parcel/H01HYA0044299258/details

If you have any questions or concerns, please let us know—we’re happy to help!

Betygsatt 5 av 5 stjärnor

No more recurrent UTIs or urinary tract discomfort

I have had recurrent UTIs that don't always test positive. My consultant told me to use probiotics targeted to urinary problems. Rock and Roses probiotics have worked for me. It's not clear how they came up with the formula, there may be identical products out there sold or packaged differently, but the fact it that these ones have sorted the problem. I started with two a day, now reduced to one a day.

9 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

UTi infections

In the past 18 months I had a lot of UTi,s so for 3 months I used Rock & Roses Probiotic for. Urinary and Vaginal health. 1 tablet daily. I am pleased to say since taking them i have had no problems.

5 oktober 2024
Betygsatt 1 av 5 stjärnor

The worst, most insulting customer service

If I could give this company minus stars, I would. End of November I started doing some research on collagen products and a comparison report that seems reputable and had a seal of ‘tested’ approval recommended the collagen supplements for this company. The only con to the pros was often their products were out of stock. If only that had been the worst.
I tried to use their ‘black Friday’ discount and decided to go for 6 months to fully try the supplements. I paid for this and it, as is the case with a lot of these supplement companies, made me commit to an ongoing rolling subscription. I accepted this and set a reminder in case I didn’t like them to switch the subscription off. Upon finalising checkout, their website directs you to a very confusing page that looks like you have not completed payment, and you can benefit from an even bigger discount. Inadvertently I pressed, only to realise they had duplicated my 6 month order. Initially I thought poor checking out design, but now I think it’s deliberate.
I logged into my account, there are no contact details other than a generic queries email address. I tried to cancel my order. I tried to halt it, skip it, anything. No way to physically stop this. I’m talking 2 minutes after placing it.
Shopify wouldn’t let me do anything and directs you again to the generic email.
I therefore emailed them and asked to cancel the duplication. While I was sending this I got a message saying they didn’t have the flavour I wanted.
I then emailed back referring to their email and my own and asked them to cancel the original and duplicate orders, as I was not happy with this first experience and didn’t need this much faffing moving forward.
They replied saying they’d cancel the duplication but not the original as it had already been shipped (it had not been more than 45 mins from the order being placed).
I saw 3 subsequent emails, one saying to forget about the flavour email as they did have it. And then other two with a notification of a refund for the duplicate orders. So I left it as it was and stopped any subsequent rolling subscriptions.
A week and a bit later I realised I’d not had a notification about this being shipped. Let’s not forget they couldn’t cancel the original order because it had been ‘shipped’ or expedited/processed.
I emailed asking for the whereabouts of my order. Suddenly 3 minutes later I saw an email confirmation for shipment but nothing more. I replied and asked if they could say a reason and told them their customer service was terrible. They replied saying they’d been waiting for me to confirm the refund. I said I received more than one email confirming a refund, and didn’t think anything further was needed. I added that I’d had them recommended and would have to give feedback of their broken processes and strange charging practices. To which their reply was to never order from them again as they didn’t need customers like me (WTH?!). I replied saying I was not planning on ordering again as they were appalling and they had the gull to send this message:

‘Honestly the IQ of some people on this planet never fails to amaze.

(Quoting my email)What’s happening with the collagen supplement that you have taken money already for?

What did you think was happening with it? You bought a product online, it gets shipped after you place the order. It doesn’t just sit there waiting for you to pick it up.’

What kind of supplement business treats new customers like this, blaming the customer for their shortcomings and broken processes and then proceeds to insult them?
Avoid. Avoid. Avoid.

Update 8/Dec24
I’ve received the parcel with 6 months supply collagen today, and meanwhile the exchange of emails with this company has been beyond inappropriate. Not only are they now claiming to sue me for defamation in account of my review in trust pilot posted 2 days ago, they’re accusing me of fraud when I said I’d request a chargeback because they assumed I would ask for a chargeback without returning the items. I have no intention of consuming the items received today, as their behaviour is not giving me ‘trustworthy’ as a message. I will return them and request a refund with evidence but judging from other comments here, I may not get says refund.
They’re now threatening that this ‘is about to get very expensive’ for me. How’s a business allowed this kind of behaviour?

Update 10 Dec 2024
I have requested a return via their website, offering to send the items back and I’m not sure if I have to wait for their response, as it says to wait for it, or I can send the items back at my own cost and for this seller to potentially refuse the return and not only lose the money I paid but also the postage money. Tempted to just keep the product, lose the money and never hearing from them again, to avoid being emailed past 11 pm on a Sunday night.

6 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quick delivery and helpful

Quick delivery, had an issue with a missing flavour but emailed and they've promised to resolve quickly so at the moment I have no complaints. Will see how the product works for me and hopefully see some good results!

6 december 2024
Betygsatt 5 av 5 stjärnor

Still thinking about it


I have only had these for 2 weeks so far, with my dreadful history I intend to wait at least 4 weeks before giving a definite thumbs up. But…… I have suffered cramps & horrendous diarrhoea 2 or 3 times a week prior to trying these, so far I have only had 1 episode during the last 2 weeks so, all I can say is "yes I think they are helping" "watch this space" The tablets although large are capsules, very easy to take, the delivery was excellent

9 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wonderful Customer Service

It's wonderful when you have great customer service. This company really stepped up when the delivery company didn't turn up with the product. Thank you Rock and Roses, you really rock!

14 oktober 2024

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